Take Charge America Reviews 

1,812
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who actively assist clients in negotiating lower interest rates and establishing highly manageable monthly payment plans. Many people deeply appreciate the clear guidance and consistently supportive customer service that make navigating financial difficulties and getting out of debt much less stressful. Some reviewers were not happy with administrative communication issues and perceived delays in having creditors paid on time. A few consumers also noted occasional billing confusion, anxiety over late notifications, or unexpected difficulties regarding automatic payment withdrawals from their accounts.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and gratitude for the help... See more

Payment

Consumers find payment to be positive, highlighting how manageable monthly plans and significantly lower... See more

User experience

Customers had positive experiences with user_experience, describing the program as accurate, trustworthy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing that is important to me is communication and transparency. Take Charge America does a great job at that. I started with them 5 years ago, and they helped me reach my goals, become debt free,... See more

Rated 5 out of 5 stars

Take Charge America helped get our debtors low to no interest rates and a reasonable payment plan, and almost 4 years later our debts are paid off.

Company replied

Rated 5 out of 5 stars

We used this company over approximately 20years ago they were helping, professional and we never had any issues. They took care of everything from talking to creditors to sending the money. Before we... See more

Rated 5 out of 5 stars

This is my 2nd time paying off a debt and both times have been successful and wonderful experiences. Life happens, we make bad decisions, but it’s assuring to know your experience helps us available... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Written by the company

Since 1987, Take Charge America has been committed to helping people around the country improve their financial futures. We work with individuals and families facing a variety of financial challenges to help them achieve self-reliance, financial stability and independence. Our commitment to financial education has helped us become one of the largest nonprofit credit counseling and debt management agencies in the nation. We have helped more than 1.6 million people manage their finances and repay more than $5 billion in personal debts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,812)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Caring Team

I had a very positive experience with Take Charge America. The agents were excellent,professional, patient, and very helpful throughout the entire process. They took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident about the decisions I was making.
What stood out the most was how respectful and supportive they were. It’s clear they truly care about helping people improve their financial situation. I’m very grateful for their guidance and would definitely recommend Take Charge America to anyone looking for trustworthy and professional help.

4 January 2026
Rated 5 out of 5 stars

Take Charge America has truly and…

Take Charge America has truly and responsibly taken charge of my indebtedness by having worked out agreements with all my debtors so that each of them receives a negotiated payment each month. It has been a very great relief to me.

8 March 2026
Rated 5 out of 5 stars

Credit card debt

With the credit card debt I had, TCA worked with me and my creditors to give me a payment that fit my budget. I am now working toward a day when I will be debt free.

8 March 2026
Rated 5 out of 5 stars

Very kind

Very kind, honest and professional staff every time I reach out to them.
They get the job done!!

27 February 2026
Rated 5 out of 5 stars

Saved me

My counselor is extremely helpful every time I need her and without judgement, I already feel like you know what. Thank You!

8 March 2026
Rated 1 out of 5 stars

Unfortunate

It’s helpful but unfortunately my counselor is kind of rude and doesn’t understand my situation.

If they offer an easy and seamless way to reschedule payments and it doesn’t have limitation then it shouldn’t be a problem to move around payments to fit my financial billing schedule.

20 February 2026
Take Charge America logo

Reply from Take Charge America

We apologize for your poor experience. Your review has been escalated to a manager to investigate.

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