Symphony Group Reviews 

2,260
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and willingness to go above and beyond to resolve issues. Many highlight the excellent service, noting the efficiency, high standard of work, and meticulous attention to detail in installations and repairs. Reviewers also appreciate the quality of the units and the tidy completion of tasks. However, some customers also noted concerns regarding product quality, describing units as cheap, with issues like peeling paint or laminate, bubbling, and chipping. Other people experienced functional defects, such as appliances not working, stiff drawers, or warped cupboard doors, indicating durability problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of fitting,... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with their... See more

Customer service

Consumers find customer service to be positive, with many expressing happiness and appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more

Company replied

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,260)

366 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Fitting

Engaging, efficient and friendly. My issue was resolved with knowledges and expediently

22 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Lee
Thank you very much for your 5 star review, its wonderful to hear that the fitter did a great job. We'll pass your compliments onto the team.
Kind Regards
Emma

Rated 5 out of 5 stars

Replacement of Kitchen Doors

The fitter who replaced my doors and re-aligned other doors was friendly, helpful and very experienced.
He went above and beyond what was expexted and all the work was completed in a timely manner.

23 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Michael,

Thank you for your 5 star review. So we can pass on your compliments to the correct technician, would you kindly email the below details to reviews@symphony-group.co.uk:

- House builder
- Site name
- Plot number

Kind Regards,
Alice

Rated 5 out of 5 stars

Job number-383473

Job number-383473

Jon came to replace a unit and was the most pleasant and cheerful man. He fitted the unit quickly and efficiently and even put a screw into another unit for me which had come loose . Am very pleased with the work and the service .
Thank you

21 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Janet,

Thank you for your lovely review. We're glad to hear that Jon provided such great service. We'll pass on your compliments to him.

Kind Regards,
Alice

Rated 5 out of 5 stars

Morley and Scott were amazing

Morley and Scott were amazing. Professional and friendly. A great job done, super happy with the work done. Highly recommend for quality workmanship.

20 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Karen,
Thank you for your 5 Star Review. Its great to hear that Morley and Scott did an amazing job and that your very happy with the work they did. We will pass your feedback onto them.
Many Thanks
Emma

Rated 5 out of 5 stars

Alignment.

Michael Sutton was a pleasant competent worker. Worked well respecting belongings, fixtures and fittings.

16 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Lesley,

Thank you for your lovely feedback. That's great to hear that Michael was competent and respectful when completing the work at your property. We'll pass on your compliments to him.

Kind Regards,
Alice

Rated 5 out of 5 stars

Engineer was very patient and gave…

Engineer was very patient and gave attention to my concerns about the fitted strip lighting being damaged. He completed the job without any worries and even gave me a good tip on how to clean the metal splashback.

16 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Diana
Thank you very much for your 5 star review, its wonderful to hear that the fitter did a great job. We'll pass your compliments onto him.

Many Thanks
Emma

Rated 5 out of 5 stars

Chris was very good

Chris was very good, professional and didn't stop grafting from the moment he entered to the moment he left the job. He talked me through what he needed to do and cracked on. Very polite and very helpful. Cheers Chris

15 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Arran,

Thank you for your review, it's great to hear that Chris worked hard and was professional. We'll pass on your feedback to him.

Kind Regards,
Alice

Rated 1 out of 5 stars

Bought a new build property and had…

Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has tuned yellow where they have replaced the old work top and said we have damaged it

1 September 2025
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Samantha,
Thank you for your review, to enable us to look into this for you please would you email the following to reviews@symphony-group.co.uk.

The name of your house builder
The name of your development
Your plot number
Your full address
Your telephone number
Include an image of the worktop area.

Kind regards,
Russell

Rated 5 out of 5 stars

Chris ans Serge did a fantastic job…

Chris ans Serge did a fantastic job coming back to fix an issue from our new build home. Lovely lads and they were done in a couple of hours. You would also never knew they had been. Cleaned up after them selves ! Brilliant interaction

13 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Daniel,
Thank you for your 5 star review, its great to hear that Chris and Serge did a brilliant job. We'll pass your compliments onto them.

Kind Regards
Emma

Rated 5 out of 5 stars

Michael Sutton was very helpful and…

Michael Sutton was very helpful and efficient. Brilliant job. Thanks.

