SYTNER BMW BODYSHOP REPAIRS TAKE OVER 3 MONTHS ! THEY ADMIT THEY HAVE ALREADY SCREWED UP THE REPAIRS TWICE ! THE 3RD ATTEMPT IS NO BETTER ABSOLUTE INCOMPETENCE IS THE ONLY WORDS TO DESC... See more
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Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... See more
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We recently purchased our BMW i5 from Sytner Sheffield BMW and could not be happier with the experience. A special thanks to our sales associate, Bart, who was exceptional throughout the entire... See more
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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Prompt services from all departments
Prompt services from all departments
24 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that you found the services from all departments prompt and efficient. It is always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Great aftercare service
I don’t normally post reviews but wanted to give credit where credit was due. I purchased a BMW I8 from Sytner Sheffield. The sales woman was very friendly however, she hyped the car up way too much in my opinion to the point it was a bit cringe. I was sold the car under the understanding that it was immaculate aesthetically and mechanically. I purchased the car and unfortunately after a BMW dealership assessing the car, there were a few issues which should have been picked up by Sytner. This is where Sytner earned their 5 stars from me. They kept in contact with me and paid for the work that the car needed without hesitation. A few months in (and an air con regass paid for by me) … I am still loving the car. Due to the positive experience I had with after sales, I would purchase another car from them again in the future.
18 January 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you for sharing your honest experience with Sytner Sheffield BMW. We appreciate your kind words regarding our after-sales service and are pleased to hear that the team maintained good communication and resolved the issues promptly. It’s great to know you’re still enjoying your BMW i8 despite the initial concerns. Your feedback is invaluable, and we’re delighted that your positive experience has encouraged you to consider purchasing from us again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
From arriving for my car service
From arriving for my car service, it was dealt with from start to finish in a friendly and efficient manner.
24 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Harmston, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your car service was handled in a friendly and efficient manner from start to finish. Kindest regards, Ali Taylor
Satisfaction is guaranteed
You get a video of the work done. Your vehicle is returned clean and the job is always done well. The company calls the next day to make sure I am happy with the work done.
24 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Ken. We’re delighted to hear that you appreciate the video updates and the care taken to return your vehicle clean. It’s wonderful to know that the quality of our work meets your expectations and that our follow-up call adds to your satisfaction. Your feedback means a great deal to the team here at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Very good service
Very good service from Lewis in the Service department. Car all fixed in quick time and good communication
24 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided you with excellent service and that your car was repaired promptly with clear communication throughout. It’s always our aim to ensure our customers feel valued and well informed. Your positive feedback is greatly appreciated and motivates the whole team to maintain these high standards. Kindest regards, Ali Taylor
Above and beyond
Another great experience at Sytner Sheffield for a warranty recall and a bit of additional work. Everything was sorted quickly and they arranged a loan car, which made things much easier.
Great service from Martin who was really helpful and went out of his way to make sure everything went as smoothly as possible. Really appreciate the effort.
19 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Kirsty, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Martin provided such helpful and attentive service, ensuring everything went smoothly during your warranty recall and additional work. It’s great to know the loan car made things easier for you. Your positive feedback is truly appreciated, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
As usual the service was excellent
As usual the service was excellent. Scott was most accommodating and polite. He also appreciated the walker brother puns.
23 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Korkykat. We’re delighted to hear that Scott provided such excellent service and that his politeness and accommodating nature made your visit enjoyable. It’s always lovely to share a bit of humour, and we’re glad the walker brother puns were appreciated! Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Helpful from start to finish
20 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that you found our team helpful from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
The service at BMW is always first…
The service at BMW is always first class. Everything runs smoothly and always feel looked after and valued.
20 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you consistently find our service first class and that you feel valued and well looked after. It is always our aim to ensure everything runs smoothly for our customers. Kindest regards, Ali Taylor
Shocked - a main dealer that seems genuine
I'm super impressed with this dealership. A breath of fresh air compared to many others. Excellent comms prior to visit. I even got a call to make sure I was aware of the drive in set up - there are 4 roller doors, you drive up to one with a green welcome sign, drive in, someone greets you straight away, directs you to a table with comfy chair and socket so you can work/relax after someone has checked you in. I was told the car would be ready by the end of the day but the recall, free valet and truly complimentary healthcheck was complete in 2 hours. I was advised about a couple of things which would need to be fixed in time and given a quote but absolutely no pressure. I heard others being given the same kind of info without any pressure at all. So different to my local dealer who tried to pressure me to buy 2 new tyres which they claimed would fail an MOT, yet 2 independent garages couldn't find a fault and the MOT was passed. This dealer is 150 miles from home and I am raving about them to friends and family. If I need to use a main dealer again I will make the journey here.
