Sytner Group Reviews 

Really pleased with the customer service and support from the team at BMW, kept me updated with the work being carried out. Staff very friendly and professional. Highly recommend.

Waited in showroom for fault to be repaired,got car back 10mins after leaving showroom fault came back
Total off 4.5hrs today to get to garage and back home(time off work)will need to arrange for another visit to garage.

Professional prompt empathetic

Staff Made us feel very welcome,an my granddaughter was spoilt with drinks an sweets

Professional friendly . A polite helpful service .kept fully informed. Advised of progress and phoned and advised work completed .allocated one of their team who introduced himself and followed service until end . Excellent service from him all in all excellent

The service prices are a bit high, but I’m very happy with their work. Regular garages charge less, but they often use low-quality oil in the engine. For me, the quality of the work is more important than the price. Thank you.

Very professional, got the problem in motion straight away ,thank you

Get help and supported us the whole way through our purchase

Ian Jones and Nick Williams at BMW High Wycombe were absolutely fantastic from start to finish. They were both extremely helpful, knowledgeable and genuinely went above and beyond to make the whole experience as smooth as possible.

What really stood out was their support even after the sale — they’ve continued to answer any questions and have always been happy to help.

Excellent customer service from both Ian and Nick. I would highly recommend BMW High Wycombe and would definitely deal with them again. A credit to the dealership! ⭐⭐⭐⭐⭐

As always great service from dropping off the car to collecting it a couple of days later.

Libby and Sam were both amazing. So patient with me and my family throughout the entire experience

A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory

Drove my new MINI Cooper S away yesterday from Sytner MINI at Stevenage. The whole experience from my initial visit, then test drive and purchase, through to collection was faultless. I was mostly looked after by Tia, who was both friendly and knowledgable, though when engaged with the wider team too, they, like Tia, offered great service.

Kelly and the team were welcoming and very helpful, delivering coffee when required whilst I waited for my M3 to have its oil changed prior to a raod trip.

Smooth from start to finish. Josh and the team have been very helpful. Eoin helped to pick the perfect car.

The advance arrangements were simply organised and I was sent reminders ahead of the attendance date to ensure the service date was remembered.
Arrival, despite the facility being busy, was its usual efficient and well organised process. My service technician, Imran, was friendly and courteous. He made sure that I was apprised of the specific work required for my vehicle, and kept me updated with progress of that work throughout the day. Excellent service start to finish.

Chris. Has been super helpful today, a great guy and will be happy to go back and buy from him as he totally understood our needs and budget

Alfie did a great job looking after me

Fantastic service throughout both visits from Euan and Tyrke. Great experience Thankyou