What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more
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Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
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Engaging, efficient and friendly. My issue was resolved with knowledges and expediently

Reply from Symphony Group
The fitter who replaced my doors and re-aligned other doors was friendly, helpful and very experienced.
He went above and beyond what was expexted and all the work was completed in a timely manner.

Reply from Symphony Group
Job number-383473
Jon came to replace a unit and was the most pleasant and cheerful man. He fitted the unit quickly and efficiently and even put a screw into another unit for me which had come loose . Am very pleased with the work and the service .
Thank you

Reply from Symphony Group
Morley and Scott were amazing. Professional and friendly. A great job done, super happy with the work done. Highly recommend for quality workmanship.

Reply from Symphony Group
Michael Sutton was a pleasant competent worker. Worked well respecting belongings, fixtures and fittings.

Reply from Symphony Group
Engineer was very patient and gave attention to my concerns about the fitted strip lighting being damaged. He completed the job without any worries and even gave me a good tip on how to clean the metal splashback.

Reply from Symphony Group
Chris was very good, professional and didn't stop grafting from the moment he entered to the moment he left the job. He talked me through what he needed to do and cracked on. Very polite and very helpful. Cheers Chris

Reply from Symphony Group
Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has tuned yellow where they have replaced the old work top and said we have damaged it

Reply from Symphony Group
Chris ans Serge did a fantastic job coming back to fix an issue from our new build home. Lovely lads and they were done in a couple of hours. You would also never knew they had been. Cleaned up after them selves ! Brilliant interaction

Reply from Symphony Group
Michael Sutton was very helpful and efficient. Brilliant job. Thanks.

Reply from Symphony Group
Ashley Wilson replaced a faulty kitchen top, fantastic job done, first class cutting and joints, sink square, hob square as it should have been in the first place, very polite, friendly and professional.

Reply from Symphony Group
Mike Sutton was extremely professional, respectful and efficient. First rate tradesman!

Reply from Symphony Group
We had a symphony kitchen fitted into our new build home from Stonebridge, unfortunately there were areas of the kitchen that weren’t installed correctly and in plumb. During major remedials that Stonebridge carried out - symphony removed the kitchen and refitted. John Baker was the lead installer and he understood our concerns and worked hard (and late) to rectify them. I have to say out of all of the contractors that have been employed by Stonebridge, Symphony were the ones to keep us updated at all times.

Reply from Symphony Group
Michael Sutton came to help with a couple of snagging problems in our house. Friendly, kind and got the job done quick. Even went above and beyond to help with something else I was unsure about. Would recommend

Reply from Symphony Group

Reply from Symphony Group
Michael Sutton was great! He was knowledge and friendly, helping with issues in our kitchen. He was great with us when we asked lots of questions, and he helped fix an issue we didn’t know we had!

Reply from Symphony Group
Jon Pritchard attended our house today to look at and even up our worktop. He was very polite, clean and tidy and did a really professional job. So pleased with what he did. The worktop looks so much better now. Thank you so much 😊

Reply from Symphony Group
Symphony reacted quickly to my request and posted the parts needed very quickly. I cannot fault the customer services department, very polite and professional.

Reply from Symphony Group
Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during fitting), and he also assessed the units which had been fitted by the builder, and 3 additional which I had fitted. The units themselves are excellent and very hardy. Highly recommended.

Reply from Symphony Group
After 10 years the brackets holding the front onto our pan drawer became fatigued and the front fell off. Went on the symphony website and filled in a form, not really expecting that anything could be done. How wrong I was! within an hour a reply came by email saying replacement parts had been ordered and would be with me within 3-5 days WITHOUT CHARGE. Indeed they were and with 5 minutes to fit, the drawer is now as good as new. Thanks Symphony.

Reply from Symphony Group
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