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TAXIBOX Reviews 

4,425
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,479 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the overall ease of the process, noting that everything is made simple from start to finish. The staff are frequently highlighted for being friendly, helpful, and professional, ensuring a smooth experience at every step. Many people appreciate the efficiency and competence of the delivery service, with drivers often going above and beyond. Consumers frequently highlight the excellent communication regarding delivery times and the precision with which boxes are placed, even in challenging spots. The service is often described as making complex tasks like interstate moves or renovations much simpler and stress-free. People also value the clear information provided and the smooth user experience from initial contact to final collection.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and efficiency.... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and amazing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency, punctuality, and... See more

User experience

Customers report overwhelmingly positive experiences with the user experience, often describing it as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used taxi box to transport from Brisbane to Melbourne from the very beginning to the end it’s been an exceptional experience. Friendly helpful staff couldn’t recommend them enough. Shout out to F... See more

Rated 5 out of 5 stars

This will be the second time I've run into Sean while using Taxibox services and I'm happy to say it all again: clearly very good at what he does and a top bloke on top of that too.

Rated 5 out of 5 stars

TaxiBox is AWESOME ! this is the second time ive used taxi box - the first was moving from Perth to Brisbane - that was so easy and quite affordable , this - move was within Brisbane and it was so... See more

Rated 5 out of 5 stars

Amazing service at every step of the way. Justine and her team were incredibly helpful, placed the box exactly where I needed it and promptly collected it. 10/10 highly recommend!!


Company details

  1. #1 of 8 best companies in Self-Storage Facility
  2. #1 of 3 best companies in Moving and Storage Service
  3. #1 of 11 best companies in Storage Facility
  4. #1 of 3 best companies in Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,425)

1,458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+ service

Kaleb was super friendly and very very skilled with the Forklift. Made the whole process super easy and stress free.

7 August 2026
Rated 5 out of 5 stars

On time, on spec


On time, on spec. The company delivered the box as they said they would. It was on time and placed where we requested it. The box was as described and was just what we needed to store items after our house fire.
We will be using this company again without doubt.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Awesomeness

Awesome experience from start to finish. Great communication, great product, great service, friendly staff.
Kris was super quick and efficient and very helpful with placement.
H'asta luego amiga.
I'll be back

6 August 2026
Rated 5 out of 5 stars

One of the most seamless customer…

One of the most seamless customer experiences I have ever had. Website was so easy to use, the communication received at each step was timely and clear. Everything in the taxi box was in great condition upon return. I cannot fault any step of the process. Would highly recommend to anyone.

5 August 2026
Rated 3 out of 5 stars

Extremely expensive and lacking in basic communication

The initial drop-off and pick-up in Adelaide was straightforward, but moving the boxes interstate to Brisbane was a very poor experience.

TAXIBOX changed their truck route scheduling, which delayed my delivery from the 21st of July to the 27th. Because of their delay, I missed my window to receive the boxes and was forced to pay for an entire extra month of storage ($368) on top of the $454 delivery fee. When I complained, they suddenly offered to revert to the original date, but by then we had already had to make other arrangements and weren't flexible enough to switch back.

To make matters worse, nobody even bothered to notify me when the boxes finally arrived at the Brisbane site—I had to call them myself to find out. Overall, a very expensive experience with poor communication and zero accountability for their own scheduling delays

3 August 2026
TAXIBOX logo

Reply from TAXIBOX

Hi Tommy,

Thanks for taking the time to share your feedback and we're really sorry to hear that your interstate move to Brisbane didn't go as smoothly as it should have.

Elsa, from our Customer Service team tried giving you a call earlier this afternoon to chat through things, but wasn't able to reach you - so we left a voicemail. We'd really love the opportunity to chat through your experience and see what we can do to help turn things around. When you have a moment, please give her a callback on 1300 87 60 87

We look forward to chatting with you soon!

Kind Regards,
TAXIBOX Team

Rated 5 out of 5 stars

A company with an old fashioned CUSTOMER service!!!

I was searching the net for a small container hire. There are a few businesses out there offering services for this purpose.
What stand out from the first minute was the price difference and the promt reaction for a quote and booking. I know from the minute I made up my mind for selecting TAXIBOX that I would not be disappointed.
I have to admit earlier this morning I had a furniture delivered from Harvey Norman (delivery people was polite, but I was just "another drop off" nothing else.).
When Eddie turned up from TAXIBOX (even earlier than I expected) it was a completely different experience. Friendly, polite, informative, chatty and most importantly appreciated my business. I received everything what I hoped for even more, a big smile and a beautiful open heart customer service. I can't recommend highly enough TAXIBOX and the service they provide. This company goes an extra mile to provide a service YOU NEED!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Eddie was extremely polite

Eddie was extremely polite, friendly and knowable. Couldn’t have picked a better person for the job, if I could I would give him a 10/10.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star!

As a new customer to using taxi box i was concerned about how my items would be cared for during removal and drop. However no damage to items, excellent communication and delivery service. Eddie was fantastic and a great representative for taxi box! Highly recommend

3 August 2026
Rated 5 out of 5 stars

Great experience. Corey.

Corey was efficient, friendly and thoughtful upon delivering our box. Placed the box neatly and carefully. Had a friendly chat and helped with some advice. Smooth and easy.

2 August 2026

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