Sytner Group Reviews 

It has taken several months and three separate trips to the garage (a hundred miles round trip for me) to get the air conditioning fixed on my brand new car under warranty. The service department is not well run, in my opinion, and there was no sense of urgency to get me up and running with working air conditioning in the hottest summer on record, nor was there any apology (or compensation) for my significant inconvenience. The communication is poor and the automated phone switch board makes it almost impossible to speak to anyone.

Went in for small warranty repair , Great Service from start to finish! And they washed the car

Initial welcome from service reception and there response to my requirements and questions, also the technicians informing by video of the condition of my vehicle and what may possibly require some future repairs

We arrived early.but we were promptly attended to, staff were very pleasant,professional and efficient, waiting time was comfortable and facilities were excellent,thank you.[motability vehicle]

Excellent from beginning to end.

Re: BMW M2CS carbon roof repair.

I was talked through the process by Peter & his team. A week passed and the end result is even better than expected.
I am incredibly happy with the result! The communication was stellar & I cannot recommend the bodyshop highly enough.
Thank you.

Excellent service throughout. Staff are great and I was kept fully informed and looked after extremely well. Service was completed swiftly and early. Booking process was simple and the whole experience was extremely smooth and professional, with exceptional customer service. Cannot recommend Mercedes Benz Teesside more highly.

Andrew, Helen and Joshua were all amazing! One of the main reasons for purchasing the car. Great customer service, very knowledgable and would recommend to anyone.

On time and helpful.service carried out effective and future potential problems pointed out.

Proximity to home and the ability to wait whilst work is completed. Friendly staff, great customer service, work completed on time and a great wash and vacuum. What's not to like

Very friendly and helpful place to visit. Lots of options and a variety of vehicles.
Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They answered any questions we had with confidence and showed an abundance of knowledge. Would highly recommend Sytner select Bristol.

Friendly and professional staff. Dealt with my service and MOT speedily whilst I waited.
All the coffee you can drink.

A thorough check of the car with a video to show the faults. Excellent communication and a professional service.

We were made to feel very welcome, Lindon Rimmer was very helpful and very patient explaining everything in the car and adding our phones he made the process very easy for two clueless tech pensioners.🤣

Great customer service from the reception staff to Simon in used car sales. Looked after really well with nothing too much trouble. Simon spent over 5 hours with us, making sure we test drove cars until we found the model to fit all our needs. Would highly recommend

Friendly staff, amazing refreshments of great choice, prompt service, good communication.

Fantastic experience from when drop your car off being met by 2 excellent members of staff at the desk who meet & greet in a warm, professional manner to the constant updates & calls during the day with everything finished ahead of schedule. It’s a pleasure to bring the car in & a flagship dealership with regards to servicing.

My recent experience with Audi has been deeply unsatisfactory and raises serious concerns about the standard of service, communication, and accountability within the dealership.
Despite multiple follow up emails, Audi has failed to provide the V5 or even confirm whether it was sent to DVLA. This is a basic legal requirement, and the continued delay exposes me to potential penalties should any traffic fines be issued and the notice not reach me in time. The lack of clarity and urgency on such an essential document is unacceptable.
Several service and quality issues also remain unresolved:
• Bumper paintwork — I was assured that a full respray would be carried out. Instead, only a small blob of paint was applied, which is not consistent with Audi’s stated standards of workmanship.
• Battery health check report — This report was part of the agreed handover, yet it has still not been provided.
• Stone chip damage — A chip appeared on the bumper that was not present prior to Audi handling the vehicle.
• Clipping noise from the nearside wheels — A mechanical issue has developed which I now need to raise with Service. I expect this to be addressed under warranty.
I formally escalated these matters to Audi management, clearly outlining each concern and requesting a structured response. No reply was received. The absence of any acknowledgement or action demonstrates a concerning disregard for customer issues and a failure to uphold the level of service expected from a premium brand.
Overall, my experience has been defined by poor communication, inadequate workmanship, missing documentation, and a complete lack of follow‑through from management. This falls significantly short of the standards Audi claims to represent.
Audi must urgently review its customer care processes and take responsibility for the issues raised. Customers deserve better than silence and unresolved problems.

Excellent service from BMW Sytner Luton. The whole experience was professional, smooth and stress-free from start to finish. The team were very helpful, friendly and kept me updated regarding my vehicle whenever i give them a call.

Made the PX process easy, explained the PCP very well, friendly team

Fantastic service throughout, good communication, responsive and knowledgable. Would certainly return.