Stayed two nights in 6Kirkstyle Biggar Lovely accommodation However a couple of minor points of observation Pubic hairs on bathroom shelves Dust in lounge, smell of pets , Dish washer tablet... See more
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A quirky layout with kitchens both upstairs and down. Crockery and cutlery needed washing again before it could be used on the first evening. No dishwasher but three washing machines, and three f... See more
Company replied
A large rambling house which we had fun finding our way around but an ideal one for the family party of 12 over 3 generations. Spotlessly clean on arrival, just a shame we had forgotten to check on t... See more
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Good but too many emails which is annoying from sykes. Lapwing is amazing 2nd visit very clean well equipped,friendly owners looking forward to going back, only fault area around pod not suitable to h... See more
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Company details
About Sykes Holiday Cottages
Written by the company
We're a holiday cottage rental agency with over 30 years of experience. We represent 22,500 holiday homes available across the UK and Ireland.
Our range includes cottages with hot tubs, sea view apartments, log cabins, luxury retreats, over 12,000 pet-friendly properties and much more.
You can always be safe in the knowledge that every one of our holiday homes is up to our exacting quality standards. At Sykes Holiday cottages, we help travellers make memories and experiences, and make staycationing simple for guests with quality accommodation and 'on holiday' customer service.
Our award-winning team, being recognised for our expertise with over 30 years of experience in UK holiday letting, ensures you’ll have round-the-clock support, whenever you need it, helping you find your dream getaway.
See all holiday homes
Search over 12,000 pet-friendly holidays
Search over 3,000 hot tub breaks
Search over 1,900 log cabin stays
Search over 1,300 luxury holiday homes
Looking for a last-minute break? With discounts on 1000s of holidays, with some even offering same day check-in, you could be relaxing on your getaway sooner than you think!
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Contact info
United Kingdom
- www.sykescottages.co.uk
4.3
Excellent
188K reviews
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Always delivers good honest…
Always delivers good honest information and never disappoints.
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We are so pleased to hear that you consistently receive good, honest information from us. Thank you for your wonderful feedback; we truly appreciate it!
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Lost £50 they promised
Hi Ian . Booking com stated today 18/08 that you have never given them £50. So someone is sadly lying.... Sad to say I booked a cottage through booking com that was run by Sykes , property was very poor and we left early as it was so bad. We advised Sykes as to the poor standard and they said they would give a good will gesture of £50 which they have sent to boking com and now they have kept the money and Sykes keep saying to contact them, have you ever tried to phone them, Sad to say after lots of phone calling to Sykes no one has a clue were they sent the money only that they sent it on the 6th July and it could take 30 days to clear. Really. To be honest you really need to follow up on reviews and helping customers with issues out of their control.very poor.
6 July 2026
Unprompted review
Reply from Sykes Holiday Cottages
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the condition of the property and the outcome of your complaint.
As your booking was made through Booking.com, any goodwill gestures, refunds or compensation payments must be processed via Booking.com, as we are not provided with guests' bank details and are unable to make payments directly.
I can confirm that the £50 goodwill gesture was processed by Sykes and sent to Booking.com. We understand your frustration that you have not yet received the funds and appreciate that this has added to your dissatisfaction with the situation.
To help progress matters, we have chased Booking.com on your behalf and requested that they ensure the payment is passed on to you as soon as possible. As the payment is now with Booking.com, they are best placed to provide an update on when the funds will reach your account.
We are sorry that your experience did not meet expectations and appreciate you bringing your concerns to our attention.
Kind regards,
Ian
Morgan House was a very comfortable…
Morgan House was a very comfortable space, with a large garden for both of the dogs. It was in a quiet location, where we were able to enjoy a lovely family holiday. It was easy to get to Wells,Lyme Regis and Glastonbury for some family days out. I would recommend this house to other families, we had a great time.
12 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We are so pleased you found Morgan House a comfortable space with a large garden for your dogs. It's wonderful to hear you enjoyed a lovely family holiday in a quiet location and found it easy to visit Wells, Lyme Regis, and Glastonbury.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
A very well equipped cottage with…
A very well equipped cottage with lovely views and very welcoming hosts. Close to many beaches and wonderful walks and places of interest and a good base for the famous ‘Ratty’ steam railway.
1 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're so pleased you enjoyed the well-equipped cottage, lovely views, and welcoming hosts. It's wonderful that you appreciated the proximity to beaches, walks, and the famous 'Ratty' steam railway.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
I recommend this website
I recommend this website. Fantastic choice of properties to suit your needs and budget. I have used them for several years and they have delivered every time.Easy to navigate website and if necessary you can speak with them on the phone to pre book a property in advance of the dates given.
