Trade in and purchase of nearly new car. All agreed promptly and smoothly without any pressure.I dealt primarily with Richard who kept me fully updated throughout and took ownership of the overall pro... See more
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Brought my car in for a recall and for its first MOT. I have used Sytner’s several times as I’ve had BMWs for around 20 years. It is more recent I’ve used them as I assumed they’d be more expensive th... See more
Car booked in following a recall letter, very professional and courteous staff, nothing was too much trouble and they went over and above just rectifying my car. I was kept updated at all times of pro... See more
Company replied
The sales rep Connor was very knowledgeable & Plesent man and knew everything about the car and setting up the profiles which he helped us with. Faultless from start to finish making the car purchase... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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I recently purchased a new BMW X5 from Sheffield BMW
I recently purchased a new BMW X5 from BMW Sheffield, and the entire process was flawless from start to finish. I was looked after by Richard throughout the journey, and I cannot praise him highly enough.
Over the years, I have purchased many cars and dealt with all manner of dealerships across the country, so I have plenty of experience with the standard car-buying process. I can honestly say that Richard and the team at Sheffield BMW are the absolute best I have ever come across.
Richard was professional, transparent, and completely attentive, making the entire experience smooth and genuinely enjoyable without any of the usual pressure. The X5 is an incredible machine, but the level of customer service provided by Richard is what really sets this dealership apart.
If you are looking for a new BMW and want a premium, hassle-free experience, go to BMW Sheffield and ask for Richard. They have won a customer for life. Highly recommended!
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Kevin, for your wonderful review. We are delighted to hear that Richard and the team at BMW Sheffield provided you with such a professional and enjoyable experience. It’s fantastic to know that your new X5 is everything you hoped for and that our customer service made a real difference. Your kind words mean a great deal to us, and we’re honoured to have earned your recommendation and your loyalty. Wishing you many happy miles in your new BMW! Kindest regards, Ali Taylor
Consistently excellent
Highly professional, friendly service, in a comfortable waiting area with drinks available. Ben in the service team was particularly helpful. The opportunity to view the latest car models is a visit bonus.
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Robin, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found our service team, especially Ben, helpful and that you enjoyed the comfortable waiting area with refreshments. Kindest regards, Ali Taylor
Excellent service as always.
Excellent service as always.
Kind regards
Sara
5 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sara and John, Thank you very much for your kind words and for taking the time to leave such a positive review. Kindest regards, Ali Taylor
MOT day made easier by great team
I hate MOT. It’s like going to the dentist. However…Very friendly and efficient customer service made it a whole lot easier. Scott looked after me very well making sure I was kept in the loop about where things were up to during the MOT and vehicle tracking alignment. Thanks to all the team, especially Scott. See you next time.
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, David, for your kind words. We completely understand that MOTs can be a bit daunting, so it’s wonderful to hear that Scott and the team made the experience more comfortable and kept you well informed throughout. Your appreciation means a great deal to us, and we’re delighted to have been of service. We look forward to welcoming you back to Sytner Sheffield BMW again. Kindest regards, Ali Taylor
great experience.....
great experience.....
my car needed a tyre which hadn't been factored in (as part of service) by the lease company and was therefore only approved at the last minute. my contact was helpful and managed to get the work scheduled and finished before 4pm. really pleased
1 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our team was able to assist you promptly and ensure your tyre was fitted within the day. It’s always our aim to provide a smooth and efficient service, especially when unexpected issues arise. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Overall great experience
Overall great experience. Lewis dealt with all the issues I had and got them sorted no problem at all.
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lewis was able to assist you promptly and resolve all the issues you encountered. It’s always our aim to provide a smooth and positive experience for our customers, and your feedback is greatly appreciated. Kindest regards, Ali Taylor
A great deal from George Lott & the…
A great deal from George Lott & the Team at Sytners on both my trade in & new car. 10/10 as usual & always a pleasure to visit the dealership. Never any pressure & George makes the whole process seamless. 5 Stars from me.
