teapigs Reviews 

I received my complimentary box of tea bags, after complaining about one missing from a box I d purchased.
Thankyou so much - your customer care is excellent !
M Andrews

Always a great service. Tea is the best and I don’t buy any others.

First time ordering and trying their tea. Ordered a range of individual tea envelopes totalling 11 tea bags to use in gift bags. Instead, they sent me 5 CASES (250 individually wrapped teabags) in 2 flavours. 1 of the flavours was past it's best before date, so that's 2 cases that can't be used. The others are dated for March 2026.

I emailed the team to explain the error and requested them to send my original order, and offered to send back the unopened cases. They responded with a very basic reply about returns and refunds, not addressing my request for them to send my original order. The AI auto-response that acknowledged my support email was more personal than the actual support team's response.

I'm going to see if the local foodbank or a community cafe would like the 2 unopened, in date cases. Thankfully I wasn't charged for them. I just don't understand how the packing team messed up like this.

Being able to order simply is a challenge and finding a way through special offers and packages is a challenge. Sending marketing offers of 3 for 2 after I have ordered is irritating. Tea is great and delivery swift

Excellent communication. Excellent product. Great value. Tea pigs peppermint. Couldn't be more pleased

Tea is delicious and delivery is always timely

Great service & product

My online journey with TeaPigs is going great! Access to more tea's, I very much appreciate the extra surprise in my delivery this month too! THANK YOU!

I switched from Pukka, and the difference is huge! TeaPigs is superior in every way, from the quality of the temples to actually putting real tea buds in, and not the dust so often found with others.

Do I feel the little bit of string is necessary? No, I chop them off! Perhaps an idea for larger packs would be without the little strings, but I understand all the other competing brands have little strings too so it must be the majority of customers preference.

10/10 for TeaPigs, I previously found customer services really helpful and engaging, and this month received a little treat in my parcel, visiting friends have noticed the huge difference too and two of my friends have also moved from Pukka to TeaPigs....

It's the way to go! And try the Makuna Honey one's, they are AWESOME!!! (And Caffeine Free)

Two of my tea bags broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email very quickly and was very helpful I sent her the pack details and the team sent me a replacement, great tea and even better customer service, thanks Kira!

£9 in tesco per box so I waited for the club card price to kick in.After 2 weeks it did ,down to £7 per box .These were hardly flying off the shelf ,but being a tea addict needed to try
I made a cup first using 1 bag and 4.5min brewing with 1 sugar and then after a pot with 3 to 10 mins brewing.
My finds were PG gold are still unbeatable compared to this trendy crap ,for the price and taste I'd rather have aldi basic brand .
Not worth 3 quid let alone 9

Zero star!!! first time to order online. My package is already open!!!.
Incomplete product missing item!!!
wrong order-Not what I order

Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of businesses offering free next day delivery.

Also, subscription not fulfilled due to no stock. I assume this is because of a recent sale but surely a stock management system should recognise what should be held on subscription and what shouldn't.

Just a bit disappointing as the tea is amazing.

Disappointed as I ended up paying £4 for postage after the discount was applied for an order over £25. Also I’ve just seen Waitrose have a discount on the same box at £7.30 against your discounted price of £12. My mistake I should have checked first. I won’t order direct again.

I ordered some tea over 10 days ago - nothing received from them, and zero response from Teapigs to my questions on their website as to what's happening with the order, they have also disabled the info @ teapigs email address, which sounds ominous - you now can only contact them via their website... of course they don't provide a telephone number - very shoddy

I am paying £4 shipping for a £4,68 of tea. This is not what I signed up for
Please cancel

Easy website to use - and a discount offer!
Delivered within a week with just the right amount of packaging. I haven’t used them yet but I know from experience that the quality of Teapigs is excellent.

You’ve assumed that I’ll pay for this next subscription when I told you not to this month (just yesterday by reply e mail) that I’d already had to buy on line on the Tea Pigs website on 5th June x4 boxes of 15 tea bags which cost me £25. So, I said please don’t send me more in the subscription because I’ve already had to go on line and do that myself. I wish you had suggested that 2/3 months ago when you could not secure the 50 teabag box to send out. Eventually I heard that this was down to an ingredient issue. My daughter has had trouble getting them too. I’m disappointed of the lack of communication from yourselves and how difficult it is to contact yourselves. I could have done with being able to speak with someone. Could you please cancel the subscription that you have just put through that I asked you to do yesterday by reply e mail? My number is 07800 69926 if someone could please call me.

As stated in other reviews recently , i've placed an order and nearly 8 days later i'm still waiting for it to be dispatched. Messages have been sent via the contact us form which Ive now discovered simply isnt working. Change in the company has obviously been for the worse

I gave Teapigs 1 star but they did right their wrong so I’m adjusting my rating to 3. They did get in touch and offered my order for free for the inconvenience caused. I was hoping for the postage costs to be compensated as the order took longer than stated but they actually compensated me for the whole order. It’s only fair to let people know when companies try hard to put things that go wrong right and teapigs did that.

Ordered late Thursday evening. Not ready for dispatch till late Tuesday afternoon. Royal Mail didn’t log it as collected till Thursday and trying to deliver Friday or Saturday. In this modern world that’s too long. 6-7 working days to pick and deliver 45 tea bags.