Tap Spares UK Reviews 

131
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing fast, detailed, and helpful guidance to easily identify correct replacement parts for various older taps. People consistently note that browsing the website and ordering online is extremely straightforward, while delivery times remain remarkably prompt across all orders. However, some customers also noted that they initially received or ordered the wrong component before receiving helpful assistance from the support team. Reviewers deeply appreciated that customer service representatives quickly resolved these mistakes with replacement items and rapid communication without any unnecessary fuss.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the website is fantastic for helping... See more

Service

People report positive experiences with service, frequently highlighting fast shipping and helpful email... See more

Order

Consumers find order processing to be very satisfying, noting that items arrive promptly and are well... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Staff

Customers had positive experiences with staff, frequently highlighting their courteous and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found this on line as our Phoenix Carron Dante Tri Pure started to spring water from a series of small holes ! Luckily this super little company could provide me with a replacement spout instead of... See more

Rated 5 out of 5 stars

We have an older mixer tap originally from Howdens. Took time myself to make sure that the replacement valves looked correct measuring and checking, then sent photos and asked advice and Tapspares con... See more

Rated 5 out of 5 stars

The kitchen tap, about 7 years old, started to drip enthusiastically. Took the cartridge to a national chain of plumber's merchants, but the best they could offer wasn't very good. Tried two other p... See more

Rated 5 out of 5 stars

Needed a new cartridge for a mixer tap which was dripping and found Tap Spares while looking online. Matched up the part from the description and images of their stock and the item was delivered withi... See more


Company details

  1. Kitchen Supply Store
  2. also in
  3. Appliance Parts Supplier
  4. Bathroom Remodeler
  5. Do-it-Yourself Shop

Written by the company

We are tap experts. If your tap has a drip or leak we can solve the problem! Buy genuine parts or fully compatible tap spares, replacement valves and cartridges. Repair your kitchen or bathroom tap now with fast, free delivery. TapSparesUK is part of the GREG ROWE GROUP - a second-generation, family-owned business that has been designing and manufacturing high quality taps for over 40 years. A kitchen tap is one of the hardest working fixtures in the home, so over time, it is inevitable that normal wear and tear will cause valves and seals to deteriorate. In recognition of this, we have sourced genuine and manufactured quality, fully compatible replacement valves, seals and components for over 500 different kitchen taps.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Product and Service

Needed a new cartridge for a mixer tap which was dripping and found Tap Spares while looking online. Matched up the part from the description and images of their stock and the item was delivered within three days of ordering. Will definitely use this company again should the need arise. Recommended.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Found my Tap Spares - no problem !

Found Tap Spares online when trying to source replacement parts for an expensive kitchen mixer tap fitted some 12 years ago. No problem to them - I received the necessary parts within 36 hours. Their advice on fitting the parts was also invaluable.
Definitely, in the ‘I’ll use them again’ file ! !

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Good value

Good value. Delivered quickly and the kit not only had the necessary seals, but also a new retaining screw and a small amount of silicon grease to put on the 'O' rings.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, they correctly identified my tap , the replacement part arrived quickly and fixed the issue
Will definitely use them again

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Fab end to end experience.

Fab end to end experience.
Great help choosing the correct valves.
Sensible price.
Package arrived promptly with all the parts.
Simple video on YouTube to explain the procedure.
A happy customer with a tap that doesn't drip.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Top Marks for Tap Spares

I needed a replacement part for my kitchen tap, which was damaged by limescale.  Tap Spares UK had exactly what I was looking for. The part arrived quickly and fits perfectly- a great service and a useful company to know about.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful people

Had a problem with valve inserts and they were really helpful. Best customer service I've had in a long time.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a valve via Amazon which Royal Mail lost. I contacted Tap spares directly and they resolved my issue quickly with no fuss. Great service

20 August 2026
Unprompted review
Rated 5 out of 5 stars

What a refreshing change to actually…

What a refreshing change to actually have a number you can call if you have a query and you’re not sure you’re buying the right part. I had a drip on my tap and I thought I was buying the right part but wanted to make sure as we are on a water meter so didn’t want to risk buying the wrong bit and have to wait longer to replace. Spoke to the most delightful lady - just sorry I didn’t get her name but a big thank you. Less than 5 minutes and I had confirmation I had what was right saving me stress down the line. Delivery was next day but I did pay for that as I needed the part quickly. Thank you for a great service.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Now what was the brand/model of my tap

Often we refurbish a kitchen/bathroom/laundry & think nothing more, not keeping the paperwork/invoices identifying the taps.
The problem is that in time the taps in these locations may need repair/new cartridges/tap inserts.
Tap Spares UK has come to my rescue identifying the parts replacements. The 'tap finder' facility they have added to their website has taken away the difficult decision I had in finding a replacement cartridge for my Clearwater Monobloc kitchen tap.
With as much detail as I could gather & a photo of the tap Elaine was able to resolve my quandary & allowed me to purchase with certainty.
Great service, responded with clear instruction in good time. I then purchased the suggested cartridge, fitted it & resolved the dripping
issue.
Thank you again Elaine, Tap Spares UK, appreciated.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Dripping Franke Eiger kitchen tap.

Dripping Franke Eiger kitchen tap.
Ordered parts on a Tuesday pm, delivered Thursday am via Royal Mail 48 hour delivery service.
Fitted both hot and cold replacement valves Friday without any problems. Took about 60 minutes from start to finish.
I would recommend watching YouTube videos first just to familiarise yourself with the job before starting.
The only issue I had which was nothing to do with Tap Spares was that the grub screw holding the cold tap lever required a 2.5 mm Allen key.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a cartridge for my monza tap…

I ordered a cartridge for my monza tap from Tap Spares & I had an issue when fitting it, I emailed Tap Spares for advice & received a quick response back from Elaine which helped sort my problem.
Due to their excellent service I will certainly use Tap Spares in the future.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Replacement spout for Kitchen tap

I ordered a replacement spout for my kitchen tap after checking the right one with the Tap Spares support team. When I tried to fit it there was a problem so I got back in touch. They responded quickly and asked for pictures. I then managed to fit the spout. I was very pleased with their responsiveness and their support. I would use them again

22 July 2026
Unprompted review
Rated 5 out of 5 stars

My kitchen dripping tap.

My kitchen tap was dripping and I had trouble finding a replacement cartridge. I sent a photo to tap spares and a lady called Elaine helped me identify the correct part. The part was shipping speedily and I replaced the cartridge and stopped the drip. Thanks to Tap Spares UK a great resource to tap.

23 July 2026
Unprompted review

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