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much, Richard, for your kind words and continued support. We’re delighted to hear that George and the team made your experience enjoyable and seamless, with no pressure throughout. It’s always a pleasure to welcome you back to Sytner Sheffield BMW. Your 5-star rating means a great deal to us, and we look forward to assisting you again in the future. Wishing you many happy miles in your new car! Kindest regards, Ali Taylor
Great communication and Service
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our communication and service met your expectations. Kindest regards, Ali Taylor
Great experience
On entry to your Sheffield showroom the reception team were always friendly, polite and had a real focus on the customer.
Showroom is absolutely immaculate with an exceptional range of vehicles to look around.
Special shoutout to Richard Cooper, he made my experience a seamless process (he’ll definitely be my point of contact when I buy again from Synter, which I most certainly will be doing)
Thanks
23 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that our reception team made you feel welcome and that the showroom met your expectations. Richard Cooper will be thrilled to know he contributed to making your visit seamless. We truly appreciate your continued support and look forward to assisting you again in the future. Kindest regards, Ali Taylor
Servicing what works for you.
The servicing team is always helpful and informative. I am able to wait while the work is completed on my vehicle. There is Wi-Fi and hot desks provided. This enables me to work while I wait too. Sytners also provide drinks. All in all a very good service.
20 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear James, thank you for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our servicing team has been helpful and informative, and that the facilities provided, such as Wi-Fi, hot desks, and refreshments, have made your wait comfortable and productive. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Kindest regards, Ali Taylor
no intrested in your new bmw if not from purchased from them.
went in to ask few questions about charging my new car,and was subjected to offhanded response and told to contact dealership where i purchased the car.
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Rob, We apologise that your recent experience at Sytner Sheffield BMW did not meet your expectations. It is certainly not our intention to provide offhanded responses, and we appreciate you bringing this to our attention. We would like to invite you to contact our Head of Business, Carl Shaw, at carlshaw@sytner.co.uk, so we can better understand your concerns and assist you further. Your satisfaction is important to us, and we hope to resolve this matter promptly. Kind regards, Sytner Sheffield BMW Team
Fault on front brakes
Fault on front brakes , and quickly rectified through warranty.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alan, Thank you very much for your kind review. We are pleased to hear that the issue with your front brakes was quickly identified and resolved under warranty. It is always our aim to provide a seamless and efficient service experience for our customers. Your feedback is greatly appreciated and helps us maintain the high standards we strive for at Sytner Sheffield BMW. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Carl Shaw. Head of Business. Sytner BMW Sheffield
One of the top garages in the UK
We always feel to be treated with respect by all staff when visiting your garage.
A bright airy space for waiting and everything is very professional from the minute you leave your car until leaving after the work has been completed.
Full praise to Scott Walker who greeted us and kept us informed of the progress of the service throughout. Friendly and respectful - just how it should be done!
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Eric, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you felt respected and well looked after by our team. It’s wonderful to know that Scott Walker provided friendly and professional service throughout your visit. Your praise means a great deal to us, and we truly appreciate your continued support. We look forward to welcoming you back in the future. Kind regards, Carl Shaw. Head of Business. Sytner BMW Sheffield
Poor workmanship & poor customer service
Totally disappointing!
An objective chronology of events leading up to this feedback for the public to make up their own mind.
-Had premier paint protection cover which cost £1500
-Ended up with very poor workmanship and totally unsatisfactory paint correction at Sytner BMW Sheffield on 17/03/2026. Had to take day off work and a 160mile round trip. Staff still try to convince me it’s a great job when it was pointed out to them immediately after the job.
- left a feedback on trust pilot and sent photos of the issue.
-owner leaves a message on trustpilot to contact a staff called Jason Cole at Sytner Sheffield
- contacted promptly in good faith, only to be told by Jason Cole that essentially there is nothing Sytner would do about it
- amend my feedback on trustpilot to reflect this
-company again replies on trustpilot to contact head of business Carl Shaw
- contacted Carl Shaw promptly by email on 31/03/2026 and again on 10/04/2026 . Both emails totally ignored with not even an acknowledgement or reply.
