Reviewed company's background and found them to be a credible online reseller of Rolex watches. Purchased a watch that was too small for my wrist. Contacted Joshua and he arranged for me to return w... See more
Company replied
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Review summary
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Over the past year I have had more than 10 watches traded/purchased from SwissWatchExpo. Vlad has always been my advisor and I have nothing but good things to say about him. Responsive, understanding... See more
Company replied
Over the years I've purchased 2 watches from SWE, a JLC and a Rolex. Staff are professional, friendly, and extremely helpful. SWE is VERY trustworthy and I highly recommend them!
Company replied
Last week, I received one of my grail watches from SwissWatchExpo - a Rolex Pepsi on a jubilee bracelet. Back in December 2024, I bought my first Rolex, a Hulk, from Ro at this store. Since I had a fl... See more
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Company details
Written by the company
SwissWatchExpo has been recognized in Forbes, The Wall Street Journal and The New York Times as the premier online retailer of pre-owned luxury watches due to its reputation for authenticity, its expansive collection of watches, and its superior customer service. With a team of in-house Swiss-trained Watchmakers that open, meticulously inspect, authenticate, service and polish every watch in their inventory, SwissWatchExpo is able to guarantee that all its watches are certified authentic and in excellent working condition. The company has one of the largest inventories of pre-owned luxury watches available for sale under one roof, and a team of non-commissioned expert Watch Consultants that help clients select the perfect timepiece. SwissWatchExpo was established in 2009 and is based in Atlanta. Customers are welcome to visit their showroom by appointment only.
Contact info
315 East Paces Ferry Drive NE, 30305, Atlanta, United States
- (404) 814-1814
- info@swisswatchexpo.com
- www.swisswatchexpo.com
4.2
Great
44 reviews
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Watch looks great, but is really sold as they got it, they DO NOT service the watch first.
Bought a Rolex from them several months ago $8000, looked great when it arrived, but the the watch was not inspected or serviced before sale. The watch runs fast by 5 minutes a MONTH, have to reset every month!!! The inside of the crystal is cloudy, clean the surface and it still looks cloudy. Slick selling machine!! I will be taking my watch to a certified Rolex dealer for reconditioning at a cost of $1200. I bought my 1st Rolex 30 years ago from a registered dealer, so I am not a newbie to Rolex watches.
26 May 2024
Unprompted review
Reply from SwissWatchExpo
Hi Mike,
Thank you for your feedback. We're glad to hear you're pleased with the look of your Rolex, though we're sorry to hear about your concerns several months after your purchase.
To clarify, all of our watches undergo a thorough authentication and inspection process by our in-house team of Rolex-trained master watchmakers prior to sale. We stand behind the condition and functionality of every timepiece we offer.
Regarding timekeeping, we would have welcomed the opportunity to inspect the watch under our warranty. We encourage clients to reach out to us first so we can assist directly — including resolving any issues that may arise after purchase.
We're committed to delivering both quality products and service, and we’d be happy to take another look at your watch if you'd like to proceed through the proper channels.
Best regards,
The SwissWatchExpo Team
I have had the amazing experience of…
I have had the amazing experience of visiting this store in Atlanta on business travels, years later (2023) I decided to buy a Rolex Yachtmaster from them. I called to get some additional info as they had several options of the same model available. Meg was absolutely amazing on the phone, no pressure at all and I followed her suggestion, purchased the time piece (online) and it shipped the same day arriving 2 days later as expected. The watch was perfect as was the service.
14 July 2023
Unprompted review
Defective Rolex watch sold
I purchased a Rolex watch from Swiss watch expo.
Watch was sent from the U.S. to Canada. When I received it, I noticed that it was defective and did not wind. I contacted the company and got the runaround of how to wind a watch.
After confirming that the watch was indeed defective, I was told to ship it back at my expense.
A third party insurance is needed for shipping pricy items. They use such an insurance but declined their service to me.
I ended up taking the watch to Rolex for repair.
$ 900 later the watch works as it should.
Swiss watch expo clearly does not care about inspecting items before shipping them out to the customers, nor do they care about supporting their customers after sales go wrong.
Much better dealers out there.
Update.
4 years later I received a response! I contacted them after noticing the issue. They explained how to wind a watch. No assistance regarding sending the watch back in was given. Watches are clearly not inspected before shipping!
This outfit is all wrong.
15 December 2021
Unprompted review
Reply from SwissWatchExpo
Thank you for sharing your experience. We're sorry to hear about the issue you encountered and appreciate the opportunity to respond.
To clarify, every watch we sell is thoroughly authenticated, inspected, and tested by our in-house team of Rolex-trained master watchmakers before it ships. While rare, mechanical issues can occasionally arise in timepieces — which is why all of our watches are covered under a comprehensive warranty.
When a warranty issue is reported, our standard process is to receive the watch back at our facility so our team can inspect and resolve the issue. We provide guidance on secure shipping, but clients are responsible for return shipping.
We're sorry to hear you chose to go directly to Rolex for service rather than return the watch to us under warranty. Had we received the watch, we would have addressed the issue at no cost to you.
SwissWatchExpo is committed to both product quality and after-sale support, and we encourage clients to reach out directly so we can assist — especially when challenges arise.
Best regards,
The SwissWatchExpo Team
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