Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... See more
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Sytner BMW in Leicester has consistently provided me with excellent service without any doubt. Always keeping customers informed of the work being carried out which is always to a very high standard.... See more
Company replied
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1K reviews
Asks customers to review
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The whole process went to plan
The whole process went to plan, was simple to arrange and seamless in its execution.
22 October 2026
Unprompted review
Efficient Car Service
I waited whilst my car was serviced and it was completed within the time estimated for the service. I was kept informed of progress whilst i waited.
19 October 2026
Unprompted review
Really easy and smooth service
Had a really easy and smooth service. Meah kept me updated throughout the day and made sure I was well informed.
20 October 2026
Unprompted review
Sytner BMW Leicester is Excellent
Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly.
From the moment you arrive, you can feel the professionalism and attention to detail. The service is excellent, and you genuinely feel that you are getting what you pay for.
The staff are exceptionally polite, welcoming and helpful, making the whole experience a pleasure. And the refreshments? Simply muah! 👌🏾
19 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience
Great experience! Fantastic customer service from Kerry.
17 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Joseph, Thank you very much for your kind words and excellent review. We are delighted to hear that you had a great experience with us and that Kerry provided fantastic customer service. It is always rewarding to know our team’s efforts are appreciated. Your feedback means a lot to us and motivates us to continue delivering the highest standards. We look forward to welcoming you back to Sytner Leicester BMW in the future. Warm regards, The Sytner Leicester BMW Team
Spot on
Spot on, Rob M was most helpful in sorting out the service requirements for the car, to make sure everything is up to standard.
19 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you for your kind words and positive feedback. We’re delighted to hear that Rob M was so helpful in ensuring your service requirements were fully met and that everything was up to standard. It’s always our aim to provide a smooth and efficient experience for all our customers. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Leicester BMW in the future. Your support means a great deal to us.
Simply the best service centre.
Sytner BMW in Leicester has consistently provided me with excellent service without any doubt. Always keeping customers informed of the work being carried out which is always to a very high standard. The staff are very helpful and polite and the whole experience is stress free.
14 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear JR, Thank you very much for your kind words and for sharing your positive experience with Sytner BMW in Leicester. We are delighted to hear that our team’s professionalism and commitment to keeping you informed have made your visits stress free and enjoyable. It is always our aim to provide excellent service and maintain high standards, so your feedback truly means a lot to us. We look forward to welcoming you back in the future and continuing to exceed your expectations. Best regards, The Sytner BMW Leicester Team
Absolutely helpful and friendly staff.
Service was incredible I truly appreciate the excellent customer service and professional support from Lisa. I would like to thank Fin for taking the time from his busy schedule to drive me back home and having such a lovely chat on the way there.
16 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Grigorios, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa’s customer service and Fin’s thoughtful support made your visit to Sytner Leicester BMW a pleasant one. It’s wonderful to know that the journey home was made enjoyable with good conversation. Your feedback truly means a lot to us, and we hope to welcome you back again soon. Best wishes, The Sytner Leicester BMW Team
As always the staff are always friendly…
As always the staff are always friendly helpful and informative
14 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear HiFlyerHims, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our staff consistently provide friendly, helpful, and informative service. It is always our aim to ensure every visit leaves you feeling valued and well-informed. Your continued support means a great deal to the whole team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
I had a great experience at BMW Sytner…
I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the process, kept me well informed, and made sure everything was double-checked before I left.
The customer service I received from Lisa was excellent. She was professional, thorough, and made sure everything was taken care of properly. It’s great to receive such a high level of service, and I really appreciate her help.
Thank you, Lisa, for the excellent customer service. Highly recommend BMW Sytner Leicester!
15 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Shyam, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lisa provided such thorough and professional service during your brake fluid change and rear discs and pads replacement. It’s always our aim to keep customers well informed and confident throughout their visit. Your recommendation means a great deal to us, and we truly appreciate your support. Kind regards, Sytner Leicester BMW Team
Attentive
Attentive, informed throughout, updated on costs and fed and watered !
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nathan, Thank you very much for your kind words and taking the time to share your experience with us at Sytner Leicester BMW. We are delighted to hear that you felt well informed and kept updated throughout your visit, as well as being looked after so attentively. It’s great to know that our team provided a comfortable and welcoming environment. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Sytner Leicester BMW Team
Great service from Rob Hardwick with my…
Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This is my 6th BMW and 4th 5 Series and this is the best so far. Confirmed my order on a Wednesday and the car was ready for collection on the Saturday, Rob set up the basics as there is so much technology in this car I'm still finding new things after 6 weeks.
26 August 2026
Unprompted review
The Eficent professional staff at BMW…
The Eficent professional staff at BMW from Receptionist to the suburb motor mechanics , Thats why always use the team at Sytner Group in Fosse Park Way , Leicester .
12 October 2026
Unprompted review
Visited for recall and health check…
Visited for recall and health check great service from all the team as usual.
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service during your recall and health check to be consistently great. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Good communication
Good communication, I was always informed of what was happening.
8 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Cornilius, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you appreciated the communication and being kept informed throughout your experience with us. At Sytner Leicester BMW, we always strive to keep our customers well informed every step of the way. Your feedback is truly valued and motivates our team to maintain the high standards you experienced. We look forward to welcoming you again in the future. Kind regards, Sytner Leicester BMW Team
Good Customer Service
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Chris, for your kind words and continued loyalty over the past decade. It’s wonderful to hear that Rob Murkett consistently provides such excellent care and support. We’re proud to have team members like Rob who demonstrate a brilliant attitude and genuine helpfulness to all customers. Your positive feedback is greatly appreciated and serves as a testament to the quality of service we strive to deliver here at Sytner Leicester BMW. We look forward to welcoming you again soon.
Efficient Service
Everything was handled very well,and I was regularly informed about progress along the way
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr White, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt everything was handled well and that you were regularly informed about the progress throughout your experience with us. Providing clear communication and excellent service is very important to our team. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Warm regards, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent service at Sytner Leicester BMW. It is always our aim to provide the highest standard of customer care, and your feedback truly honours the team’s efforts. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Sytner Leicester 5*
I have been to this Sytner Leicester branch for over 8 years now always taking my vehicles there for all works as the branch is professional and work is carried out at high standards. The hospitality is very friendly and warm. Lisa who was in charge of my vehicle kept me updated of progress periodically.
5 October 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear JJS, Thank you very much for your kind words and for being a loyal customer at Sytner Leicester for over eight years. We are delighted to hear that you consistently find our service professional and of a high standard. It is wonderful to know that Lisa and the team provided friendly hospitality and kept you well informed throughout. Your continued support and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
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