Happy to provide photos of the unsatisfactory workmanship and emails to anyone if required. Unfortunately there isn’t an option to upload photos and documents with the feedback.
Thank you for the reply. Have emailed Mr Carl Shaw for the third time as suggested and shall await his response.
17 March 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
We are truly sorry to hear about your disappointing experience with the paint protection service. We appreciate you taking the time to share your detailed feedback. We would like to invite you to contact our Head of Business, Carl Shaw, directly at carlshaw@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to address the issues you have raised. Thank you for bringing this to our attention. Kindest regards, Ali Taylor
Very Welcoming
Very Welcoming
Staff are Polite and really Helpful
Easy access to a Test Drive
Very Prompt
12 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sarah, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found our staff polite, helpful, and welcoming. It’s wonderful to know that accessing a test drive was easy and that our service was prompt. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, Carl Shaw. Head of Business. and the Sytner Sheffield BMW Team
courteous staff
courteous staff , communicated well about the progress of the service. video of the visual health check is useful. Not sure about the complimentary automatic wheel alignment results on driving through, its necessity and accuracy.
13 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you for your kind words regarding our courteous staff and clear communication throughout your service. We’re pleased to hear you found the video of the visual health check useful. We appreciate your feedback about the complimentary automatic wheel alignment. Your comments are valuable to us as we continually strive to improve our services. We hope to welcome you back to Sytner Sheffield BMW in the future. Carl Shaw. Head of Business. Sytner BMW Sheffield
8 hrs waiting for a service!!!
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Steve, We sincerely apologise for the lengthy wait you experienced during your recent service at Sytner Sheffield BMW. We appreciate how frustrating this must have been and understand the importance of valuing your time. Your feedback is important to us, and we would like to invite you to contact our Aftersales Manager, Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Thank you for bringing this to our attention. Kindest regards, Ali Taylor
The attention to detail was exceptional…
The attention to detail was exceptional and from day one the body shop manager couldn’t do enough. Having heard the details of the accident he recommended Sytnerdrive who were also brilliant throughout. The only problems were associated with getting certain parts from BMW two of which were on back order and took months to be supplied. That is not the fault of Sytner. Car was returned in February three months after the accident.
20 February 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the attention to detail and support from our body shop manager met your expectations. We appreciate your understanding regarding the delays with parts from BMW, which are unfortunately beyond our control. It’s wonderful to know that Sytnerdrive also provided excellent service throughout. We hope you continue to enjoy your vehicle and look forward to assisting you in the future. Kindest regards, Ali Taylor
The staff helped organise a change of…
The staff helped organise a change of car for me sorting with the features I wanted. The showroom is a lovely place to visit.
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Anne-Marie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you in organising a car with the features you desired. It’s wonderful to know that you found our showroom a lovely place to visit. Your feedback is greatly appreciated. Kindest regards, Ali Taylor
Why offer?
I’ve now had two awful experiences here. You offered to honour the lifetime MOT for my Ford and every time I bring it in I’m made to feel less than because it’s not a BMW. Scott, the individual “looking after” my car on the day even laughed when I dropped the car off.
Both times I have dropped the vehicle off early (07:30-08:00) and the MOT hasn’t started until late afternoon, meaning the MOT feels rushed and you have refused to wash the car, which is a service you offer.
This time I even said I didn’t mind waiting and Scott brought the car around and said in front of all of the other customers that they didn’t have time and it’d be better for me to get off.
I’m not sure why you
A) offered to honour the lifetime MOTs if this is the standard of service you intended to provide
B) why you offer a complimentary service to then revoke it on the day.
Shoddy service from unpleasant individuals.
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Tom, We are truly sorry to hear about your disappointing experiences at Sytner Sheffield BMW. It is certainly not the standard of service we aim to provide, and we apologise for any offence caused. We would like to invite you to contact our After Sales Manager Jason Cole @ jasoncole@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address this directly with you. Kind regards, Sytner Sheffield BMW
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