James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... See more
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I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... See more
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... See more
Company replied
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Royal Scot Road,Pride Park, DE24 8AJ, Derby, United Kingdom
- 01332 546800
4.4
Excellent
999 reviews
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A seamless process from enquiry to purchase!
From my initial enquiry with Aaron Newton, within minutes I was emailed full specifications of the car I was interested in. The car was actually undergoing its full service check, but was available to test drive in the afternoon. I bought the car the following day after the test drive. Aaron was extremely helpful and knowledgable. It was a seamless purchase experience.
13 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hideously expensive
13 November 2025
Reply from Sytner Group - Derby Audi
Hi Richard, thank you for sharing your feedback. I appreciate your honesty and understand that pricing is an important consideration for our customers. I would like to invite you to contact me at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to me, and I welcome the opportunity to hear from you. Matt Lane - Head of Business
Gearbox Oil Change
Great service and attention to detail. I always leave Derby Audi feeling confident that my vehicle has been well looked after. The service staff can't do enough for me and always explain things clearly and in plain language.
7 October 2025
Everything went seamlessly
Everything went seamlessly. Ready quicker than expected. Good communication. Polite staff. Well looked after.
6 November 2025
Reply from Sytner Group - Derby Audi
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that everything went seamlessly and that your vehicle was ready quicker than expected. It’s wonderful to know our communication and polite staff made you feel well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Great communication and customer service
23 October 2025
Reply from Sytner Group - Derby Audi
Dear Baco, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with our communication and customer service. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to the entire team here at Derby Audi. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
The Sytnerdrive Accident Aftercare…
The Sytnerdrive Accident Aftercare service offered by Audi Derby is second to none. Not only do they fully repair your vehicle with genuine Audi parts but they also keep you fully informed of the progress of the repair. If you unfortunately need these services then ask to speak with Gareth Oats in the bodyshop and he'll give you every assistance.
29 October 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you, Wendy, for your kind words and for taking the time to share your experience with our Sytnerdrive Accident Aftercare service. We are delighted to hear that Gareth and the team provided you with excellent support and kept you well informed throughout the repair process. It is always our aim to use genuine Audi parts and deliver the highest standard of care. Your recommendation means a great deal to us, and we truly appreciate your trust in Audi Derby.
Helpful friendly informative
23 October 2025
Reply from Sytner Group - Derby Audi
Dear Elsiecustomer, Thank you ever so much for your kind words. We are delighted to hear that you found our team helpful, friendly, and informative. It is always our aim to provide a welcoming and knowledgeable service to all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Mobile Technician Andrew
We've been using mobile technician Andrew for all of our difficult to diagnose problems regarding VAG cars and he's fantastic! Always super helpful and very clear with his explanations to both management and technicians. Always on time and very reliable, we're always happy to have him on our site!
24 October 2025
Unprompted review
Car serviced on time nice welcome and…
Car serviced on time nice welcome and coffee whilst waiting was good. Service competed with a nice clean car as a bonus. Thank you Audi service team.
2 October 2025
Reply from Sytner Group - Derby Audi
Thank you for your kind words, Charles. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing timely and efficient service, and we are glad that you were able to enjoy a nice cup of coffee while waiting. It is our pleasure to ensure that your car is not only serviced on time, but also returned to you in a clean and pristine condition. Thank you for choosing Derby Audi for your car servicing needs.
Audi Dealer Mobile Tech
We had Andrew come out and diagnose a complicated Airbag fault which entailed working through Audi technical bulletins. This lead to identifying the faulty part first time right. He came back the following day to code in the new part. We've used him numerous times, he's always on time, happy to help and good value for money
30 September 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing 5-star review, Mrs Clay. We are delighted to hear that Andrew was able to successfully diagnose and fix your complicated airbag fault. Our team at Derby Audi takes great pride in providing top-notch service and we are thrilled that Andrew's expertise and dedication shone through. We appreciate your continued trust in us and we look forward to serving you in the future. Thank you for choosing Derby Audi.
Well recieved and efficient service…
Well recieved and efficient service carried out in a timley manner,
23 September 2025
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Mr Wright. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing efficient and timely service to all our customers. We are glad to know that our efforts were well received by you. We appreciate your support and look forward to welcoming you back for any future automotive needs. Thank you for choosing Derby Audi.
quick efficient and freindly service
11 September 2025
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Customer! We are delighted to hear that you had a quick, efficient, and friendly experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers. We are glad that we were able to meet your expectations and make your visit a positive one. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Leon Did a great job cleaning the Q8.
10 September 2025
Unprompted review
Reply from Sytner Group - Derby Audi
We are delighted to hear that Leon provided excellent service in cleaning your Q8 at Derby Audi. Our team takes great pride in ensuring our customers' vehicles are spotless and well-maintained. We apologise for any inconvenience or dissatisfaction you may have experienced prior to your visit. We are constantly striving to improve our services and appreciate your feedback. Thank you for choosing Derby Audi and we hope to see you again in the future. It would be an honour to continue providing you with top-notch service.
