Swytch Reviews 

761
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the extremely helpful support team, noting that staff members respond quickly and guide users smoothly through setting up virtual numbers and porting processes. People frequently mention how intuitive and easy the mobile app is to install and use while living or traveling abroad. Some reviewers were happy with the clear call quality and the reliable messaging functionality maintained while staying abroad. Consumers also noted that keeping their existing phone numbers successfully avoided the enormous headache of updating contact details. Users regularly highlight that the straightforward transition process takes only a couple of days to complete efficiently.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient support and seamless porting.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive and helpful... See more

Staff

Customers had positive experiences with staff, highlighting the prompt, efficient, and friendly support they... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the setup process is... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend Swytch for my personal use, which was to give me access to my texts (via their app) and hold my number for a 3 year trip away from the UK. If not, I'd have had to set up a new Whats... See more

Rated 5 out of 5 stars

For us 60 something year olds who think we are (but are not) tech savvy, Simon has been brilliant. He has been so quick to respond in a simple jargon free manner. I would absolutely recommend you co... See more

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(761)

124 reviews in the last 12 months

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Rated 1 out of 5 stars

These reviews are bogus

These reviews are bogus. I signed up, paid for the basic individual plan, downloaded the app and it never worked. I deleted and reinstalled it. It didn’t work. Customer service provided by “Simon” is AI generated with no way to communicate directly to a human. Literally signed up and deleted it in the same day. I do not recommend it.

27 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Hi Kavita, Apologies again to hear the service did not work for you. Please kindly note:
- sorry the service did not perform for you instantly
- we are definitely not AI ... genuine humans
- our reviews are not bogus ... genuine customers who use our service globally today
We have replied to you directly from our Support helpdesk offering to refund or retry.
Swytch

Rated 5 out of 5 stars

Excellent service and support. Does exactly what you need from the service.

Does exactly what it says on the tin, backed by exceptional support.

Working abroad in Mauritius thinking that I could get away with VOIP/WhatsApp/Teams for everything except needing to call travel insurance in a crisis.

Virtual Number spun up from Swytch, and able to call with local rates, from a +44 number that took minimum effort, and worked seamlessly alongside my local number and data service.

20 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your kind words.

Rated 5 out of 5 stars

The service works really well

The service works really well - particularly text messages. And their customer service is second to none, straight to action and resolutions without the need to chase. Can’t reccomend highly enough.

23 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Really appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Living abroad now and fed up of paying…

Living abroad now and fed up of paying high fees for a monthly mobile package I don’t use. With prices increasing by huge amounts in April I decided to switch.

Pretty simple. Sign up and deposit a small amount for credit and to pay for your first month.

You get a new UK number. Contact your old provider or text to get a PAC number and expiration date.

Email all this information to Swytch helpdesk. They’ll sort out your transfer. Give you updates by email and let you know when it’s completed.

Took me 2 days. Thank you. 🙏🏼
Keith

21 January 2026
Unprompted review
Swytch logo

Reply from Swytch

You join our ever increasing customer base who need to retain their UK number whilst abroad, without incurring high costs. Many thanks.

Rated 5 out of 5 stars

Professional Service

Just came upon this company the other day as was having major problems with EE back in the UK. Living in Panama I have to keep my UK number for Banking etc. Literally within an hour or 2 and messing up Simon sorted it all out. Big thanks to Simon and his team ( i will be recommending you to all expats)

12 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

SWYTCH. Does exactly what I needed

SWYTCH, a fantastic company that has enabled me to keep my UK mobile number indefinitely while I am abroad on a working holiday visa in Australia, should I ever need it verification or unexpected phone calls that may arise.
The process was simple; Get a foreign sim in whatever country, ensuring it has data connectivity. Sign up to SWYTCH using your new foreign number (This will be your log in). You will be assigned a number in the SWYTCH app, where you can then email SWYTCH support the number you want to keep and they will handle the rest.
The monthly fee is very good to keep my outgoings down while making my way through another country.

Excellent service.
Excellent company.
Highly recomended.

13 January 2026
Unprompted review
Swytch logo

Reply from Swytch

We really appreciate your time to review - thank you.

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick to respond and detailed and helpful information. Was able to port my number quickly and seamlessly.

8 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Many thanks.

Rated 5 out of 5 stars

Perfect for expats—Simon was a huge help

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did and walked me through the porting process step-by-step.

Did a test today and my UK texts are coming through to the app in seconds. It’s exactly what I needed to stay connected to my UK accounts while living abroad. Also, ignore the e-bike reviews on here, these guys are definitely the telecom experts! Highly recommended.

10 January 2026
Unprompted review
Swytch logo

Reply from Swytch

So pleased we can help you, thank you.

Rated 5 out of 5 stars

Easy and quick process

Easy and quick process supported by Simon in customer support. I ported my existing Uk number to the service within 48 hours and am now receiving calls through the app at a fraction of the price of my existing contract. Great service so far!

9 January 2026
Unprompted review
Swytch logo

Reply from Swytch

So pleased we can help you retain your UK number whilst aboard - many thanks.

Rated 5 out of 5 stars

Swytch Customer Services

Simon at Swytch was extremely helpful, informative and prompt in assisting me to set up my account and numbers. An excellent service which I would unreservedly recommend!

9 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review and recommendation.

Rated 5 out of 5 stars

I would highly recommend Swytch based on the Easy of Use, Service and Competitive Rates

I would highly recommend Swytch if you're living abroad and need a UK contact number.
Setting up my line and voicemail was easy, and within a few minutes, I had an active number that was ready to use.
The app works seamlessly with multiple devices, and calls are clear across all of them.
My interaction with the support team has been amazing; Simon was quick to respond and promptly addressed all my questions.
Along with the great all-around service, Swytch offers some of the best rates in the market today.

6 January 2026
Unprompted review
Swytch logo

Reply from Swytch

We are very grateful for your review and kind words. Thank you.

Rated 5 out of 5 stars

I moved from the UK to Greece

I moved from the UK to Greece for give years and parked my UK number on Swytch. Amazing service and great support. Will definitely recommend and use again.

31 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you whilst abroad ... many thanks.

Rated 4 out of 5 stars

Great service to keep one's UK phone number

This is a good service to keep one UK's phone number while living abroad, perfect for situations in which after a while one keeps discovering dependencies on the UK phone number but it is no longer to keep an UK contract.
The app is not great to receive calls but it works pretty well for SMS messages still necessary to authenticate oneself with many companies.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless process and Very good quality on calls

Seamless process, Simon was very helpful and all correspondence on email was swift and professional. App easy to install and use and text messages for OTP online banking works successfully. So far quality of calls work really well and being abroad makes it less painful than relying on Whatsapp. Highly recommend.

30 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your recommendation.

Rated 5 out of 5 stars

Excellent service

Great customer service provided to help set up my phone to use swytch as I moved from the UK to UAE.
My number was moved very quickly and it's working great. Thanks!

27 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kind words.

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