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takepayments Limited Reviews 65,375

•
TrustScore 5 out of 5

4.9

Card Processing Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick response times and effective problem resolution, often exceeding expectations. The overall service is frequently described as excellent, with consumers appreciating the ease of setting up and using their services, as well as the clear guidance provided. However, some customers also noted issues with payment processes, and a few individuals expressed dissatisfaction with customer service, citing unhelpful responses and difficulties with contract terms.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the team's quick, friendly, and professional assistance.... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the ease of setting up... See more

User experience

People report positive experiences with user experience. Customers found the devices, such as the A920 pro,... See more

Based on these reviews

Rated 5 out of 5 stars

Takepayments provide excellent support to their customers. It's not often that i need help, and it's so good to know that the team are there to step in quickly with friendly, professional assistance... See more

Rated 5 out of 5 stars

Dealt with Ellis Hall last Saturday regarding an issue over tracking card payments made on the Friday evening sorted it all out in 5/10 minutes, sent me the appropriate details and managed to track t... See more

Rated 5 out of 5 stars

I would like to say very big thank you to a wonderful lady called Fern Hall for her amazing customer service. She's not only very professional and knowledgeable, but also friendly, approachable and... See more

Rated 5 out of 5 stars

Great experience. Very helpful and concluded my enquiry and issue very quickly with easy explanations. This follows some amazing customer service -resolving an issue and guiding me to a new featur... See more

Company details

  1. Card Processing Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Payment Service

Written by the company

At takepayments, a Global Payments company, we specialise in making it easy for independent businesses to take card payments.

takepayments - we make it easy

Written by the company

Merchant services that work for you
We make getting paid simple, whether you're looking to accept card payments in store, online or on the go we have a solution for you. One of our payment consultants will come and see you to get a really good understanding of what makes your business tick. You'll get a personalised pricing package that works for you, and we can help you become PCI compliant - meaning you can take card payments securely.

Contact info

4.9

Excellent

TrustScore 5 out of 5

65K reviews

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Rated 5 out of 5 stars

Shoutout to James Murray

Called in today to enquire about the increase in my rates, and James Murray did an amazing job at understanding the situation, and resolving it successfully by getting me back on my original rates. Thank you James and TakePayments!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

FAB-U-LOUS

FAB-U-LOUS. Had the pleasure to deal with Sasha Humphrey’s are her equally amazing colleague Gabrielle.

So helpful, so clear and precise , came off the phone refreshed, and happy and that is quite rare these days . So well done TP, look after these girls please !!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Nikhil Mathew

Called in to enquire about the increase for my rates, Nikhil was quick to understand the situation and direct me to the help i needed, leading to my query being resolved successfully. Thank You!

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Hi I had the pleasure of speaking with…

Hi I had the pleasure of speaking with Ryan Sorhaindo today to sort my card reader out. He was very pleasant and made it easy to follow his instructions to get the card readers up and running. So hopefully if their are any issues I can speak with him again thank you Ryan.

20 April 2026
Unprompted review
Rated 2 out of 5 stars

Was told same day or next day into my…

Was told same day or next day into my account took 3 days

20 April 2026
Unprompted review
takepayments Limited logo

Reply from takepayments Limited

Good Morning, John

Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to your settlements.

I can confirm that I have located your account and have raised your issue to your account manager who will contact you to discuss this further.

Best Wishes, Stephanie

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