28 May 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're so pleased to hear you recommend our website and appreciate the fantastic choice of properties. It's wonderful that you find our site easy to navigate and have consistently had positive experiences with us over several years.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Had quite a poor signal experience at…
Had quite a poor signal experience at one of their cottages. Left a negative review to warn other customers that they haven't published.
20 July 2026
Unprompted review
Reply from Sykes Holiday Cottages
Hello,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your stay and that the mobile signal at the property did not meet your expectations.
As no booking details have been provided, I am unable to investigate the circumstances of your stay or review any feedback that may have been submitted following your holiday.
With regard to mobile phone reception, signal strength can vary significantly depending on both the network provider being used and the location of the property. Coverage can be particularly variable in rural and remote areas, and this may affect guests differently depending on their provider.
Regarding your review, Sykes does not selectively publish reviews based on whether they are positive or negative however, they do need to meet our terms and conditions. If you believe a review you submitted has not been published, we would encourage you to contact our Customer Support team with your booking details so that the matter can be investigated further.
We appreciate you taking the time to share your concerns.
Kind regards,
Ian
Sykes Holiday Cottages
Provide your feedback on BizChat
Nice big house with plenty of room for…
Nice big house with plenty of room for all of us, bedding was excellent , towels were excellent bottle of wine was nice thought, everything in the house working well but I do not think it was as clean as is should have been.
12 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're glad to hear you enjoyed the spaciousness of the house, the comfortable bedding and towels, and appreciated the welcome wine. We sincerely apologize that the cleanliness did not meet your expectations. We will address this with our cleaning team to ensure improvements are made.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Easy to book
Easy to book, helpful staff if you have any questions. Lovely cottages have stayed in a few over the years. Will be booking again for next year. Location was amazing not far to the beach. Accomodation has all the facilities you could want for a comfortable stay.
24 July 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We are so pleased to hear you found booking easy and our staff helpful. It's wonderful that you've enjoyed our lovely cottages over the years and plan to book again. We're delighted you loved the amazing location near the beach and found the accommodation well-equipped for a comfortable stay.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
I am really impressed with Sykes…
I am really impressed with Sykes Cottages. Booking is straight forward, payment is straight forward andcommunication is great.
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're so pleased to hear that you found the booking and payment process straightforward and our communication great. Thank you for your kind words!
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Had a brilliant holiday with all the…
Had a brilliant holiday with all the family in one house.
It was that good, the family want to do again next year
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're absolutely delighted to hear you had such a brilliant holiday with your family and that everyone is keen to do it again next year! We look forward to welcoming you all back.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're delighted to hear that you found the property clean and enjoyed its great location. It's wonderful to know that it provided everything you needed for a pleasant stay. We appreciate your feedback and hope to welcome you back for another holiday in the future.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
There were no problems.
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We are pleased to hear that everything went smoothly for you. Thank you for sharing your positive experience with us.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Ask you to pay early, then charge you again automatically.
So far, my service from Sykes Holiday Cottages has been appalling.
They prompted me to pay the remaining balance on my holiday early, which I did. Despite this, they then continued to take the automated payment again on the original due date, resulting in me paying £200+ that I didn't owe and shouldn't have had to pay.
I contacted them immediately through their recommended business WhatsApp chat, explained exactly what had happened, and received no reply for 27 hours. When they eventually responded, I was told they'd pass it to their accounts department to investigate whether there was an issue, despite my account on their own website clearly showing I was £200+ in credit and me providing screenshots to prove it.
I also asked when I could expect an answer and how this had been allowed to happen in the first place, but was met with more radio silence.
So I'm now in the position of having a holiday booked that I've overpaid for by more than £200, and they seem unable to resolve what should be a very simple issue in any reasonable amount of time.
I'm strongly considering cancelling the whole holiday and booking through a more reputable provider like Airbnb instead.
12 August 2026
Unprompted review
Reply from Sykes Holiday Cottages
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear of your dissatisfaction regarding the payment taken from your account and the communication that followed.
We understand how concerning it must have been to see a second payment taken after you had chosen to pay your balance early. The payment due date is provided at the time of booking, and guests are welcome to make payment before this date. However, as your booking was made through HomeToGo, early payments made directly to Sykes are not always immediately reflected on the original booking platform. This can result in HomeToGo continuing to show the balance as outstanding and the scheduled payment being collected by them on the original due date.
To clarify, Sykes did not take the additional payment. The payment was collected by HomeToGo and subsequently passed to Sykes, which is why the funds appeared against your booking and created a credit balance.
