Swisstool Reviews 

903
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife ar... See more

Rated 1 out of 5 stars

My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single respon... See more

Rated 5 out of 5 stars

**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made i... See more

Rated 1 out of 5 stars

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I wil... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

903 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(903)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything perfect

I ordered a knife with personalisation, it arrived faster than I expected seeing as I didn’t pay for next day or expedited delivery. The item itself is wonderful and the personalisation exactly as it looks on their website mock up. Communication was great throughout. I highly recommend this company.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Surprisingly, Not a Scam!

Was unsure about the company given some of these reviews, half expecting it to be a scam. Ordered a personalised Super Tinker on Thursday evening with the cheapest delivery, expecting it to take a while to arrive, but it came Saturday morning with no issues! Tool looks great, personalisation is good. Would recommend!

18 March 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Fraudulent company which does not send out orders or communicate in any way with the customer.

You will have to seek a refund through your bank after making a purchase.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

what a brilliant service

what a brilliant service, I arranged for a personalised Climber knife, and the communication was first class, the speed of service unbelievable, and the quality of the work amazing

17 January 2023
Unprompted review
Rated 5 out of 5 stars

Go-to for Victorinox in the UK

Have purchased from here for years every time I'm in need of a new SAK for myself or my family. I recently purchased a Compact in white (ultra) and it arrived very quickly. I love the standard and ultra options, as the latter adds a lot of functionality. I only wish the company still offered the beautiful patterned/themed custom scales they used to. I still have my Explorer with the 1689 world map scales. It's a beauty and still going strong!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Was worried, but it was all good

Ordered a personalised swiss army knife from this company. I was a bit wary about doing so as there was quit a few bad reviews from a while ago, but because they had the personalised product we wanted, we took a chance. Ordered on a Wednesday, arrived, despite Christmas post, on the Monday, and looks great. Zero issues.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Swiss Army Knife

Purchased a Swiss Army Kinfe for grandson has likes to take part in adventure sports, the knife comes fully functional for what he requires at present, no doubt he will move up to fully functional version of the Knife as he progresses his knowledge. shopping experience ordering the item and receiving it was fabulous would definitely use Swisstool again for his next purchase.

12 September 2022
Unprompted review

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