Swytch Reviews 

761
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the extremely helpful support team, noting that staff members respond quickly and guide users smoothly through setting up virtual numbers and porting processes. People frequently mention how intuitive and easy the mobile app is to install and use while living or traveling abroad. Some reviewers were happy with the clear call quality and the reliable messaging functionality maintained while staying abroad. Consumers also noted that keeping their existing phone numbers successfully avoided the enormous headache of updating contact details. Users regularly highlight that the straightforward transition process takes only a couple of days to complete efficiently.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient support and seamless porting.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive and helpful... See more

Staff

Customers had positive experiences with staff, highlighting the prompt, efficient, and friendly support they... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the setup process is... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend Swytch for my personal use, which was to give me access to my texts (via their app) and hold my number for a 3 year trip away from the UK. If not, I'd have had to set up a new Whats... See more

Rated 5 out of 5 stars

For us 60 something year olds who think we are (but are not) tech savvy, Simon has been brilliant. He has been so quick to respond in a simple jargon free manner. I would absolutely recommend you co... See more

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(761)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Simon from Swytch support has been…

Simon from Swytch support has been hugely helpful for porting my number over. Providing detailed instructions and general guidance in support of my switch to the Swytch service.

23 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we can help you keep your UK number - thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Recently left the UK, tried to use a PAYG but in the US it just was not working out, so ported my number over to Swytch. It works seamless, great mobile app! Highly recommended.

23 December 2025
Unprompted review
Swytch logo

Reply from Swytch

"Highly recommended" - many thanks.

Rated 5 out of 5 stars

Great service!

Great service, I left the UK for over 2 years and wanted to keep my number. Having Swytch enabled me to keep my same number I have had for 10+ years, and I was able to receive one time passwords, codes and avoid the enormous headache of changing numbers!

18 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Glad we could help you keep your UK number whilst abroad. Thank you.

Rated 5 out of 5 stars

Great service for international phone needs

The service is easy to set up and simple to use. My situation required me to maintain a UK number while no longer residing in the UK, and Swytch allowed me to do that with minimal cost. I’ve used this service for several years. It worked well for international calls and texts. Only occasionally I found that 2FA texts would not always work.

12 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you for several years. Many thanks.

Rated 5 out of 5 stars

SWYTCH UK VIRTUAL NUMBER

Great customer service by Simon from start to finish! Ported over two UK numbers without any issues. Low monthly cost and useful app to have while living abroad without losing your number.

25 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review.

Rated 5 out of 5 stars

Seamless, Reliable and Truly 5-Star Support”

I recently used Swytch to manage my UK number from abroad, and the service has been nothing short of outstanding. The entire process — from activation to everyday use — was smooth, intuitive, and incredibly reliable.

What truly stood out for me was Swytch’s excellent support and responsiveness. Every query I had was handled quickly and professionally, with clear explanations and real expertise behind every interaction. It’s rare to find a provider that combines great technology with genuinely superior customer care.

If you need a flexible, modern solution for keeping your UK number active — especially while travelling or living abroad — I highly recommend Swytch. Their service is truly 5-star.

20 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Sincerest thanks for your kind words and generous time to review, thank you.

Rated 2 out of 5 stars

Service is patchy at best

Service is patchy at best.
Quite often the call will not connect, or if it connects, there is no sound.
Those same calls connect without problem when I try on a normal mobile or landline.
I think I will try HUSHED or similar service and see if I get a better result...
Follow up: I have contacted Swytch support but no reply or solution offered

12 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Hi Pierre. So sorry to hear you're having issues with the app. Please kindly contact us at support@swytch.com, so we may support you with troubleshooting, etc, we cannot locate your account from this review. Apologies again for any inconvenience. Thank you, Swytch.

UPDATE: we have not received any email from a Pierre on our helpdesk, so it appears that your attempt to contact us has failed. Please kindly retry (support@swytch.com) so we can try to assist you - without receiving your query we cannot assist. Thank you.

Rated 5 out of 5 stars

Ordered a Swytch kit to convert my…

Original review submitted in error, company has the same name as an ebike retrofit company.

20 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Hi there - I’m afraid you have mistaken us for thew WRONG SWYTCH COMPANY!

We do not supply bike kits ... we provide virtual UK numbers here at Swytch mobile (www.swytch.com).

Please may I KINDLY request that you remove your review.

Please follow this link to find the bike kit provider: https://www.swytchbike.com/. Whilst this might be the correct email: support@swytchbike.com

Thank you in advance, warmest regards
Swytch (www.swytch.com)

Rated 5 out of 5 stars

Does the job – smooth number transfer - Good customer service

It was very easy to create my account and the service was up and running within a day. I needed to transfer my UK number and make it my primary number on the app — Simon was extremely helpful throughout the whole process. He explained everything clearly and guided me through the transition, which didn’t take long at all.

I’m currently using the service abroad and, although there are some minor issues from time to time, I’m very happy with how it works. It does exactly what I need — keeping me connected to my UK number as if I were still in the UK, as long as I have WiFi or data from a local provider wherever I am.

Email responses were quick, and all my questions were answered every time. Really pleased with the service so far. Recommended!

11 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review and recommendation.

Rated 5 out of 5 stars

Great customer service

Great customer service - very fast and easy! I was able to port my UK number overseas and can now use it whenever I need it while abroad. Service itself is good and efficient.

18 November 2025
Unprompted review
Swytch logo

Reply from Swytch

We really appreciate your review - thank you.

Rated 5 out of 5 stars

Simon is the best

The customer service I received from a gentleman named Simon was exceptional. He was highly intelligent, competent, and a pleasure to deal with.

6 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kinds words.

Rated 5 out of 5 stars

Smooth number port-in, port-out, clear communication, and helpful support

I used Swytch while abroad and needed to port my number back to EE.

The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code, and issued the PAC the same day.

Instructions were clear, including the PAC expiry and what would happen with billing. After the port completed, they confirmed my number was removed and cancelled the subscription without any hassle.

Polite, prompt, and transparent throughout. Exactly how customer support should be. I’d use Swytch again and I’m happy to recommend them.

31 October 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your recommendation.

Rated 5 out of 5 stars

Swytch is a neat solution if you want…

Swytch is a neat solution if you want to have multiple numbers, or keep a number for various reasons. I find their customer service super responsive and helpful.

28 October 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your 5 star review.

Rated 5 out of 5 stars

Great service and amazing customer servicd

I used Swytch for over 2 years while i was living in Spain and kept my UK number. The service is great, affordable and the customer service is very kind and responsive.

I recommend using Swytch whenever you need to maintain your UK number whilst living abroad.

27 October 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you keep your number whilst abroad for multiple years. Thank you.

Rated 5 out of 5 stars

Very fast and efficient service

Very fast and efficient service. Simon was extremely helpful in guiding me every step of the way to port my UK Number to Swytch.
Definitely a great solution for expats

23 October 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kind words ... "great solution for expats".

Rated 5 out of 5 stars

I highly recommend Swytch

I highly recommend Swytch - the concept kind of blew my mind a bit but Simon from Swytch literally held my hand, patiently taking me through each and every step to transport my UK mobile number from EE to Swytch so that I can continue to use my UK number in South Africa. Brilliant service!

20 October 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your recommendation.

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