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Sykes Holiday Cottages Reviews 

188,390
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful locations, stunning scenic views, and exceptionally comfortable accommodations that truly make their holidays special and memorable. Many visitors also mention that the booking process is extremely simple, efficient, and always accompanied by clear and timely communication. Some reviewers were not happy with the lack of customer support and assistance provided after completing their initial reservation. Other consumers noted occasional maintenance problems, missing equipment, or minor cleanliness oversights inside some of the properties. Despite these specific drawbacks, most people still appreciate the overall value and charm of their stay.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently describing their accommodations as being... See more

Booking process

Customers had ambiguous experiences with the booking process, reflecting a wide range of differing opinions.... See more

Facilities

Clients share ambiguous opinions on facilities, as experiences vary significantly between stays. Many... See more

Quality

Reviewers mention positive feedback about quality, noting that the accommodation was spotless and well... See more

Holidays

Consumers find holidays to be a hit or miss experience with wildly varying outcomes. While many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stayed two nights in 6Kirkstyle Biggar Lovely accommodation However a couple of minor points of observation Pubic hairs on bathroom shelves Dust in lounge, smell of pets , Dish washer tablet... See more

Company replied

Rated 4 out of 5 stars

A quirky layout with kitchens both upstairs and down. Crockery and cutlery needed washing again before it could be used on the first evening. No dishwasher but three washing machines, and three f... See more

Company replied

Rated 5 out of 5 stars

A large rambling house which we had fun finding our way around but an ideal one for the family party of 12 over 3 generations. Spotlessly clean on arrival, just a shame we had forgotten to check on t... See more

Company replied

Rated 5 out of 5 stars

Good but too many emails which is annoying from sykes. Lapwing is amazing 2nd visit very clean well equipped,friendly owners looking forward to going back, only fault area around pod not suitable to h... See more

Company replied


Company details

  1. Cottage
  2. Cottage Rental
  3. Self-Catering Accommodation

About Sykes Holiday Cottages

Written by the company

We're a holiday cottage rental agency with over 30 years of experience. We represent 22,500 holiday homes available across the UK and Ireland.

Our range includes cottages with hot tubs, sea view apartments, log cabins, luxury retreats, over 12,000 pet-friendly properties and much more.

You can always be safe in the knowledge that every one of our holiday homes is up to our exacting quality standards. At Sykes Holiday cottages, we help travellers make memories and experiences, and make staycationing simple for guests with quality accommodation and 'on holiday' customer service.

Our award-winning team, being recognised for our expertise with over 30 years of experience in UK holiday letting, ensures you’ll have round-the-clock support, whenever you need it, helping you find your dream getaway.

See all holiday homes

Search over 12,000 pet-friendly holidays

Search over 3,000 hot tub breaks

Search over 1,900 log cabin stays

Search over 1,300 luxury holiday homes

Looking for a last-minute break? With discounts on 1000s of holidays, with some even offering same day check-in, you could be relaxing on your getaway sooner than you think!

See all late deals


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188K reviews

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4.3

All reviews

(188,390)

8,304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 lock view, gargrave

Excellent cottage overlooking the Leeds Liverpool Canal. A very comfortable, well equipped cottage with spacious rooms and extra facilities including sauna and hot tub. Well located for visiting numerous villages and attractions. The owners lived nearby and were very responsive to and speedily adressed any enquiry we had. Highly recommended.

31 July 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi there, thanks so much for leaving us a review! We're so pleased you enjoyed the cottage along with the sauna and hot tub, and that the owners were on hand when you needed them.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 2 out of 5 stars

No contact!

We went on holiday last week and had issues, we contacted owner and Sykes but have continued to be ignored by Sykes and I’m unable to contact owner again now. The caravan was messy and falling apart, we also had no hot water for days. I’ve complained to them but hear nothing back. My first and last time I will use them. Stay clear!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Property with very helpfull and…

Lovely Property with very helpfull and attentive owners. couldnt recommend highly enough

12 August 2026
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Reply from Sykes Holiday Cottages

Hi there, thanks so much for leaving us a review. We're so pleased you found the property lovely and the owners helpful and attentive. We hope we can welcome you back soon!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Fabulous home from home

Fabulous home from home. We really appreciated the little touches like a fresh cake and slow gin , delish !
The hot tub was used every day and it it was such a quiet restful location.
Can’t wait to go again !

12 August 2026
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Reply from Sykes Holiday Cottages

Hi Sonia, thanks so much for leaving us a review! We're so pleased you found the property a home from home and enjoyed the extra touches. We can't wait to welcome you back!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Great house

Great house. Helpful Sykes staff.

19 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Laura, thanks so much for leaving a review. We're so glad you enjoyed the house! Thank you for your wonderful feedback.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 4 out of 5 stars

Very nice cottage with everything we…

Very nice cottage with everything we needed . Well done !!!

19 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hello there, thanks so much for leaving us a review. We're so happy to hear you enjoyed your stay at the cottage and found everything you needed. We hope we can welcome you back again soon!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Great place to stay

Great place to stay. House was lovely very spacious in lovely surroundings.
Easy to book kept informed all the way.