I can confirm that the additional payment was received and credited to your booking, and we appreciate your frustration at having to contact us to resolve the matter.
We are also sorry to hear that you experienced delays in receiving a response via WhatsApp. While response times can occasionally be longer during busy periods, we appreciate that you were seeking reassurance and a prompt resolution regarding your overpayment.
Where a credit balance remains on a booking, our Accounts team will review the matter and arrange for any applicable refund to be processed. We apologise for the inconvenience and concern this situation has caused.
Kind regards,
Ian
Sykes Holiday Cottages
Excellent
House was exactly as described. Directions and instruction were clear and precise. Location was excellent.Booking and payment process all easy
8 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're so pleased to hear that the house met your expectations and that our directions and instructions were clear. It's wonderful that you found the location excellent and the booking process easy!
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Lovely van
We really enjoyed our time in the caravan although I do think it needs freshening up a little there are stains on the floor and on the settee we did mention that the bathroom door needed looking at as it didn’t close properly, but the scenery is to die for as his Bamburgh castle holy Island Alnwick and all the other places around I think we will most certainly be back we were impressed with the welcome gifts. It was a lovely touch. The fact that we had a full size fridge freezer. Too was fantastic We did say that maybe it would benefit the van with a small air fryer as when it is hot it gets warm in the van and we didn’t really want to heat it up even more by putting the oven on x
31 July 2026
Reply from Sykes Holiday Cottages
Hi
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you enjoyed your time with us and appreciated the stunning scenery and local attractions.
We're delighted that the welcome gifts and the full-size fridge freezer were a hit! We truly value your feedback regarding the caravan's condition, particularly the stains and the bathroom door, and we'll certainly look into these points. Your suggestion about an air fryer is also very helpful, especially for warmer weather.
We're so pleased you're considering a return visit!
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
GREAT SPACE AND GOOD LOCATION FOR…
GREAT SPACE AND GOOD LOCATION FOR WALKING. Dishwasher needs attention. Overall great break.
31 July 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're happy to hear you enjoyed our space and location! We appreciate you bringing the dishwasher to our attention; we will address it promptly.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We're so happy you enjoyed our lovely cottage and its excellent facilities! We appreciate your kind words.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Paddocks is in a nice venue
Paddocks is in a nice venue, in a good location and well appointed. We found the number of flies very annoying. Twin beds mattresses were rather thin. Otherwise a good convenient holiday home.
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We appreciate your feedback regarding your stay. We're glad you enjoyed the location and amenities. We're sorry to hear about the issues with flies and the mattresses, and we will certainly look into these concerns.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
Worried my booking has been cancelled!
I've used Sykes for around 8 years.
I like the app experience of paying off your holiday etc.
It used to be that you could contact someone by email if you had issues. You can't do that anymore. You have to send a message via What's App but it's a bit hit and miss as to when and if anyone gets back to you.
We had an issue a few years ago when we were left sitting in a power cut on arrival day during Easter Weekend with no emergency lighting, it was freezing cold and the owners were not helping us at all (they clearly lived fairly close by as they said they were also dealing with the power cut). They however were not paying guests with two young children. This resulted in a review which was then not published for this property.......
I've noticed that my current booking for summer 2027 is sitting in the 'cancelled' tab however I've booked it and have paid almost £500 deposit.... This is worrying and I'm still waiting for someone to get back to me on 'Whars App' as I've got no other way of getting in touch anymore.
Thinking of changing how we book our holidays for 2028.
15 August 2026
Unprompted review
Sykes
Information and details of booking, payment etc via e- mail is very good but telephone communication for general queries, the need to speak to a human eg something you need clarifying about a recent troubling review or info about your chosen property not covered in the published text is poor as telephone numbers for the company are hard to find and often leave you waiting for hours before answering the phone or just cut off.
Once through the call handlers are helpful and try and answer queries or find out.
Once booked an answered e-mail trail would be useful to log any communication between company and customer.
I have already written a review about the actual property used and it is on your website.
5 August 2026
Reply from Sykes Holiday Cottages
Hi,
Thank you for your review!
We appreciate you taking the time to share your feedback regarding our communication channels. We are glad to hear that our email correspondence for booking and payment details was helpful. We understand your frustration with the difficulties you experienced reaching us by phone for general inquiries and the wait times you encountered. We also acknowledge your suggestion about an email trail for communication logs. Your insights are valuable as we continuously work to improve our services and ensure a smoother experience for all our customers.
Kind regards,
Shoaib
Customer Care & Resolution Team
Sykes Holiday Cottages
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