13 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Angela,
Thank you for your 5 star review, its great to hear that Michael did a brilliant job. We'll pass your feedback onto him.
Kind Regards
Emma

Rated 5 out of 5 stars

Ashley Wilson replaced a faulty kitchen…

Ashley Wilson replaced a faulty kitchen top, fantastic job done, first class cutting and joints, sink square, hob square as it should have been in the first place, very polite, friendly and professional.

10 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Mark,
That's brilliant to hear that Ashley did such a fantastic job in your kitchen. We'll pass on your feedback!
Kind Regards,
Alice

Rated 5 out of 5 stars

Mike Sutton was extremely professional

Mike Sutton was extremely professional, respectful and efficient. First rate tradesman!

7 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Shirley,
Thank you for your lovely feedback, we'll pass it on. That's great to hear that Mick was professional and efficient.
Kind Regards,
Alice

Rated 5 out of 5 stars

We had a symphony kitchen fitted into…

We had a symphony kitchen fitted into our new build home from Stonebridge, unfortunately there were areas of the kitchen that weren’t installed correctly and in plumb. During major remedials that Stonebridge carried out - symphony removed the kitchen and refitted. John Baker was the lead installer and he understood our concerns and worked hard (and late) to rectify them. I have to say out of all of the contractors that have been employed by Stonebridge, Symphony were the ones to keep us updated at all times.

13 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Elissa,
That's great to hear that John worked hard and rectified any outstanding issues. We'll pass on your feedback and give him your compliments.
Kind Regards,
Alice

Rated 5 out of 5 stars

Michael S was great!

Michael Sutton came to help with a couple of snagging problems in our house. Friendly, kind and got the job done quick. Even went above and beyond to help with something else I was unsure about. Would recommend

9 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Ei
Thank you for your 5 star review, its great to hear that you feel Michael went above and beyond to help you. We'll pass your compliments onto him.
Kind Regards
Emma

Rated 5 out of 5 stars

Great service

Great service, friendly and efficient

1 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Olivia
Thank you very much for your 5 star review, please would you email reviews@symphony-group.co.uk to let us know your House Builder, Development and Plot number and we will pass your compliments onto the technician.

Many Thanks
Emma

Rated 5 out of 5 stars

Michael Sutton was fab!!

Michael Sutton was great! He was knowledge and friendly, helping with issues in our kitchen. He was great with us when we asked lots of questions, and he helped fix an issue we didn’t know we had!

2 April 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Bobby,
Thank you for your 5 star review, its brilliant to hear that Michael has done a great job and was able to answer your questions. We'll pass on your compliments.
Kind regards,
Emma

Rated 5 out of 5 stars

Great work by Jon Pritchard…

Jon Pritchard attended our house today to look at and even up our worktop. He was very polite, clean and tidy and did a really professional job. So pleased with what he did. The worktop looks so much better now. Thank you so much 😊

30 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Jodie,
Thank you for your 5 star review, its great to hear that you're so pleased with the work that Jon did. We'll happily pass on your thanks to him.
Kind regards,
Emma

Rated 5 out of 5 stars

Symphony reacted quickly to my request…

Symphony reacted quickly to my request and posted the parts needed very quickly. I cannot fault the customer services department, very polite and professional.

26 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Stephen,
Thank you very much for the 5 star review, its brilliant to hear we were able to help you on this request, we'll pass your compliments onto the team.
Kind regards,
Russell

Rated 5 out of 5 stars

Absolutely outstanding aftercare…

Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during fitting), and he also assessed the units which had been fitted by the builder, and 3 additional which I had fitted. The units themselves are excellent and very hardy. Highly recommended.

25 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi William,
Thank you for your 5 star review, its brilliant to hear that Chris has done a great job. We'll pass on your compliments to him and the team.
Kind regards,
Russell

Rated 5 out of 5 stars

Superb Service

After 10 years the brackets holding the front onto our pan drawer became fatigued and the front fell off. Went on the symphony website and filled in a form, not really expecting that anything could be done. How wrong I was! within an hour a reply came by email saying replacement parts had been ordered and would be with me within 3-5 days WITHOUT CHARGE. Indeed they were and with 5 minutes to fit, the drawer is now as good as new. Thanks Symphony.

13 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Simon,
Thank you very much for your 5 star review, its brilliant to hear we were able to help you on this, we'll pass your compliments onto the team.
Kind regards
Russell

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look