19 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Brian, thanks so much for leaving a review! We're so pleased you enjoyed your stay, and that the booking process was easy. We hope we can welcome you back for another holiday with us soon!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Nice little cottage

Nice little cottage. Good location, Nice and remote with good views. Comfortable beds , very good showers. Excellent kitchen . Wifi OK and no issues. Bookings straightforward and good value

19 August 2026
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Reply from Sykes Holiday Cottages

Hi Michael, thanks so much for leaving us a review. We are so pleased you enjoyed the lovely cottage, and its location and views. We're also glad the booking process was straightforward and good value!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Had a lovely holiday

Had a lovely holiday. Cottage as described. Very happy. Received

24 July 2026
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Reply from Sykes Holiday Cottages

Hi Marilyn, thanks so much for leaving us a review. We're so glad you had a lovely holiday and found the cottage to be as described. Thank you for your kind words!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

It was a very easy booking process

It was a very easy booking process. Good reminders about the balance being due. Excellent emails confirming payments and explaining how to get to the property and how to access it and who to contact if necessary. The property matched the description and it was well cleaned before we arrived. Good information pack in the property from Sykes. The Barn at Longframlington is a luxury property and in an excellent location for visiting the area.

19 August 2026
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Reply from Sykes Holiday Cottages

Hi there, thanks so much for leaving us a review. We are so pleased to hear you found the booking process easy, and its wonderful to hear that The Barn matched its description. We're delighted you enjoyed your luxury stay and its excellent location, and hope we can welcome you back for another holiday with us soon.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 1 out of 5 stars

The caravan was disgusting been back 13…

The caravan was disgusting been back 13 days tried phoning 6times no sign of my deposit

12 August 2026
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Reply from Sykes Holiday Cottages

Thank you for your review.
We're sorry to hear that you were disappointed with the condition of the caravan and that you have been unable to obtain an update regarding your deposit.

As we are unable to identify your booking from your review, we would encourage you to contact our team with your booking reference so that we can investigate the deposit status and provide further information. We can also review any concerns you have regarding the cleanliness and condition of the property during your stay.

We appreciate your frustration and would welcome the opportunity to look into this matter further for you.

Kind Regards
James
Sykes Cottages

Rated 5 out of 5 stars

Beautifully appointed and very comfortable cottage in tranquil location.

Our cottage was as seen in the photos. Well equipped and very, very comfortable. Lovely calming decor and very well appointed bathrooms. Beautiful location with helpful owners who were not intrusive during our stay.
It wasn't obvious when booking when we needed to request a change to the bed configuration and the cottage had steep steps up to the front door as well as a steep staircase inside to one of the bedrooms which may prove a challenge for anyone with mobility issues-this is not mentioned in the cottage information.

5 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi there, thanks so much for leaving us a review. We're so pleased to hear you found the cottage comfortable, well-equipped, and enjoyed the beautiful location. We appreciate your feedback regarding the bed configuration and the steps, and we will review our cottage information to ensure better clarity for future guests.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Another excellent holiday in a clean…

Another excellent holiday in a clean comfortable cottage. Continually rebook with Sykes because the accommodation is always to a high standard.

19 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Heather, thanks so much for leaving us a review. We're so pleased you had another excellent holiday! Thank you for continually rebooking with us and for your kind words about our high standards!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 4 out of 5 stars

Lovely quiet stay… very scenic

Good communication throughout booking to holiday
Holiday park was lovely, staff friendly
Caravan was very clean, not enough towels on arrival but soon rectified
Showers didn’t stay up … but other than that a good time thanks

10 August 2026
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Reply from Sykes Holiday Cottages

Hi Mrs Wallace, thanks so much for leaving us a review. We're delighted to hear you enjoyed your holiday park stay and found the staff friendly. We appreciate your feedback regarding the towels and shower, and we're glad these issues were quickly addressed.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

I have booked holiday homes with Sykes…

I have booked holiday homes with Sykes cottages for several years and have never been disappointed.with the properties that we have stayed in. I have even recommended the company to my family and friends.

7 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Sue, thanks so much for leaving us a review. We're so pleased to hear you have consistently enjoyed our properties over the years and that you've recommended us to your family and friends. Thank you for your kind feedback!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Descriptions of the cottages are 100%…

Descriptions of the cottages are 100% right
Prices are very reasonable
Never a disapointment!!

19 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Fred, thanks so much for leaving us a review. We're so pleased to hear that our cottage descriptions are accurate and that you find our prices reasonable. We always strive to provide a consistently positive experience!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

Excellent holiday with fantastic…

Excellent holiday with fantastic communication
There were no issues through the booking or staying at the property
We were kept in touch and thoroughly enjoyed our stay
Will definitely use the company again

12 August 2026
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hi Mathew, thanks so much for leaving us a review. We are so pleased you had an excellent holiday and found our communication fantastic! It's wonderful to hear there were no issues and that you thoroughly enjoyed your stay. We look forward to welcoming you back again.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 4 out of 5 stars

We had a great time at Sea Haven and…

We had a great time at Sea Haven and the house and garden were lovely. Only drawback was the fridge freezer not working which was sorted within 2days thankfully. Also a shower in one of the bathrooms was also broken but luckily the other shower was fine. The proximity to the wonderful beach was great.

11 August 2026
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Reply from Sykes Holiday Cottages

Hi Robin, thanks so much for leaving us a review. We're so pleased to hear you had a great time at Sea Haven and enjoyed the lovely house and garden. We sincerely apologize for the issues with the fridge freezer and we're glad this was was sorted while you were there.

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

Rated 5 out of 5 stars

shepherd hut …

we thoroughly enjoyed our stay at pengelly farm shepherd huts everything you need is there all yoiu need is your food ad clothes we will be going back thanks again

16 August 2026
Unprompted review
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Reply from Sykes Holiday Cottages

Hi David, thanks so much for leaving us a review. We're so happy to hear you thoroughly enjoyed your stay at our shepherd hut and found everything you needed. We look forward to welcoming you back!

Kind regards,
Rachael.
Customer Care & Resolution Team
Sykes Holiday Cottages

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