Good welcome on arrival, I was going to wait for the car but because I had just moved home I was being picked up so I could carry on with the jobs. I was kept updated with the service progress. It was... See more
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Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
Sytner BMW in Leicester has consistently provided me with excellent service without any doubt. Always keeping customers informed of the work being carried out which is always to a very high standard.... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1K reviews
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Good Customer Service
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Chris, for your kind words and continued loyalty over the past decade. It’s wonderful to hear that Rob Murkett consistently provides such excellent care and support. We’re proud to have team members like Rob who demonstrate a brilliant attitude and genuine helpfulness to all customers. Your positive feedback is greatly appreciated and serves as a testament to the quality of service we strive to deliver here at Sytner Leicester BMW. We look forward to welcoming you again soon.
Efficient Service
Everything was handled very well,and I was regularly informed about progress along the way
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr White, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt everything was handled well and that you were regularly informed about the progress throughout your experience with us. Providing clear communication and excellent service is very important to our team. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Warm regards, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent service at Sytner Leicester BMW. It is always our aim to provide the highest standard of customer care, and your feedback truly honours the team’s efforts. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Sytner Leicester 5*
I have been to this Sytner Leicester branch for over 8 years now always taking my vehicles there for all works as the branch is professional and work is carried out at high standards. The hospitality is very friendly and warm. Lisa who was in charge of my vehicle kept me updated of progress periodically.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear JJS, Thank you very much for your kind words and for being a loyal customer at Sytner Leicester for over eight years. We are delighted to hear that you consistently find our service professional and of a high standard. It is wonderful to know that Lisa and the team provided friendly hospitality and kept you well informed throughout. Your continued support and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Great service from start to finish
Great service from start to finish. Car came in for an airbag replacement, and the communication was very good.
Included a complimentary vehicle check and clean.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Richard, thank you very much for your kind words and positive feedback. We’re delighted to hear that your experience with the airbag replacement was smooth and that our communication met your expectations. It’s also great to know you appreciated the complimentary vehicle check and clean. We always aim to provide a high standard of service from start to finish, and your comments motivate us to maintain these standards. We look forward to welcoming you back to Sytner Leicester BMW in the future.
Friendly professional service
Friendly professional service. Completed the work quickly and the communication was great.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dulan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you appreciated our friendly and professional service, as well as the quick completion of your work. Maintaining excellent communication is important to us, and it is wonderful to know this made a positive difference to your experience. Your feedback is greatly valued and truly motivates our team to continue delivering high standards. Best wishes, The Sytner Leicester BMW Team
Extremely well organised
Extremely well organised, fast, efficient, minimal touch points - A seamless service
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dave, Thank you very much for your fantastic review. We are delighted to hear that you found our service extremely well organised, fast and efficient. It’s wonderful to know that the minimal touch points contributed to a seamless experience for you. Your kind words mean a great deal to the entire team here at Sytner Leicester BMW. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Warm regards, The Sytner Leicester BMW Team
Great service can't recommend enough
Great service can't recommend enough
3 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words, O R. We are thrilled to hear that you had such a positive experience with us. It is always our aim to provide exceptional service to every customer, and your recommendation means a great deal. Should you need any assistance in the future or simply wish to visit us again, we would be delighted to welcome you back. Thanks once again for your wonderful review and continued support.
Reply from Sytner Group - Sytner Leicester BMW
Dear Maz, Thank you ever so much for your wonderful 5-star review. We are absolutely delighted to hear that you experienced excellent customer service at Sytner Leicester BMW. It is always our aim to provide a first-class experience for every customer, and your kind words truly mean a great deal to the whole team. We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing Sytner Leicester BMW. Kind regards, The Sytner Leicester BMW Team
Always excellent customer service
Always excellent customer service and a competent and professional team. My mini always looks brand new when I leave and I can rely on a first class technical service as well. Al the staff work together as a team and support one another. (Meah always looks after me but supported on this occasion by Bhav and Vinay - thank you very much)
1 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mary, Thank you very much for your wonderful 5-star review. We’re delighted to hear that you consistently receive excellent customer service and trust our team to keep your Mini looking brand new. It’s great to know Meah, Bhav, and Vinay provided you with the professional and supportive service you deserve. Your kind words truly mean a lot to all of us at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
BMW X5 alignment (KDS)
Had an alignment issue particularly with a slightly off centre steering wheel on my bmw after an independent tyre shop carried out their alignment from the fitting of 4 new tyres. My car went to bmw Sytner Leicester and effectively was put right perfectly, due to superior KDS and scanning software and I’m now happy and reassured. The whole experience is polished from the moment you drop your keys off to the moment you’re given your keys back having had a full road test to check their work. Yes it’s more expensive than the independent I initially used. More than twice as much actually. For that it’s one star off…. But on this occasion I’m happy. The independent couldn’t get it right, perhaps even caused issues. The BMW dealer properly sorted it with correct software and procedures so this time happy to pay the premium. At the end of the day BMW create the reality that their dealer network know their cars better than independents.
