Sytner Group - Graypaul Maserati Edinburgh Reviews 

Great service from Stuart Cross. I bought the car from some distance away and Stuart was amazing in providing me with videos, photos and answering all my many many questions. An excellent service i would highly recommend.

Alex and James were just superb from start to finish. Thank you, Thomas.

On arriving at the garage to look at a car, I was made to feel welcome by Ewan Semple and nothing was too much trouble. Was given all the details I needed and when any of the team didnt know something or were unsure, they said so but went and found out. I liked and valued that honesty. Buying a car is about trust and I ended up genuinely trusting these guys. Wouldn't hesitate to recommend them.

Amazing cars, Amazing showroom and an amazing experience. Stuart cross and the team made everything so easy. Nothing was too much trouble. Would definitely recommend, I will be getting all my cars from here now.

Stuart was very helpful from the moment I gave him a ring to discuss the vehicle. He took his time to send through a customised video showing details of the car. The moment I saw the video, I made up my mind on the vehicle. Stuart also assisted with a request which I found very helpful and fully appreciate! He took his time on his off day (Sunday) to make the whole process seamless in order complete the sale - top man! I would recommend Stuart to anyone looking to purchase vehicles from Graypaul Maserati. Thanks Stuart for your help.

From start to finish Stuart Cross was amazing, he guided me through the purchase of my BMW with ease and answered any questions I had, even out of hours.

Great experience all round, from Stuart. He dealt with me very professionally from point of initial enquiry, and delighted I was aided every step of the way until completion. Craig was also fantastic. Thanks to you both for your help and I am chuffed with my new car !

I saw my BMW Z4 advertised in Graypaul Maserati and my initial thinking was as it was selling very high end cars they would prep the car correctly,cutting no corners even tho the car war nearly 6 years old,give superb service and give a fantastic warranty.
I was not disappointed!!
Their eye for detail was second to none both pre,during and post sale.
I would highly recommend using this business if you are looking for a top class car with top class service from extremely polite and professional staff.
Many thanks to all at Graypaul Edinburgh

I am always impressed with the level of attention by the service team. While there, for a service, I met with the sales team, Luke in particular, who showed me the Gregales available. Unfortunately due to an accident to my existing Grecale I needed to replace it. I was guided and assisted through the procedure to make the whole transaction as trouble free as possible. Excellent customer service with a happy outcome. I am delighted.

After a long and arduous journey with a result that didn't quite pan out the way I wanted. I must say that the level of service and attention I received from Jordan at Grey Paul Maserati was exceptional. Both he and his manager Gregg left no stone unturned in my attempt to purchase a Levante and I can only thank them for their efforts and level of professionalism. I cannot recommend these guys enough. In an industry with not the best reputation, my experience with Jordan in particular was top class.

I had a mixed experience with Sytner Group at their Edinburgh location. While the initial sales interaction was pleasant, including excellent service from Luke and Stuart, I faced significant challenges with aftercare. After purchasing a Maserati, I encountered multiple issues with the car, and getting repairs under warranty proved to be difficult. Sadly, I had to sell the car back at a loss. Although the staff was welcoming and attentive during the buying process, my overall experience was marred by the after-sales service.

What can I say. So nice when selling me the maserati but as one customer said when we picked up the car…”another victim” I totally get that ! Sold it as had to fight for every issue I had with the car which were many ! Didn’t notice that rear of car had been re sprayed when sold to me either. Felt it was more off the road than on it. I was offered a gift to compensate from my bad experience but that was never received, I lost so much money selling car back which I had no option as car was sitting depreciating whilst sitting waiting to be repaired.

Poor after care. Had to argue for everything to get repaired and car was under warranty.
Ended up selling car back to them at a huge cost. Just not a good experience at all. Expected better from Maserati but both them and dealership were poor.
Do not believe the reply below as resolution never happened.

Excellent service from my first visit to picking up my new car. The entire sales team were knowledgeable, professional and friendly

Stuart and Harry were both great guys and made the process as smooth as possible.

Graypaul Maserati, and in particular Stuart Cross have been extremely helpful with my enquiries. Stuart has invested time and gone out of his way to find information, even when given little to go on by myself. I would definitely recommend contacting them.

Pricing of the car was competitive and the service provided by Luke was excellent. Thank you also for the few little extras! It was actually very easy to order the car over the phone and have it transported down to Berkshire - Thank You!

Stewart.luke .and Megan and Harry
First class

Everyone in the dealership makes you feel welcome & a valued customer. Luke, the sales person I dealt with, was kind, attentive, knowledgeable & could not have been more helpful.
It's the little things that count, & I was taken care of every step of the way. Edinburgh is my closest Maserati dealership to where I live in Tyneside, but it's well worth the journey to experience their service.

Fantastic service and attention from very first contact to the end of the process and after calls to ensure everything was okay with our purchase. Truly a top class customer service all companies should strive to achieve