Taylor Of Old Bond Street Reviews 

530
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the traditional grooming items, noting that a very small amount goes a long way and leaves sensitive skin feeling remarkably smooth and comfortable. Consumers frequently mention fast, prompt delivery times and truly appreciate the smooth online shopping experience provided by the helpful team. Some reviewers were not happy with delayed communication or unexpected customs expenses regarding their international package shipments. A few customers also noted noticeable formula changes in familiar products or experienced issues with specific items during travel.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order satisfaction to be high, frequently highlighting easy online purchases, prompt... See more

Service

Clients share positive opinions on service, frequently praising outstanding experiences, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As i had some stock of shaving cream i have just had two shaves with this new product. both shaves have been comfortably close, day lasting, & most importantly, suiting my very sensitive skin. I am... See more

Rated 5 out of 5 stars

We are all in love with the sandalwood fragrance, that is myself husband and teenage son! So far I have bought the shower gel, soap and small aftershave oil. All the products are exceptional. Will b... See more

Rated 5 out of 5 stars

Due to postal error my package was posted to a vacant property post box to which I have no access! However contacting you to explain the situation you kindly agreed to resend my package . Too which I... See more

Rated 5 out of 5 stars

Been using TOBS for the last 20 years and still come back. Their grooming products are excellent and really set the gold standard in the UK. I know if I buy from them the quality will be good and I do... See more


Company details

  1. Toiletries Store

Written by the company

Established 1854 in London. Shop online for luxury shaving brushes, razors, shaving sets, shaving mirrors, shaving soaps, shaving cream, aftershave and cologne.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(530)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Another excellent Taylor product.

As i had some stock of shaving cream i have just had two shaves with this new product.
both shaves have been comfortably close, day lasting, & most importantly, suiting my very sensitive skin. I am amazed at all this was achieved by an incredibly small amount of cream on the brush!

22 February 2026
Rated 5 out of 5 stars

My order was executed with the quiet…

My order was executed with the quiet efficiency which I would expect of Mr Taylor, and would be extremely surprised if his high standards were not maintained as a matter of course. I am sorry that age no longer permits me to visit the shop in person. I would however have thought that the sort of tiresome survey which now follows practically every purchase would be quite unnecessary in this case, for the reason mentioned above. But I have enjoyed the little 'extras' in each recent parcel, and emails about 'offers' from time to time. It may have been prudent to drop references to 'gentlemen' in the 21st century, but this has not, I trust, eradicated commitment to the values and courtesies which this word implies.

23 February 2026
Rated 5 out of 5 stars

I have used Taylor of Bond Street for…

I have used Taylor of Bond Street for many years in fact 15 years, I use all the shaving products which are brilliant, especially the aftershave gel, so smooth on the skin. Customer service both in the shop or online cannot be bettered, first class
I will be using them for many years to come.

Mel Noon

23 February 2026
Rated 1 out of 5 stars

Travel Hairspray 100ml

Ordered their Travel hairspray 100ml was stopped at Manchester security and item was taken from me after having been scanned, deemed not permissible, contacted TOBS to advise ingredients when scanned are not acceptable for overseas travel and therefore cannot be classed as a travel product, received very poor response and still remain out of pocket, one less customer and if item continues to be listed as travel I will contact Trading Standards

20 January 2026
Unprompted review
Taylor Of Old Bond Street logo

Reply from Taylor Of Old Bond Street

Thank you for taking the time to share your experience.

We are sorry to hear that your product was confiscated at Manchester Airport security and that this caused frustration during your journey. We understand how inconvenient this must have been.
To clarify, the Travel Hairspray you purchased is a 100ml non-aerosol pump spray, which is compliant with UK and EU aviation liquid regulations and is legally permitted for sale and travel when carried in hand luggage within the standard liquid allowance. The product does not contain compressed gas or prohibited substances, and all listed ingredients are cosmetic-grade and approved for use within the UK and EU.
Unfortunately, airport security staff have final discretion at the point of screening, and decisions can sometimes vary by airport, scanner sensitivity, or individual officer interpretation. On occasion, items that meet published guidelines may still be removed by security, which is beyond the control of the manufacturer or retailer.
We did provide this clarification when you contacted us, and we regret that this outcome left you out of pocket. While we are unable to accept responsibility for actions taken by airport security, we appreciate your feedback and take all customer concerns seriously.
We can confirm that the product is correctly described as a travel-size item and is compliant with all applicable regulations. Should you wish to pursue the matter further, Manchester Airport Security or your airline would be best placed to explain the specific reason for confiscation on the day of travel.

Thank you again for your feedback.

Kind regards,
TOBS Customer Care Team

Rated 5 out of 5 stars

Great product

Great product, fantastic service have used this company many times in the past and will continue to buy from them

26 January 2026

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