Tahoe Mountain Sports Reviews 

245
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I bought from Tahoe Mountain Sports because of their very competitive pricing (not realizing I'd also get a free pair of very cool socks in the process). When my jacket arrived, I had a size concern a... See more

Rated 5 out of 5 stars

Wonderful doing business with TMS. Their website is easy to navigate, secure and a pleasure. Shipping was much faster than I thought, especially for me being on the other side of the country from them... See more

Rated 5 out of 5 stars

I've been shopping at Tahoe Mountain Sports for over a year now and their selection is still growing! It's a cool little sports shop right in my back yard. I told my girlfriend about their clothing... See more

Rated 5 out of 5 stars

Just wonderful! I needed a product to arrive to Toronto over the weekend, and no other company online had offered to help me arrange a fast shipping that same day a via online support chat. Tahoe MS d... See more

Company details

  1. Camping Store
  2. Hobby Store

Information provided by various external sources

Tahoe Mountain Sports offers outdoor gear, clothing, footwear, and backcountry equipment with free shipping in the contiguous US on all orders over $99. Check out our great selection of Patagonia, Mammut, Icebreaker, Deuter, Kuhl, Merrell, Smith Optics, Dakine and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

245 reviews

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No recent history of asking for reviews

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4.8

All reviews

(245)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service and great customer support

The live chat feature with a real person really helped me a lot in making my buying decision. The customer support after-sales was exceptional and always friendly. I needed to change my order which wasn't a problem at all to the team at Tahoe Mountain Sports. They were all very supportive and customer oriented. Something I miss dearly in Germany. I would recommend this shop to anyone without any doubt!

15 December 2013
Unprompted review
Rated 5 out of 5 stars

Great price fast shipping

I ordered this jacket for my wife for Christmas the price was great and they shipped it out right away. The jacket is perfect. Will order from them again for sure.

14 December 2013
Unprompted review
Rated 5 out of 5 stars

turned my joyous conversation into green.

ordered with excitement. waited with unsure expectations. and of all things, it met and EXCEEDED any and all, besides, its near impossible to find a helmet that not only fits but fits soo well. Love my Helmet. Thanks you guys. another proud purchase for me.

11 December 2013
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, and affordable

They had the best price I could find, and the online chat was great and helpful. They ship from their actual store in/around Tahoe; no drop shipping website front here. Shipped same day and arrived in Oklahoma in two days. Real people, real friendly. Would highly recommend.

6 December 2013
Unprompted review
Rated 5 out of 5 stars

Great coat! Great price

My 4 year old loves this coat. She is always very picky with her clothes and how they feel, but she had loved this coat ever since I put it on her. It keeps her warm
And dry out in the snow for hours. We will try it out in a month or so on the slopes but I am confident I will see the same results. Love the fleece cuffs that keep the snow out of her wrists.

30 November 2013
Unprompted review
Rated 1 out of 5 stars

Horrible!!!!!

Avoid this place. After the miserable service, slow delivery, etc., you'll be spammed to death.

29 November 2013
Unprompted review
Tahoe Mountain Sports logo

Reply from Tahoe Mountain Sports

Order was shipped the same day and delivered 3 days later. Our system sends a couple of follow-up messages after each order, including one to rate the product and another to rate the transaction on TrustPilot. Marketing messages are only sent to people that specifically opt-in and contacts may easily unsubscribe from all future marketing messages.

Rated 5 out of 5 stars

A Great Experience

Bought two pair of Merrell Hiking Shoes one for me and one for my wife, shipped in two days. My wifes pair were to small so had to returned them for full refund. Thanks Tahoe Sports.

6 November 2013
Unprompted review
Rated 5 out of 5 stars

Quick shipping and perfect packaging.

I would not hesitate to order from Tahoe Mountain Sports again. In fact, I am sure I will very soon. My package came quickly and well packaged to prevent breakage or dents. I am very happy with the service I received.

2 November 2013
Unprompted review
Rated 3 out of 5 stars

2 day shipping does not mean you will receive it in 2 days..

I placed my order for some hiking shoes on Saturday in order for me to get a few days to break them in before a camping trip the following Friday. I did not receive my shoes until the Friday that I was heading out. I'm not sure if I should place the blame on Tahoe Mountain Sports or USPS for this but 2 day shipping doesn't mean you will receive your item in 2 days. >=/

28 October 2013
Unprompted review
Tahoe Mountain Sports logo

Reply from Tahoe Mountain Sports

2 day shipping is only guaranteed if you select FedEx 2 day shipping at checkout. Free ground shipping can take up to 6 business days within the US. We're sorry to hear the order did not arrive in the time frame you expected. We will do our best to accommodate specific delivery dates if that information is provided with the order.

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