Tanishq Reviews 

448
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and welcoming, ensuring that every single store visit feels genuinely comfortable. Many people also deeply appreciate the wide variety of beautiful jewelry designs, the reliable product quality, and the extremely patient guidance provided. Some people were dissatisfied with the poor customer service, highlighting unhelpful staff interactions, general unresponsiveness, and an overall lack of proper support. Reviewers additionally noted frustrating experiences regarding difficult product exchanges, unexpected delivery delays, and ongoing challenges with resolving various after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, helpful, and friendly demeanor... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe criticism. Many... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly, quick, polite, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reporting a wide range of vastly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a good time while redeeming our jewellery at tanishq ALL the details were explained well by kabita,sr retail sales officer at tanishq hennur branch.Overall had a good experience. Thank u

Rated 4 out of 5 stars

I have been buying from Tanishq regularly since the time it started I recently bought two purchases from Singapore Tanishq The staff Mr Mukesh , Mr Gopal , Ms shristi all were very welcoming... See more

Rated 5 out of 5 stars

When on holiday recently, I bought a beautiful bracelet from Tanishq, MI Rd, Jaipur. I was served by Nikita Parwani, who was both professional and personable. There was no hard sell; it was just a ver... See more

Rated 5 out of 5 stars

The total attention given by staff. Iwas served by Sheetal Prakash and Suraj at Ghatkopar East branch. They explained every detail of costing and also gave all details of jewllery piece. They both... See more


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

Information provided by various external sources

Tanishq is a jewellery brand of India. It is a division of Titan Company, a company promoted by the Tata Group in collaboration with the Tamil Nadu Industrial Development Corporation.


Contact info

3.8

Great

TrustScore 4 out of 5

448 reviews

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No history of asking for reviews

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3.8

All reviews

(448)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

We visited Tanishq shop in Oberio Mall…

We visited Tanishq shop in Oberio Mall in Goregoan Mumbai on 6th of February 2026 and was attended by Muskan.She was very friendly and polite. My Wife asked her questions and she answered all politely.
We bought some jewellery and told her that we will be back the next day .
We visited on 7th of February and was again attended by Muskan. This time my Wife wanted to exchange the old jewellery and in return buy new jewellery.
Muskan explained everything regarding the old jewellery. My Wife bought some new jewellery.
Muskan was very professional and went through the process of selling the old jewellery .All the time she was very polite,helpful and friendly.
The organisation needs staff like Muskan who make Customers feel comfortable and welcome.
Thank you Muskan for all your help and advice.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I am satisfied your service

I am satisfied your service. Collection supera irundhuchu,and kokila staff friendly nadandhukittanga engakufa time spend panni jwells ellam kattanunga finally experience was super

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Today I went to tanishq boisar store…

Today I went to tanishq boisar store super experience with subendhu bag dada with melting old gold ..and kirti upadhyay she guide me for choosing superb collection ..thank you so much boisar tanishq team for this lovely experience

20 February 2026
Unprompted review
Rated 5 out of 5 stars

The total attention given by staff

The total attention given by staff. Iwas served by Sheetal Prakash and Suraj at Ghatkopar East branch. They explained every detail of costing and also gave all details of jewllery piece.
They both were patient and knowledgeable. I exchanged my old gold for diamond pendant set and diamond earrings.
Staff and service 💯

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning: Do not buy any gold plan from here — they are scammers.

When you go back and ask for a gold coin as per your gold plan amount, they refuse. Instead, they force you to buy jewellery, or they tell you to wait until the plan is fully completed.

They also claim that after 320 days, the Bangalore branch will send the gold to your home, but there is no proper confirmation or transparency.

This is misleading and not what they promise at the time of selling the plan. Please be very careful before investing.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I had Ms Azhageshwari to assist me on…

I had Ms Azhageshwari to assist me on gold purchase at Tanishq Iyyappanthangal branch and it was an amazing experience with her. She was very polite, courteous, patient and enthusiastic to take us through the several collections of the store. I am grateful to Ms Azhageshwari for the lovely items I purchased and highly recommend Tanishq for purchases in future too for anyone who is in need of unique collections with absolute value for money☺️

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst and most fraudulent app!

Worst and most fraudulent app!
I placed my order on 8th October 2025, but the order was never delivered. Still, the app marked the order as delivered, which is completely wrong. I contacted customer support multiple times, but no proper response and no refund till now.

Today is 13th January 2026, and I am still waiting for my refund. This is totally unacceptable. Very poor service, misleading delivery status, and zero customer support. Please don’t trust this app.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I was lured into a scheme (gold…

I was lured into a scheme (gold harvest) which was going well until the 11th month. I had to move out of India and hence i could not be physically present to get the gold purchased at the store in india. I struggled to get my money back. I was promised that i was eligible for return of the interest of money that had accumulated on my gold harvest savings, but now i am being told it would only be returned when i am physically in India. This is a cheating strategy where a customer is not being paid back the money and promise that tanishq had promised.
I will never shop with tanishq ever and have been left cheated without the intrest component returned to me.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, prompt and perfect with a smile by Tapas Paul in the craftsmanship department at the Andheri West SV Road store: the store is fabulous and would highly recommend Tapas for his customer centricity. Appreciate service by Priya Mishra as our sales associates

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous experience at Tanishq

On 28 December 25,I visited Tanishq AB road Indore. An employee attended me and I booked a pair of bangles at a frozen gold rate. It was told that I am eligible for around 7000/- off. The next day on 29th Dec 2025 I went to exchange my old gold for the remaining payment. I entered the outlet at 6:10 p.m. they explained all the things that I need to do for gold exchange. All these ended up by 6:35 p.m. and the worse things started. I came to know that the discount offer on 28th Dec is not valid because it was applicable on 13.5% or above making charges and my product was of 12% making charge and they realised that offer is not on system and just a verbal communication.This made me so disappointed and deceived.
Then I went for another offer which is the birthday month offer for which I was eligible. But I was shocked to know that there is no update showing on the system just because it was my spouse's contact no. not mine. So they raised a ticket for the updation for my husband's contact no. It took about an additional hour to add to my woes .Now after updating finally I got the discount of about 5600/-. And now it's the time for final bill settlement for which I was asked to pay 6622/- Then when the UPI link was sent, the amount raised to 7688/- I made that payment and question furiously about it. So they said that the gold rate goes down just now that's why it is showing this difference. I said angrily that it was their fault for the delay not mine.
So they returned 1050/- to me and then I left the store with a lot of frustration at about 8:45 p.m.
After this horrendous experience I will never shop from Tanishq
and will advise people not to rely on their false verbal commitments and double check the offers on the system.
The employees need to be educated and updated about the store offers. They should check on the system before making any such commitment to the customers. Time for INTROSPECTION.

29 December 2025
Unprompted review

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