Had my oil service done at Audi Derby…
Had my oil service done at Audi Derby and was really impressed. The team were friendly, professional, and kept everything straightforward. No hassle gave me advisories I am aware of, On top of that, they gave the car a clean which was a really nice touch — it came back looking great. Excellent customer service from start to finish, would definitely recommend. AAA+++
28 August 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Derick. We are delighted to hear that you had a great experience at Audi Derby during your recent oil service. Our team takes pride in providing friendly and professional service, and we are glad that you found the process straightforward. We also appreciate your recognition of our efforts to keep your car clean. It was a pleasure serving you and we hope to see you again in the future. Thank you for recommending us. AAA+++
The key broke in the ignition of my car
After the key broke off in the ignition of my car I contacted Derby Audi to order me a spare key. Once it arrived, the mobile technician Andrew contacted me and came out to code the keys the same day.
Excellent service. Polite and friendly staff.😊
18 August 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Scott. We are delighted to hear that you had a positive experience with our team at Derby Audi. We understand how frustrating it can be when a key breaks off in the ignition, and we are glad that our mobile technician, Andrew, was able to assist you promptly. Our staff takes pride in providing excellent service and we are happy to hear that they were polite and friendly. Thank you for choosing Derby Audi.
Audi ai
Having found the correct car my wife wanted to purchase we started the process moving forward. The sales guy Norman was great but his bosses wasn’t very approachable. All they want is the top price for the car you are buying and the bottom price for the vehicle. This sums up why the car market is in a mess. Would I recommend Audi derby. No I wouldn’t.
7 August 2025
Unprompted review
Amazing Service
We have had Andrew out, their mobile technician out on a number of occasions. He is one of the most polite, most helpful people we have ever had the pleasure of dealing with. We would give 10 stars if possible. Top class service always, and we will continue to use them for all our further issues
11 August 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you for your glowing review, Jake. We are delighted to hear that you have had such positive experiences with our mobile technician, Andrew. We pride ourselves on providing top-class service and it is always a pleasure to receive such kind words from our customers. We will be sure to pass on your compliments to Andrew and we look forward to continuing to assist you with any future issues. Thank you for choosing Derby Audi.
Do not take your car for a service at…
Do not take your car for a service at Audi Derby. Having had my vehicle for over 8 hours, when I arrived home I found they had not reset the service computer. I spoke to them who advised me that I would have to return to have this reset, a round trip of 20 miles spending 2 hours to get this done, with no compensation for this cost and inconvenience. I called them back 2 or 3 times a day for a week, to be told the person was unavailable or with a customer, and getting no return call, I have now given up. Part of the service was also a complementary clean and valet, my granddaughter could do a better job. I will not be returning.
18 July 2025
Unprompted review
Reply from Sytner Group - Derby Audi
We are sorry to hear about your negative experience at our dealership. We would like to apologise for the inconvenience caused by the service computer not being reset and the lack of communication from our team. We take pride in providing excellent service and we are disappointed to hear that we did not meet your expectations. We would like to invite you to contact our Customer service manager simonfroy@sytner.co.uk to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.
Brilliant experience buying our TT
We travelled up from London to Derby to view the TT and due to the distance, and without asking them to, Bayley informed us that the car would be prepared and ready to go if a sale was agreed to save us a return trip, which was most thoughtful. When we arrived Bayley dealt with us and made the whole experience good fun and professional. He had dealt with us over the phone from the start and responded to our many question with patience and knowledge.
So a big thank you to Bayley Millington for making the purchase of our beautiful TT such a brilliant experience!
Kate & Mark
28 June 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Kate and Mark - Thank you for taking the time to leave such a lovely review for Derby Audi. We are delighted to hear that Bayley Millington provided you with a professional and enjoyable experience during your visit to our dealership. We are also pleased to hear that he went above and beyond to ensure that your journey from London was worth it. We will be sure to pass on your kind words to Bayley and the rest of our team. Thank you for choosing Derby Audi and we hope you enjoy your beautiful TT. Best regards, Derby Audi Team
Visited Sytner Audi for bodywork
Visited Sytner Audi for some bodywork (alloy refurb, paint scuff, chips). Might not be the cheapest, but service and the standard of work is 10/10. In particular Gareth in the body shop team was amazing - thanks all!
20 June 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Adam S, Thank you for taking the time to leave us a 5-star review for your recent visit to Derby Audi. We are delighted to hear that you were impressed with the service and standard of work provided by our team, especially Gareth in the body shop. We pride ourselves on delivering top-notch service and we are glad to know that we have met your expectations. We appreciate your support and look forward to welcoming you back in the future. Best regards, Derby Audi Team
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