Sygic Reviews 

735
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Many found the app unreliable, frequently freezing, and struggling with accurate rerouting or providing correct turns. Customers who purchased "lifetime" licenses often reported features stopped working or moved behind new paywalls, also facing difficulties restoring purchases after changing devices. The navigation frequently directed users onto unsuitable or complicated roads, failing to account for vehicle specifications. However, some customers expressed satisfaction with the GPS, appreciating its clear information, good graphics, and effective lane guidance. A few also found the interface appealing and preferred the app over alternatives.

What people talk about most

Application

People report negative experiences with the app, with many describing it as unreliable, clunky, and prone to... See more

User experience

Clients share negative opinions on user experience, with many finding the app's navigation poor and... See more

Product

Customers had ambiguous experiences with the product, with some purchasing specific versions like the... See more

Subscription

Users describe negative interactions with subscription models, with many expressing frustration over changes... See more

Location

Reviewers express significant dissatisfaction with location accuracy and routing, often reporting that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

- rude customer support - the app won't let me pay with my google play credit anymore, but only paypal and credit card - I've been a customer for 10 years and my girlfriend who's on her second rene... See more

Rated 1 out of 5 stars

I purchased the Australian version of Sygic Caravan & Truck Navigation App just over 12 months, specifically because I tow a large caravan. In heavily populated coast areas the app is adequate, but in... See more

Rated 1 out of 5 stars

I have Sygic Truck with traffic and speed limit package. There are so many errors in it that it cannot be trusted. Wrong speed limits are eztremely common. Warnings about speed cameras are sparodic at... See more

Rated 1 out of 5 stars

Do not waste your money with this app, it's absolutely dire, turbo crap. Completely unreliable, clunky, slow, freezes and doesn't reroute , absolute sham of a truck sat navs. They do not respond to em... See more


Company details

Information provided by various external sources

Sygic GPS navigation software | for mobile phone, oem, car, fleet, PDA:


Contact info

1.5

Bad

TrustScore 1.5 out of 5

735 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(735)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY THIS APP

First use took us (with caravan) down a farm track. Absolutely useless. No customer support from Sygic at all.
BUT, Apple refunded the full amount within 24hrs!!
If needed use this link:
reportaproblem.apple.com
Sygic 0/10
Apple 10/10

13 September 2023
Unprompted review
Rated 1 out of 5 stars

The customer support is VERY poor

The customer support is VERY poor
I purchased it and did not function correctly. It was showing I had not registered the product. It would not auto Centre when using it. Wen it eventually registered two weeks later the product was CRAP. When I requested a refund they said I had it too long. It was less than a month and had only been working less than 1 week

DO NOT BUY THIS

6 September 2023
Unprompted review
Rated 3 out of 5 stars

Problem when GPS signal lost

I like that you only need internet when planning the route. Once saved its good to go without internet.
However a problem arrises when you loose gps signal (happens too often) and when it's restored it reboots the route. This would be fine if it remembered where you're been because it shows routes to both the next and the previous waypoint, highlighting more than one route and making it totally confusing. I'd prefer if it used some internet data to store where you'd been and continuing where you left off when gps signal is restored.

27 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful - when I try to plan a route on my phone using a 'Premium+' subscription it tells me to use the website instead. When I use the website they then try to sell me a further 'Premium+' subscription - glad I only paid a single years discounted subscruiption as I can now dump these muppets at a limited cost!!!

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Breach of contract. Change the rules.

I have 3 licenses which I paid for them when I purchase the programs, after countless E-mails they still want me to purchase a subscription every year. I explain to them that my licenses said LIFETIME updates, Traffic, and of course they all had sound. Now they want me to buy premium, they scam all the people who had Lifetime updates, traffic, and sound. Date of Experience it started this year, I put 03/01/2023 but it might be before or after that date.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Great app

Great app
You can add map of only desire maps.
It is not too expensive and you have all important points.
Must have for back up for travel.

29 July 2023
Unprompted review
Rated 1 out of 5 stars

Bought the truck app for my motorhome 7…

Bought the truck app for my motorhome 7 days ago with lifetime maps. I am unable to use it as they continually say i do not have a licence even though i have their email confirming purchase. This company is a con, fake, scam. They do not reply to emails. Thnkfully i used a credit card via paypal and will be claiming my money back. Do not pay for the app.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM SYGIC!!!

