Symphony Group Reviews 

2,253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for their exceptional professionalism, friendly demeanor, and efficiency in resolving issues. Many highlight the outstanding service and customer care, noting that employees often go above and beyond to ensure satisfaction. People appreciate the attention to detail, with work completed to a high standard, leaving areas tidy and providing excellent aftercare. However, some customers also noted concerns regarding product quality, describing materials as cheap or of poor quality. Specific issues mentioned include doors and panels deteriorating, peeling, bubbling, or chipping over time, impacting the overall appearance and durability of the kitchen.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing delight and satisfaction with the... See more

Product

Reviewers mention ambiguous feedback about product quality, with some customers expressing delight with their... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the high standard of fitting,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more

Company replied

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

We are absolutely delighted with our new kitchen and couldn't be happier with the service we received. A big thank you to Kevin Hartley for expertly project managing the installation and ensuring... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,253)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael from Symphony came out to…

Michael from Symphony came out to rectify some issues with cupboard doors in our kitchen and hinges. He was very polite and friendly. Rectified the issues fast and to a high standard. We are very satisfied with the service.

15 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Lewis,

Thank you for the 5 star review! That's great to hear that Michael was so polite and friendly when completing the works in your kitchen. We'll pass on your lovely feedback to him.

Kind Regards,
Alice

Rated 5 out of 5 stars

Michael was able to fix a problem with…

Michael was able to fix a problem with a cupboard that had been fitted slightly incorrectly. He provided a quick solution and high quality service.

9 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Justin,

Thank you for the 5 star review, its brilliant to hear that we did a great job in your property. To enable us to pass on your compliments to the correct technician please could you please email the following details to reviews@symphony-group.co.uk?

- Your name and address
- Plot number and site name
- Name of builder

Kind regards
Russell

Rated 5 out of 5 stars

Great work

My experience of Symphony is that it is very much focused on having satisfied customers. John Baker did a great job today.

10 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Elaine,

Thank you for your 5 star review, its brilliant to hear that John did a great job. We'll pass on your compliments onto him.

Kind Regards
Russell

Rated 5 out of 5 stars

Kurt helped us with a problem with our…

Kurt helped us with a problem with our kitchen unit, he was very professional excellent customer service and an all round nice chap I really appreciate his help
10 out of 10 from Linda north Devon

9 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Linda

Thankyou for the 5 Star Review! Its great to hear that you were happy with Kurt. We'll pass your kind comments onto him.

Kind regards
Russell

Rated 5 out of 5 stars

Brilliant work by Chris Jones

Chris Jones came over to resolve a few installation issues in our new build. Absolutely brilliant person, very calm, friendly and helpful. He carried out repair works quickly, cleanly and with care. He explained the fixes beforehand, showed us how the equipment works and waited for us to confirm how everything works. Top service.

9 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good Afternoon,

Thank you for the 5 star review. That's great to hear that Chris did such a lovely job in your property. So that we can check which job this relates to, could you please send the following details to reviews@symphony-group.co.uk?

- Your name and full address
- Plot number and site name
- Name of builder

Many Thanks,
Emma

Rated 1 out of 5 stars

Worst Kitchen ever

If I could give less than one star, I would.
We moved into a brand-new home with a Symphony kitchen already installed. This is our sixth new-build property, so we know what to expect from a new kitchen.
Unfortunately, our experience with Symphony has been nothing but disappointing. The oven doesn't work, the cooker hood doesn't work, and the dishwasher doesn't work. To make matters worse, the drawers are extremely stiff and do not have the smooth soft-close action they are supposed to.
For a brand-new kitchen in a brand-new home, this level of quality is completely unacceptable. We expected everything to be fully functional from day one, but instead we've been left with multiple faults and a kitchen that falls well below expectations.
Based on our experience, we would not recommend Symphony. We are already considering replacing the entire kitchen because our confidence in the product is so low.

30 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Preet,

Thank you for your review, we're concerned you've experienced issues, to enable us to look into this for you please would you email the following to reviews@symphony-group.co.uk.

Name of house builder
Development name
Plot number
Your full address
Your telephone number

Kind regards
Russell

Rated 5 out of 5 stars

Michael was amazing

Michael was amazing, so helpful and thorough with everything. Thank you

8 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Richard,

Thank you for the lovely review! So that we can pass on your compliments to the right Michael, could you please send an email to reviews@symphony-group.co.uk with the following details:

- Name of builder
- Development name and plot number
- Full address

Kind Regards,
Alice

Rated 5 out of 5 stars

Great quality service

John Baker came to do some remedial works to my kitchen (new build property). Very experienced and top class service. Answered all my questions and dealt with everything accordingly.

6 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good Afternoon,

Thank you for the 5 star review. That's great to hear that you're happy with the service John provided. So that we can check which job this relates to, could you please send the following details to reviews@symphony-group.co.uk?

- Your name and full address
- Plot number and site name
- Name of builder

Many Thanks,
Emma

Rated 5 out of 5 stars

Friendly staff

Chris and Tom were friendly and helpful. Sorted everything out and made it an easier to use space

30 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Hannah,

Thank you for the lovely review. That's great to hear that Chris and Tom were so friendly and helpful. We'll pass on your compliments to them.

