S.W. James Reviews 

I had been recommended purchasing my leather sofa from S W James. What an absolute pleasure, the customer care that is provided is above and beyond. Warren was very patient and explained everything throughly making my decision so much easier. Nothing was to much trouble, I was able to ask for as much information regarding the different ranges as I needed. Warren would send images of different chesterfield sofas, he would call to talk me through everything or email, nothing was to much trouble. I chose a Huxley 3 seater with a stud detail on the arms and castors for the feet. To say I am delighted with my purchase is an understatement. Anyone that is considering purchasing a leather sofa contact Warren and I guarantee you, you will not regret it. The whole process has been seamless.

most helpful through the process
and delighted with the quality and care that is clearly taken by S W James and Warren on making this Chesterfield with beautifully soft black leather
Highly recommended

Thank you for our amazing new Lennox, from the moment we placed our order you kept us informed of there progress. On delivery the team were brilliant, ,we were blown away with the quality and the clean look of our Lennox’s. Thank you again we would 100% recommend to anyone who enjoys quality

So we have been wanting a Chesterfield sofa for a long time and finally took the plunge and bought the Florence 3 seater, chair and footstool from S W James. We absolutely love them. From start to finish the service and attention to detail was second to none. We made the journey to meet Warren at the show room where we were greeted by someone who is obviously very passionate about what he does and a very genuine nice guy. Taking the time to explain the different options and quality of leather. At no point did we feel pressured to buy anything. Thanks Warren. P.S I've still got my eye on that other chair I saw for a future purchase so hopefully we will be back again.

The entire experience, from initial enquiry to delivery of our sofa and stool, has been a most pleasurable experience. The customer service from Warren has been exceptional (he even called us regarding a delivery issue from his family holiday in Spain!). The product itself is beautifully made with wonderful craftsmanship combined with high quality leather. And it’s made in the U.K.! We could not be happier customers.

Superb service from start to finish, Warren kept us up to date all the way through the process.
This is the kind of quality product that makes Great Britain great 😀
I would not hesitate to recommend S.W James to anybody wanting a Superb sofa/Chesterfield from a top notch company.....Thank you to all at S.W James.

We have had the most wonderful experience dealing with Warren and his team at SW James.
From when Warren met us at the door of the showroom, in the beautiful canal side location in Bollington, we felt were in good hands and we weren’t wrong.
He didn’t rush us into placing our order and he gave us the time during our appointment to make sure we made the right decision. When you visit the showroom, you have the place to yourselves and Warren’s full attention. If I’m honest, I usually dread visiting showrooms, as I hate being made to feel I’m being constantly watched by sales staff waiting to pounce but Warren made us feel like we could take as long as needed. The whole experience was pleasant and stress free.
Our dog Bertie, also enjoyed the visit and took the opportunity to ‘try out’ the different sofa’s to make sure we ordered the one that best suited his sleeping requirements, which turned out to be Huxley.
From placing our order through to delivery, Warren kept us updated and any time I had a query, my calls were quickly answered by his team and he always got back to me, personally, within an very short time, even when he was away on his holiday.
Warren couldn’t have done anymore, to make the whole process as stress free as it was. He and his team provided a fabulous personal service. They made us feel that our business with them was truly appreciated. They couldn’t have done anymore for us, if they had tried.
The delivery went smoothly and we are so happy with the quality and workmanship of the two sofa’s we now have in our home. They have had nothing but compliments from family and friends especially about how comfy they are.
Thank you every one at SW James 😊

I bought a sofa from s w james ,the sofa is really nicely made. Comfy to sit . Good support. Warren is professional to deal with.will recommend to anyone who is looking for chesterfield.

Beautiful quality sofa and furniture. Great service.

The quality of the products offered by SW James is exceptional. We ordered a 3 seater, a snuggler and a footstool in Antique Honey and the style and comfort is first class. The customer service too is of the highest quality. Nothing is too much trouble for Warren and his team, and dealing with them has been an absolute pleasure all the way through the process. I would recommend SW James to anyone who is looking for top quality, high end leather furniture.

We recently purchased a Kempster Sofa and two chairs from S. W James.
We are extremely happy with them. We had excellent service and we were well looked after when we visited the showroom.
Warren gave us regular updates on the progress while it was being made.
The quality is excellent and we love the Union Jack labels. Excellent touch. The quality is exceptional.
Excellent all round.
Thank you

We are absolutely delighted with our Huxley and Elsie chair, so much so we’ve ordered another Elsie to complete the room.
Everything from start to finish has been seamless, Warren has kept us updated at each stage providing excellent customer service, First Class all round
Thank you

Just love our wonderful new Montys! Really fabulous Chesterfield sofas, so comfortable and a classic style that fits so well in our home. Very well made, such amazing craftsmanship - look as though they will last us a lifetime. Warren and his team were helpful and attentive throughout the ordering, making and delivery process, we were kept updated and really appreciated the progress photos throughout. Highly recommend S W James!

With S.W. James, in all honesty this Company couldn't do enough to Please me! my experience with the Company was very good from the start, the service was prompt and delivery was within the 6 weeks as promised. Though all this matters, it was when delivery was made I was so pleased with the Quality, I got to see what I was paying for, (well worth the wait), it didn't disappoint at all, the leather quality and colour was exactly as I wanted, so comfortable, right down to the finer points (the casters) the Quality excellent, wide, robust and chunky casters that look built to last, with them being so wide lass chance of them digging into my Quality Wood finished flooring.

A truly luxury feel.

Excellent!!!

Thank You!

Thought i update the sofas are so comfortable and the quality is just exceptional.

Excellent first class service from Warren and his amazing team, highly recommended.

Fabulous Chesterfields and fantastic service.

We chose two of the Huxleys with the addition of the beautiful stud work to be even more bespoke. From our first visit to Warren even FaceTiming us ( when I was unwell to attend a second visit) no pushy sales techniques either, they didn’t need to, we were sold!

We love the fact it’s British made too, the quality is superb! The delivery was exceptional the two men that came were so lovely and careful too. I would absolutely recommend a visit as you won’t be disappointed.

We also received a lovely follow up call which was a really nice touch.

We will be looking for an addition in the future!

Thank you

Huxley 2 seater delivered yesterday. It’s a beautiful piece of furniture, in particular the quality of the hide, just as Warren promised. What a lovely business to deal with.

We had found Sterling online when comparing prices of leather sofas. After deciding to visit the charming showroom at the old mill, we met the equally charming and very helpful Warren. We purchased two Sterling Chesterfield sofas which were delivered this week. Warren kept in touch throughout the making process, which was brilliant, and the delivery service was excellent. Overall we would strongly recommend this company to anyone looking to purchase a high quality sofa. Without doubt, five stars.

From start to finish Warren & SW James have been absolutely amazing, exceptional customer service and we are so happy with our 3 seater Huxley & 2 Berkeley chairs… brown vintage leather truly top quality..accepted our new delivery yesterday … full marks all round & highly recommended