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TAXIBOX Reviews 

4,513
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,536 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for arriving on time, maintaining a polite attitude, and handling the precise placement of storage boxes with great care. People also mention that the online platform is very simple to use and arranging or changing booking dates is exceptionally straightforward throughout the process. However, some customers also noted issues with the removalist service, mentioning poor communication and inflexibility regarding scheduling and box drop-offs. A few reviewers felt disappointed when dealing with unexpected policies regarding packed containers, lack of relocation options, and issues related to property damage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Service

People report high satisfaction with the service, highlighting punctual deliveries and efficient staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are consistently punctual,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, stress-free, and easy... See more

Customer service

Customers report widespread satisfaction and genuine appreciation for the customer service provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous idea! I was concerned my things would grow mould during all the rain but it didn't happen thank goodness. They answer the phone speak to you human to human don't keep you waiting a very... See more

Rated 5 out of 5 stars

Is an amazing experience. Professional. Streamlined, easy, fairly priced, just marvelous. It’s the second time I have used them and will continue to do more. I also advise my real estate clients.

Rated 5 out of 5 stars

My TaxiBox was delivered super-efficiently by their driver Frank - who was a total legend. He was on time and negotiated the narrow driveway with ease and dropped it exactly where I needed it to go.... See more

Rated 5 out of 5 stars

I first used Taxibox in 2011, when the pods were made of wood and they were delivered on a trailer. It is great to use this service once again, to find they have grown so much but still retain the exc... See more


Company details

  1. #1 of 8 best companies in Self-Storage Facility
  2. #1 of 3 best companies in Moving and Storage Service
  3. #1 of 11 best companies in Storage Facility
  4. #1 of 3 best companies in Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,513)

1,548 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Taxibox are outstanding

The team at Taxibox were friendly, professional and efficient from start to finish. Communication was great. They arrived on time and took great care with all of our furniture and belongings. Our driver Jayden was extremely helpful and professional and went above and beyond. We would highly recommend Taxibox to anyone looking for reliable, professional removalists. Excellent service!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Lucas calm and collective

Lucas calm and collective, walked out the route before driving to identify obstacles, unloaded 3 boxes in a more suitable location than we suggested based on his input. Top bloke good with the kids hope u can collect and drop the next 3

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Tyler and Nori were absolutely…

Tyler and Nori were absolutely fantastic. Our move was seamless. Tyler went the extra mile for us and Nori was always on time, and kept us updated on the delivery. They were both so helpful and friendly. I highly recommend Taxibox.

21 August 2026
Rated 5 out of 5 stars

Fantastic!!!

Had a great recent experience - and immediately decided to repeat as we are getting our home ready to sell. The opportunity to pack away items and have them delivered to our next property is fantastic. The booking and delivery staff have been helpful, friendly and good communicaters! We’re very impressed😊

21 August 2026
Rated 5 out of 5 stars

Polite, accomodating and helpful!

The delivery driver was polite and accomodating.

The delivery notification system was accurate and helpful as it gave a 2 hour delivery window on the day and then a 30 minute notification before delivery.

I called to book as I had a couple of questions, the person I spoke to on the phone was helpful and efficient.

Overall, excellent customer service and a great product.

21 August 2026
Rated 5 out of 5 stars

Our TaxiBox was delivered…

Our TaxiBox was delivered super-efficiently by their driver Frank, He was on time and was able to place the TaxiBox in the driveway with ease and dropped it exactly where we needed it to go.
Highly recommend using TaxiBox for your next move and if you get Frank assigned to your delivery you can guarantee he is super friendly and can do the job with no hassle.

20 August 2026

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