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Kerry, for sharing your experience with us. We’re delighted to hear that our superior KDS and scanning software restored your BMW’s alignment perfectly, and that you felt reassured throughout the process. We appreciate your honesty regarding the pricing and understand the value placed on quality and expertise when it comes to your vehicle. It’s encouraging to know that our team’s knowledge and thorough approach made a positive difference for you. We appreciate your continued trust in Sytner Leicester.
Good customer service experience
Good customer service from Rob & Richard, both friendly & courteous. Dealt with questions clearly & responded to emails promptly.
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Rob and Richard provided you with friendly and courteous service, addressing your questions clearly and responding promptly to your emails. It is always our aim to ensure every customer feels valued and well informed throughout their experience with us. Your support and recognition mean a great deal, and we truly appreciate you taking the time to share your experience with Sytner Leicester BMW.
Great service friendly staff that go…
Great service friendly staff that go above and beyond
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you ever so much for taking the time to leave such a positive review. We’re delighted to hear you found our team friendly and that they went above and beyond to provide you with excellent service. It’s always wonderful to know that our efforts to offer a welcoming and supportive experience are appreciated. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Bodywork Repair
My vehicle needed repair after a no fault rear end collision. Two months on and the third party insurers had not engaged with my insurers and I cannot say that communication was forthcoming from them. Frustrating! The Sytner team were very good in talking me through the process and keeping me informed, and the repair was completed to a high standard.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Annamaria, for sharing your experience. We fully appreciate how frustrating delays and a lack of communication from third-party insurers can be. It’s good to hear our team were able to support you throughout the process and keep you informed. We take pride in delivering high-quality repairs and are pleased the work on your vehicle met your expectations. Your kind words mean a lot to us, and we are grateful for your trust in Sytner Leicester BMW.
Great team at Sydney Leicester
Great team at Sytner Leicester. Lesley in the Booking Team did so much to accommodate the service date I needed & then went over & above to arrange for me to leave my car on site ahead of the service, so helpful.
On the day of service Rob handled all communications, he kept me informed throughout the day & then met me on collection. He also handled an extra query we had on another car, just super helpful, professional and great to deal with.
29 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear B A, Thank you very much for your fantastic review. We’re delighted to hear that Lesley and Rob were able to provide such a helpful and professional service, making the whole experience smooth and enjoyable for you. It’s wonderful to know that our team could assist with both your service and additional query so efficiently. Your kind words are greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Great service from start to finish will…
Great service from start to finish will definitely use again
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you received great service from start to finish. It’s always wonderful to know our customers feel valued and well looked after. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the best with your BMW.
Reply from Sytner Group - Sytner Leicester BMW
Dear Ursula, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that you received excellent service at Sytner Leicester BMW. It is always our aim to provide a first-class experience for all our customers, and feedback like yours truly honours our efforts. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back. Warm regards, The Sytner Leicester BMW Team
No title
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I had to seek out somebody else and we left the key in the car. I then went and got on with my work. The lack of people around contrasted with how many different people contacted me by text what’s app etc.the day before, All had different times for my appointment which was made in July.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Simran, thank you for your feedback. We apologise for the delay and any confusion caused by the differing appointment times you received. We are pleased to hear that once contact was made, your experience was positive. Your comments regarding the initial welcome and communication have been noted, and we appreciate you bringing this to our attention. We value your custom and hope to provide a smoother experience in the future. Thank you again for sharing your thoughts.
Service, Above & Beyond
I brought my car in for a new air conditioning unit, under my extended warranty with another dealer. The dealer took nearly four weeks to make a decision, but Rob Murkett looked after me really well and kept me updated each day.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rob Murkett provided you with excellent care and kept you informed throughout the process. We appreciate your patience during the delay and are pleased that you felt supported. Your feedback means a great deal to us and encourages our team to continue delivering outstanding service. We look forward to assisting you again in the future. Best regards, Sytner Leicester BMW Team
We have now been using Sytner Leicester…
We have now been using Sytner Leicester for 21 years…we went this time after a lovely telephone call from Sho…we arranged a meeting with him to swap our X6 for and X5….if the deal was right!!!
Sho was lovely…respectful to our requests and any concerns…highly recommend this lovely guy
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Julie, Thank you ever so much for your kind words and for your incredible loyalty over the past 21 years. We are delighted to hear that Sho provided you with a respectful and attentive service during your recent visit. It’s wonderful to know that your requests and concerns were fully acknowledged. Your recommendation means a great deal to us, and we look forward to continuing to support you with your BMW needs for many more years to come. Warm regards, The Sytner Leicester Team
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