Taylor Wimpey Reviews 

I had a very positive experience from start to finish. The staff were friendly, professional, and always happy to answer my questions. The whole process was smooth and well organised, and I felt supported throughout. I would definitely recommend this company to anyone looking for reliable and excellent customer service. Thank you for making everything so easy!

Keeping me up to date with home coming back on the market.
Experienced staff who answered my questions.
Happy honest and transparent.

Our experience so far has been amazing a thank you to Lisa for such professional approach to everything and explaining everything in detail and our journey ahead.

Kindest regards

Dave and Caroline

Before purchasing a Taylor Wimpey property, think carefully.

We have had to instruct a solicitor due to what we believe are issues of misrepresentation during the purchase process. Before buying, we specifically asked whether there were any planned works that would affect our property or the green space directly in front of our home. Taylor Wimpey denied any knowledge and did not disclose any information.

However, evidence later provided by the council indicates that Taylor Wimpey was, in fact, aware of the planned works and the significant changes that would affect our property and its surroundings. Had this information been disclosed at the point of sale, it would have influenced our decision to buy.

For months, our street has effectively been a construction site. We have endured major disruption every day, with heavy construction activity, constant noise, and overnight generators so loud that we struggle to sleep or even hear our television inside our own home.

When we raised a formal complaint, Taylor Wimpey did not contact us to discuss our concerns in detail, review the evidence we had gathered, or show any genuine understanding of the impact this situation has had on us.

Based on our experience, we would urge prospective buyers to carry out thorough due diligence and ask detailed questions with external parties before purchasing a Taylor Wimpey property. An even safer bet would be to consider not buying one at all.

Taylor Wimpey - Mayfield Gardens, Exeter

Terrible aftercare service. Very little effort made to resolve defects that have been outstanding for 2.5 years.

Development unsafe with unfinished surfacing, trip hazards, bollard and street lighting incomplete.

No attempts to complete or effort being made.

Customers service are very welcoming and polite, they are proactive and doing their best for now

The team at Auster Place in Martlesham have been fantastic throughout our property purchase. The two Sales Executives Liam and Steve are a credit to Taylor Wimpey, and have been incredibly helpful and supportive from the moment we viewed our new home to the present day. If we have any queries they are always on hand to help. Our extended thanks go out to Sarah Cooke (Customer Relations Manager), who has proactively instructed workmanship for our minor snagging issues promptly, and also Richard (Site Manager) who has been available to assist and oversee these issues personally.

The team are all incredibly supportive, have excellent communication and encourage any matters to be raised no matter how small. We appreciate each member of the team in making our move so seamless and consider their aftercare and customer service exceptional.

Please don't buy anything from taylor wimpey once again they have taken over more greenbelt in wombourne.
There is no schools no doctors no dentists no brilliant transport links and most of all you won't be welcome here.
P.s keep buying from them they will keep taking greenbelt.

The customer service and communication was always brilliant, thank you to to those that made the experience possible and enjoyable x

I am incredibly disappointed with the customer service department at Taylor Wimpey South Wales.

I contacted them regarding an urgent health and safety issue on my driveway, where an unadopted surface water drain cover has fractured and is at immediate risk of collapsing under vehicle or pedestrian weight. Both the estate management company and Welsh Water confirmed this asset remains Taylor Wimpey’s legal responsibility.

I received an automated response explicitly promising that a member of the team would be in touch by phone or email within 24 hours. That window passed with absolutely no response.

After I spent my own time chasing them on the phone, I finally received a generic email from a representative stating they have "reached out to their groundworkers for advice" and will be in touch within the next 7 days.

A 7 day waiting window just to get "advice" on a structurally compromised, collapsing drain cover on a live driveway is completely unacceptable.

They are treating a serious safety liability like a minor cosmetic snag. Leaving a homeowner with an active hazard on their property while dragging your feet is shocking service.

I need this escalated to a senior manager and a contractor deployed immediately to replace the cover before a vehicle is damaged or someone is injured.

The sales person Jackie was really welcoming couldn't do enough for us. Can't wait to be in our new home.

Great customer service. They were very helpful and friendly. Love the outlay of the house I chose and the position it is built on

Louise at St Mary View was a delight to deal with, constantly checking up on the progress of our sale through move with us and liaising with us in a friendly yet professional manner.

After selling all the homes on an estate they do not hurry to comple the infrastructure so that it can be ready for the LA to adopt. Marston Grange in Stafford is years waiting for the open spaces and the roads to be completed
Promises to provide a schedule by a certain date are not met. They have also stopped honoring an Adjudication via the Home Builders Code of Conduct
It would seem from reports via social media that this delay in completion is not an unusual situation on their sites.
Following TaylorWimpey's reply.
The vague future times that have been provided, is not the detailed work schedule that was supposed to be provided by Easter. We are still waiting for this schedule, with the vague hope that all work will actually be done on time.
There has been no realistic explanation of why a Builder’s Code of Conduct Adjudication, that has been honored by the company for over 2 years, is now being ignored. Why does the company need to save such a relative minor expense, when you consider the amount of their annual profits. Do they really expect parents with pushchairs and toddlers to use Public Footpaths that look like miniature fields of hay?
Unfortunately I cannot upload pictures to this site.

Everything was explained clearly and simply, felt very sincere and genuine. Excellent sales executive Matthew!!

Charlie and Neilla have been fantastic throughout the purchase of our new-build home. Even though the process is still ongoing, they’ve been incredibly helpful, responsive, and professional every step of the way. They’ve always been happy to answer our questions and have made what could have been a stressful experience feel much smoother. We really appreciate all their support and would highly recommend them. Thank you both!

Great sales team. Attentive and very patient. Kept me informed from the very beginning

TW's management of our estate has been atrocious. The entire estate has been finished for more than a year, and they have not surfaced the road yet. The drains have however all been raised for several months, meaning we have to try to drive our cars over them without damage, but of greater concern, would lead to flooding if it rained heavily! I also fell over one of the raised areas at 20 weeks pregnant when I came home from the airport after the street lights had gone off (they turn off at 2am). TW have not even given our driveway a dropped curb. We were told the road would be done in August 2025, it's now July 2026. The green space across from our house, which was a huge factor in buying this property, has been incredibly poorly maintained. TW mows it 2-3 times a year, leaving the grass extremely long so children cannot play there. When they do mow, they leave all the cut grass in situ, which then kills it. I'm happy enough with the house itself, although there were ridiculous delays in moving in, but TWs management has really dampened the joy of our new home.
Culm Valley Park, Cullompton, Devon.

Nathan and Jodie were both very knowledgeable in the Taylor Wimpy Products.

good staff
good customer service.