Kind Regards,
Alice

Rated 5 out of 5 stars

Excellent, courteous service

Contacted Symphony due to a fault with a kitchen drawer. Chris Jones (fitter) rang in advance with expected arrival time and was punctual, courteous and professional. As well as replacing the faulty unit, he checked and adjusted a couple of others. Chris had visited our property a year or so ago and had demonstrated his friendly manner and conscientious work standards at that time too.
A real credit to the company.

1 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good morning,

Thank you for the 5 star review. That's lovely to hear that Chris did such a professional job in your property and that he is a credit to the company. So that we can check which job this relates to, could you please send the following details to reviews@symphony-group.co.uk?

- Your name and full address
- Plot number and site name
- Name of builder

Kind Regards,
Alice

Rated 5 out of 5 stars

Dan is great

I had an issue with my fridge door for close to 5 years, multiple contractors were sent by the developer to fix it and the issue still persisted. Called up Symphony, they sent Dan through and he fixed it in less than 20 minutes, excellent customer service and expertise from both Dan and Symphony, thank you so much!

2 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Andrew,

Thank you for the lovely review! It's great to hear that Dan did such an excellent job. So that we can pass on your compliments, could you please send an email to reviews@symphony-group.co.uk with the below information:

- Name of house builder
- Plot number and name of development
- Full address

Kind Regards,
Alice

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the quality of these kitchen doors. After only a short period of normal use, they have all blown out and started to fail. The finish and construction are clearly not durable enough, and I expected much better for the price.

The doors have deteriorated far sooner than they should have, which has left my kitchen looking worn and in need of replacement. I would not recommend these kitchen doors to anyone looking for a product that will last. Very poor quality and a complete waste of money.

1 July 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Will,

Thank you for your review today, we are concerned to hear that you have experienced issues with your kitchen and we'd like to look into this. Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder/ retailer.
The name of your development and plot number if applicable
Your full address
Your contact telephone number
Any images of the door frontals.

Kind Regards,
Russell

Rated 5 out of 5 stars

Kurt was very professional & friendly

Kurt was very professional & friendly. He completed the job in a timely manner & nothing was too much trouble. He is an asset to your company

30 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good morning,

Thank you for the lovely review! To allow us to pass on your compliments to the correct fitter, could you please send the below details to reviews@symphony-group.co.uk ?

- Your name and full address
- Builder name
- Site name and plot number

Kind Regards,
Alice

Rated 5 out of 5 stars

Chris Jones completed all assigned work to a…

Chris completed all assigned work to a high standard, was polite and friendly and went above and beyond.

26 May 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Malcolm,

Thank you for the 5 star review! That's great to hear that Chris did such a lovely job in your property. We'll pass on your compliments to him.

Kind Regards,
Alice

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Just over a year old in our new build property and the doors are already chipped . We are a mature couple who look after their property.
The doors are so Matt and cheap they show up every single water mark .
Imo Keigar homes should find a new supplier!

26 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Anon,

Thank you for your review, we are concerned to hear that you've experienced issues with your kitchen and we'd like to look into this for you.
Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder
The name of your development
Your plot number
Your full address
Your contact telephone number
Any images of the frontals.

Kind Regards,
Russell

Rated 5 out of 5 stars

Above expectations!

Chris Jones was friendly, on point and professional. You couldn't really ask for anything else. A credit to Symphony.

22 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Christopher,

Thank you for the 5 star review. Its lovely to hear that your happy with the work Chris did. We'll pass on your compliments to him.

Kind Regards,
Emma

Rated 1 out of 5 stars

Avoid

Sadly bought and moved into a Barratt flat which comes with this el cheapo kitchen. MFI would be amazing quality compared to this rubbish. Poor installation of warped cupboard doors screw holes left gaping, and me left with this rubbish! Avoid avoiding both Barratt and this alleged kitchen oh and the sink and tap wobble massively when you try to use them!

24 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Helen

Thank you for your review, we're concerned to hear that you've experienced issues with your kitchen and we'd like to look into this for you.
Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder
The name of your development
Your plot number
Your full address
Any images of the furniture.

Kind Regards,
Russell

Rated 5 out of 5 stars

John Baker called in this afternoon…

John Baker called in this afternoon from Symphony Kitchens.

All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple of sliding drawers, and ended up correcting so much more than that.
John was courteous, professional, laid down a protective cover and cleaned as he went along. He didn't leave until he was satisfied that everything was right, level and correct.

We'd just like to give John a big thank you for going above and beyond, and going the extra mile where most others wouldn't...!!

23 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Johnny,

Thank you for the lovely review. It's great to hear what a brilliant job John did in your kitchen and that he went above and beyond when completing the works. We'll pass on your feedback to him.

Kind Regards,
Alice

Rated 5 out of 5 stars

John Baker -asset to symphony kitchens

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down while working. He is an asset to symphony kitchens :) very impressed.

23 June 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Suzanne,

Thank you for your 5 star review! That's lovely to hear that John did such a professional job and that he is an asset to Symphony. We'll pass on your compliments to him.

Kind Regards,
Alice

Rated 5 out of 5 stars

Excellent customer service.

After our initial contact with Symphony regarding issues with our kitchen cabinetry. Response received was very helpful and positive from Vickie.
The outcome being, all our concerns were resolved.
Fitters did a brilliant job and we are happy with the results.

19 May 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Jane,

Thank you for your lovely review. That's great to hear that you are happy with the work the fitters completed and we'll pass on your compliments to Vickie.

Kind Regards,
Alice

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