STAY AWAY FROM SYGIC!!!
I gave never in my entire life encountered such a unreliable company with such a lack of empathy for their customers. Having purchased the Truck and Caravan app I've decided to buy the Traffic and Speed camera aswell . They say you will receive the receipt and the "instructions " once you've made payment. This was on the 6th July and till today I have not received support of any kind so I can download my 2 apps.!!! Emailing to what they call urgente help triggers a message get back to you in 3-5 business days. THIS IS UNACCEPTABLE and for this reason I will pursuit a full refund. Somebody has to stop this mob.

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Useless App.

Trying to find an address on Sygic is a joke.
Eg.: Instead of the city's name of Toronto, Ontario, you'll get something like "Woodbine Corridor", Ontario.
Or: instead of Whitby, Ontario. You'll get "Pringle Creek", Ontario. There are NO such addresses and you have a list of these to choose from.
Another glitch is that the app will first send you in the wrong direction, then want you to turn around, even though it has had more than enough time to locate it's position.

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Purchased this as a caravan user

Purchased this as a caravan user. Adverts stated that it links though Apple CarPlay. Couldn’t get to work so went through all the info on line - no joy!
Sent message to Sygic - no reply
Sent second message after 10 days and got reply stating CarPlay no available in uk. What a con. They offered refund after threatening to claim back from PayPal- then retracted the following day.
Put claim in to PayPal and got full refund within minutes!!

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much

The Team of Sygic is a perfect one. I especially i want to thank Katarina for her great Job.
Best product, better Service
🍀👍♥️🫶

12 April 2023
Unprompted review
Rated 1 out of 5 stars

I paid for a lifetime license and…

I paid for a lifetime license and magically they changed my licence so I have to pay for the options I had In my lifetime subscription. What a robbish Slovak company is, I hope you will be bankrupt soon as you are illegally robbing people in the EU I believe guys from below we have to send a complaint to the EU parliament and report this company as scammers.

3 December 2022
Unprompted review
Rated 1 out of 5 stars

SmartCam not working

I updated to premium about 3 months ago, SmartCam does not work, I have an Android cell phone, Samsung A13, 5G. Turn on SmartCam and I start to move my car and in less than 5 seconds the app shuts down. I have communicated with their Tech Support via email many times, , did all the troubleshooting suggestions and still does not work. Last two emails responses on their behalf where "we are aware of the issue and will have a fix with the next update", it been over 2 months and I am not confident.it will be fixed.

26 February 2022
Unprompted review
Rated 1 out of 5 stars

Poor app, treacherous company

The app is battery hungry and worse at finding places than Google Maps. If I use the dashcam and the maps at the same time my phone eventually shuts down due to overheating, making the dashcam useless.

Now, as others have pointed out, I was emailed by them to be told they have removed live traffic updates, map updates and more from the Lifetime subscription I bought and shoved it behind a monthly subscription... for something I already paid for! Beyond angry, this is daylight robbery.

Uninstalled, never again. Disgraceful way to operate.

17 December 2022
Unprompted review
Rated 1 out of 5 stars

A money grabbing company avoid at all costs.

The removal of features made available to premium lifetime license holders and re-packaging into a new premium+ annual additional license fee. Is no doubt legal. But immoral and a good indicator of the companies future charging strategies. Its a real shame that such a previously good company has gone so bad. It is now a money first customer service second company. Don't invest your cash as thousands of previous suscribers like myself have done.

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Sygic stealing my money

Sygic stealing my money.
From few Years ago I paid to premium for life and it was inkl all services .
In December 2022 Sygic sended an E-mail to me to tel me at most of services in my account is moved from premium to premium Plus 😡
And if want the services again I have to update to Premium Plus and I have to pay again.. and it is not one amount and that's it NO it is subscription annually.
I already paid before.
I think I have to make report in the police station.
Because it is exactly the same when you buy a car from a person and after few years come this person and say I will take my car and if you want it so buy again.
Stay away from this from those thiefs.
Also sygic using TomTom maps so I will move to the original company TomTom.. cheaper and not cheating me .
I will not leave my rights even if I will go to court with them 😡😡😡

11 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look