Talkmobile Reviews 

17,410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the affordable pricing and find the mobile plans exceptionally reasonable compared to what other traditional providers charge. Consumers frequently mention that the support staff is extremely helpful, patient, friendly, and always quick to resolve any arising queries. Changing providers and setting up new services is described as a smooth, straightforward, and completely hassle-free process. Some people were dissatisfied with network performance, noting occasional poor signal quality or unexpected difficulties during service activation. Others struggled with specific technical hurdles such as not receiving authentication codes from banks or facing limitations when traveling abroad.

What people talk about most

Customer service

Reviewers mention positive feedback about customer_service, noting that support agents are professional,... See more

User experience

Customers had positive experiences with user_experience, highlighting the easy-to-use website and... See more

Service

Clients share positive opinions on service, highlighting helpful support and reliable network coverage.... See more

Staff

Customers consistently note positive experiences with staff, highlighting that personnel are professional,... See more

Price

Consumers find prices to be very reasonable, often describing them as the best available and highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made the switch from O2 to TalkMobile and haven’t had a single issue with signal or anything whereas with O2 I was. To anyone out there I highly recommend this service is great and you will not be d... See more

Rated 5 out of 5 stars

I moved from Sky to Talk mobile about a year ago and it was the best decision ever - simple, straightforward, no hassle and great customer service. We had an issue which has easily resolved and they g... See more

Rated 5 out of 5 stars

I was unable to transfer my mobile to TalkMobile in the timeframe I needed online, so I contacted the chat helpline where the agent Bahtimy immediately offered me the choice of an eSIM which I could h... See more

Rated 5 out of 5 stars

I Tried to order a sim only package on the Talkmobile website and the continue to order review didn't work despite trying over 10 times on the phone and computer to no avail. So i decided to use the T... See more


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About Talkmobile

Written by the company

Founded in 2007, Talkmobile is a mobile network operator committed to giving UK customers great prices, great service & nationwide coverage on SIM only deals and phone contracts. SIM only customers can choose between 30-day and 12-month contracts – giving them the choice between flexibility and value.

Talkmobile's Network

Using Vodafone’s mobile network, Talkmobile covers 99% of the UK’s population – offering customers the latest 4G and 5G services. All Talkmobile SIM only deals also include unlimited UK calls and texts as standard.

Talkmobile customers can use their SIMs whilst roaming all over the world.

Talkmobile's Customer Care

In 2023, Talkmobile was named overall winner of the UK Customer Experience Awards, and its customer care team picked up 2 awards at the International Business Awards, in recognition of the company's continued investment in providing good care for its customers.

Talkmobile focuses on giving its customers simplicity when it comes to purchasing a mobile plan, as well as providing exceptional value for money – it offers some of the most competitive prices on the market without compromising on quality.

Talkmobile deals allow data tethering to give customers freedom to use their data however they want.

Talkmobile's capped contracts allow customers to control their spend so they never have a surprise bill ever again.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,410)

5,111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I moved from Sky to Talk mobile about a year ago and it was the best decision ever - simple, straightforward, no hassle and great customer service. We had an issue which has easily resolved and they gave us a great upgrade at the end of the call.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Ruchi the speedster

Ruchi was speedy to answer all my questions and help me get the new sim over the line as I was experiencing a link that didn’t allow me to complete!The fastest digital support intercom I’ve had. Cheers Ruchi!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST

THE BEST, WAS WITH O2 FOR OVER A DECADE THEY ARE ABSOLUTELY POO, I GET SERVICE WHEREVER I AM WITH TALKMOBILE, SURELY A BLESSING

2 August 2026
Rated 5 out of 5 stars

Sue was fantastic

Sue was fantastic. I was setting up my esim and was having trouble accessing my codes so went on Chat.
My queries were sorted and my esim installed with no fuss.
Great service!!

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service and incredibly difficult to cancel - AVOID

Couldn't access an account set up for my 13 yr old daughter until the sim was activated. I had set it up with delayed connection until her existing contract ran out. I didn't want the faff of sim replacing just to look at my account and she was out with her phone anyway. I wanted to confirm what date the switchover would be. The customer service I received was so stinkingly awful I wanted to cancel there and then. After TWO HOURS on the webchat I finally got what I wanted. I asked repeatedly for a confirmation email which I never received. Note: Take a transcript of your conversation because they will lie to you. I went back into the webchat a week later, just to confirm this account had been cancelled. I have just checked my bank account and surprise surprise - there is a transaction pending for TALKMOBILE first payment. For a service I have never used and didn't want. Livid is not the word. So glad I ditched these clowns - I am now having to take it up with my bank.

1 August 2026
Unprompted review

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