Taylor Of Old Bond Street Reviews 

530
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the traditional grooming items, noting that a very small amount goes a long way and leaves sensitive skin feeling remarkably smooth and comfortable. Consumers frequently mention fast, prompt delivery times and truly appreciate the smooth online shopping experience provided by the helpful team. Some reviewers were not happy with delayed communication or unexpected customs expenses regarding their international package shipments. A few customers also noted noticeable formula changes in familiar products or experienced issues with specific items during travel.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order satisfaction to be high, frequently highlighting easy online purchases, prompt... See more

Service

Clients share positive opinions on service, frequently praising outstanding experiences, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As i had some stock of shaving cream i have just had two shaves with this new product. both shaves have been comfortably close, day lasting, & most importantly, suiting my very sensitive skin. I am... See more

Rated 5 out of 5 stars

We are all in love with the sandalwood fragrance, that is myself husband and teenage son! So far I have bought the shower gel, soap and small aftershave oil. All the products are exceptional. Will b... See more

Rated 5 out of 5 stars

Due to postal error my package was posted to a vacant property post box to which I have no access! However contacting you to explain the situation you kindly agreed to resend my package . Too which I... See more

Rated 5 out of 5 stars

Been using TOBS for the last 20 years and still come back. Their grooming products are excellent and really set the gold standard in the UK. I know if I buy from them the quality will be good and I do... See more


Company details

  1. Toiletries Store

Written by the company

Established 1854 in London. Shop online for luxury shaving brushes, razors, shaving sets, shaving mirrors, shaving soaps, shaving cream, aftershave and cologne.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sandalwood in Stereo: A Shave Story From Jermyn Street to My Sink

Sandalwood in Stereo: A Shave Story From Jermyn Street to My Sink

1) The Cast

TOBS Sandalwood pre-shave oil

TOBS Sandalwood shaving cream

Edwin Jagger razor + Feather blades

Alum block

Body wash

Oud after shave balm

Final top note: Tom Ford Tobacco Vanille

Background: music + time (the real luxury)

2) Act I — The London Window

I’m in India, and wet shaving has become one of those passions that’s part research, part collecting, part ritual. TOBS—especially Sandalwood—was on my list for a long time.

Then the perfect window opened: a friend was visiting London. If the parcel could land before their return on Jan 1, 2026, I could finally get the real thing—without inflated pricing, old stock, or the constant worry of fakes.

So I placed the order the moment I could. And it wasn’t just for me—some of it was meant for my best friend too, the one who first introduced me to this world. It would make a brilliant gift for his upcoming bachelor party.

3) Act II — The Holiday Countdown (and Michael)

Holiday season delivery is its own kind of suspense. You refresh tracking like it’s a ritual on its own—hope, doubt, repeat.

I wrote to TOBS support to explain the situation. I knew it was a push, but I also knew this was a rare chance.

And then came a reply from Michael—the kind that feels human, not automated. He confirmed the order was picked and would be sent on Royal Mail Track 24. That one act turned a stressful countdown into a real possibility.

When the parcel finally arrived safely, it felt like more than a delivery—it felt like the end of a little quest.

4) Act III — The Ritual

I didn’t want this to be a rushed “get it done” shave. I made it a full reset.

Music on. Warm water. Slow pace.

It starts with trimming, then the TOBS Sandalwood pre-shave oil. Even without any fancy dispenser, it’s almost impossible to over-pour. The quality is obvious immediately: a small amount goes a long way, and the slickness it creates is unreal. The razor doesn’t fight your skin—it glides, clean and smooth, like the surface was designed for it.

Then the Sandalwood shaving cream takes over, and it’s honestly crazy how good it is. The residue it leaves behind becomes a guide—you can tell where you’ve passed, what angle you used, even whether your pressure is creeping up. It makes maneuvering feel effortless and controlled, like the product is quietly teaching your hands what “good technique” actually feels like.

Warm water splashes in between. Warming the razor in hot water. Everything in sync. It turns shaving into something closer to a wellness treatment.

5) Act IV — Sandalwood, and the Barber Shop Memory

Because the oil and cream are both Sandalwood, the scent stays consistent from start to finish—like it’s playing in stereo.

And that’s when it hit me: it smells like the barber shops from my childhood. That clean, classic “barbershop” warmth I always remembered but never fully understood.

Only now did I realize… this is the reference point.
So many products try to replicate that vibe, but living inside the real scent—layered, warm, familiar—was a different kind of experience. Like finding the original source of a memory.

6) The Finale — Oud + Tobacco Vanille

After the alum block and body wash, the transition to Oud after shave balm felt like the lights dimming at the end of a good movie—deep, smooth, and grounding. And topping it with Tobacco Vanille? That’s the perfect closing scene: warm sweetness over a dark, woody base.

7) Worth the Time

Yes, it’s time-consuming compared to modern convenience shaving.

But the quality of the shave—and the way it makes you feel afterward—is on a higher level. It’s not just grooming. It’s a pause. A reset. A small act of taking yourself seriously.

And honestly, the whole journey—including Michael helping make the delivery happen—made that first Sandalwood shave feel even more special.

25 December 2025
Rated 5 out of 5 stars

excellence.

I have used Taylors of Bond St since the beginning of covid lockdown and have never had a problem.

26 December 2025
Rated 5 out of 5 stars

Recommended and reliable Taylor's of Bond Street

I ordered a gift of aftershave and gift set of sandalwood. Scent is so lovely and lasts on person. Does not go 'tangy' at all and can use for a long while as a small amount is only needed. Very prompt delivery and good comms as I had a request to make. The shop is worth a visit to see all the products & treat someone to a shave-they will love it.
Thank you Taylor's of Bond Street.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

A very helpful and understanding firm.

Due to postal error my package was posted to a vacant property post box to which I have no access! However contacting you to explain the situation you kindly agreed to resend my package . Too which I am most grateful. First time I had a problem.

25 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look