What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more
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Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
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Michael from Symphony came out to rectify some issues with cupboard doors in our kitchen and hinges. He was very polite and friendly. Rectified the issues fast and to a high standard. We are very satisfied with the service.

Reply from Symphony Group
Michael was able to fix a problem with a cupboard that had been fitted slightly incorrectly. He provided a quick solution and high quality service.

Reply from Symphony Group
My experience of Symphony is that it is very much focused on having satisfied customers. John Baker did a great job today.

Reply from Symphony Group
Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help
10 out of 10 from Linda north Devon

Reply from Symphony Group
Chris Jones came over to resolve a few installation issues in our new build. Absolutely brilliant person, very calm, friendly and helpful. He carried out repair works quickly, cleanly and with care. He explained the fixes beforehand, showed us how the equipment works and waited for us to confirm how everything works. Top service.

Reply from Symphony Group
If I could give less than one star, I would.
We moved into a brand-new home with a Symphony kitchen already installed. This is our sixth new-build property, so we know what to expect from a new kitchen.
Unfortunately, our experience with Symphony has been nothing but disappointing. The oven doesn't work, the cooker hood doesn't work, and the dishwasher doesn't work. To make matters worse, the drawers are extremely stiff and do not have the smooth soft-close action they are supposed to.
For a brand-new kitchen in a brand-new home, this level of quality is completely unacceptable. We expected everything to be fully functional from day one, but instead we've been left with multiple faults and a kitchen that falls well below expectations.
Based on our experience, we would not recommend Symphony. We are already considering replacing the entire kitchen because our confidence in the product is so low.

Reply from Symphony Group
Michael was amazing, so helpful and thorough with everything. Thank you

Reply from Symphony Group
John Baker came to do some remedial works to my kitchen (new build property). Very experienced and top class service. Answered all my questions and dealt with everything accordingly.

Reply from Symphony Group
Chris and Tom were friendly and helpful. Sorted everything out and made it an easier to use space

Reply from Symphony Group
Contacted Symphony due to a fault with a kitchen drawer. Chris Jones (fitter) rang in advance with expected arrival time and was punctual, courteous and professional. As well as replacing the faulty unit, he checked and adjusted a couple of others. Chris had visited our property a year or so ago and had demonstrated his friendly manner and conscientious work standards at that time too.
A real credit to the company.

Reply from Symphony Group
I had an issue with my fridge door for close to 5 years, multiple contractors were sent by the developer to fix it and the issue still persisted. Called up Symphony, they sent Dan through and he fixed it in less than 20 minutes, excellent customer service and expertise from both Dan and Symphony, thank you so much!

Reply from Symphony Group
I am extremely disappointed with the quality of these kitchen doors. After only a short period of normal use, they have all blown out and started to fail. The finish and construction are clearly not durable enough, and I expected much better for the price.
The doors have deteriorated far sooner than they should have, which has left my kitchen looking worn and in need of replacement. I would not recommend these kitchen doors to anyone looking for a product that will last. Very poor quality and a complete waste of money.

Reply from Symphony Group
Kurt was very professional & friendly. He completed the job in a timely manner & nothing was too much trouble. He is an asset to your company

Reply from Symphony Group
Chris completed all assigned work to a high standard, was polite and friendly and went above and beyond.

Reply from Symphony Group
Absolutely awful. Just over a year old in our new build property and the doors are already chipped . We are a mature couple who look after their property.
The doors are so Matt and cheap they show up every single water mark .
Imo Keigar homes should find a new supplier!

Reply from Symphony Group
Chris Jones was friendly, on point and professional. You couldn't really ask for anything else. A credit to Symphony.

Reply from Symphony Group
Sadly bought and moved into a Barratt flat which comes with this el cheapo kitchen. MFI would be amazing quality compared to this rubbish. Poor installation of warped cupboard doors screw holes left gaping, and me left with this rubbish! Avoid avoiding both Barratt and this alleged kitchen oh and the sink and tap wobble massively when you try to use them!

Reply from Symphony Group
John Baker called in this afternoon from Symphony Kitchens.
All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple of sliding drawers, and ended up correcting so much more than that.
John was courteous, professional, laid down a protective cover and cleaned as he went along. He didn't leave until he was satisfied that everything was right, level and correct.
We'd just like to give John a big thank you for going above and beyond, and going the extra mile where most others wouldn't...!!

Reply from Symphony Group
John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down while working. He is an asset to symphony kitchens :) very impressed.

Reply from Symphony Group
After our initial contact with Symphony regarding issues with our kitchen cabinetry. Response received was very helpful and positive from Vickie.
The outcome being, all our concerns were resolved.
Fitters did a brilliant job and we are happy with the results.

Reply from Symphony Group
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