19 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, G Parry, for your wonderful feedback. We’re delighted to hear you found our communication clear and the drive-in service convenient and welcoming. It’s great to know our team provided a thorough, pressure free experience and that you appreciated the complimentary health check and valet. Your kind words mean a lot, especially given the distance you travelled. We’re truly grateful for your recommendation and look forward to welcoming you back whenever you need us. Kindest regards, Ali Taylor
Great service as always and got me in…
Great service as always and got me in promptly
17 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you received great service and were seen promptly. It is always our aim to provide a seamless and efficient experience for all our customers. Kindest regards, Ali Taylor
Great service as always
Great service as always. Kept updated throughout via the text link and phone calls with Lisa.
19 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Samantha, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you appreciated the service and found the updates via text link and phone calls helpful. Lisa will be pleased to know her efforts have been recognised. It’s always our aim to provide a seamless and enjoyable experience for our customers. Kindest regards, Ali Taylor
It's always a pleasure to visit Sytner…
It's always a pleasure to visit Sytner BMW in Sheffield, I had my car in for an MOT and was served by Scott, who was very pleasant and professional. Whilst I was not able to gain an update during the day on the MOT, this was my fault as my number was recorded down in the system right and neither was my email (sorry again for this Scott!) - they did everything I needed, knowing I am selling the vehicle. Rest assured, I will be back.
17 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience at Sytner BMW Sheffield. We’re delighted to hear that Scott provided you with a pleasant and professional service during your MOT. No worries at all about the contact details mix-up – these things happen! It’s great to know we could assist you as you prepare to sell your vehicle. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Decent car centre and excellent service.
16 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our car centre decent and our service excellent. It is always our aim to provide the highest standards to all our customer. Kindest regards, Ali Taylor
Outstanding customer service
Outstanding customer service. Excellent communication before, during and after appointment. All staff very smart, professional and friendly, especially Martin who kept me informed and upto date throughout and made me feel like a valued customer.
13 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Katie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Martin and the entire team provided you with excellent communication and made you feel valued throughout your visit. It is always our aim to offer professional and friendly service, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Good communication
11 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mathew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our communication to be good, as we always strive to keep our customers well informed throughout their journey with us. Kindest regards, Ali Taylor
Efficient system for booking a service…
Efficient system for booking a service with times to suit my schedule.
10 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that our booking system was efficient and that the available service times suited your schedule. It is always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sam, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. Kindest regards, Ali Taylor - Sytner Sheffield
I have had recent severe( air filter
I have had my BMW car recent service ( air filter , oil change spark plugs from BMW Sytner Sheffield bright side which has cost me £680. Immediate after the service engine management sign comes on. I have provided them fault code using OBD . They are willing to diagnose again which would charge is another£ 150 + repair cost £232. I wasn’t happy for diagnostics charge and I did not go ahead with their proposal. Instead I bought the parts and decided to do repairs from independent BMW specialists and surprisingly the parts I paid around £48 it is actually somewhere else only £20. They are just charging unreasonably.
9 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Zahid, We apologise for your dissatisfaction with the recent service and the costs involved. We strive to provide transparent and fair pricing for all our customers. We understand your concerns regarding the diagnostic charges and parts pricing. We would like to invite you to contact our Aftersales Manager, Jason Cole at jasoncole@sytner.co.uk, to discuss your experience further and see how we might assist in resolving your concerns. Kindest regards, Ali Taylor
A huge shoutout to Bart at Sytner…
A huge shoutout to Bart at Sytner Sheffield ! They were incredibly knowledgeable, patient, and never made me feel pressured. They took the time to answer all my questions and helped me find the perfect BMW that fits my needs and budget. Thank you for the top-notch service!
6 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words and for taking the time to share your experience with Bart and the team at Sytner Sheffield. We are delighted to hear that you felt supported throughout your journey and that you found the perfect BMW to suit your needs and budget. It’s wonderful to know our service met your expectations without any pressure. Your feedback is truly appreciated, and we hope you enjoy every moment with your new vehicle. Kindest regards, Ali Taylor
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