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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their high quality and accurate descriptions. Many people appreciate the competitive and fair pricing, finding great value without compromising on quality. The service is frequently described as professional, reliable, and efficient, with a wide range of products that are easy to find. Delivery is often noted as fast and accurate, with many consumers receiving their items promptly. However, some customers experienced issues with delivery times, particularly for non-European or international orders, noting that advertised delivery promises were not always met. A few people also mentioned that the company's support did not meet their expectations when problems arose, specifically regarding discrepancies in product descriptions or lost packages, leading to longer resolution times.

What people talk about most

Delivery service

Customers generally had positive experiences with delivery services, often praising quick and speedy... See more

Product

Clients share positive opinions on product. Many customers praise the impressive range of products, noting... See more

Service

Consumers find service to be positive. Many reviewers praise the team's professionalism and efficiency,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the excellent and fair prices, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across SVB some time ago on line. I have bought many items from SVB Marine. Their prices are the best I have ever found. Product description is excellent. Delivery is excellent until items arri... See more

Rated 5 out of 5 stars

I have ordered quite a few things fro SVB. They are always true to their word, very competitve prices. Delivery to Malta is very reasonable indeed, being price and time. The item recieved is exactly a... See more

Rated 5 out of 5 stars

Full professional! The first package was lost. After I reminded them that the package was not delivered they didn't hesitate to immediately send new package. The package was delivered in few days! Hel... See more

Rated 5 out of 5 stars

Not always the cheapest but never on the expensive side and there are few times you don't find what you're looking for. Good service and nowadays fast delivery has made SVB my primary source of boatin... See more


Company details

  1. Boat Accessories Store

Information provided by various external sources

SVB - Europe's biggest online shop for boating equipment and accessories! Worldwide delivery, even directly on-board!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional and reliable…

Very professional and reliable experience

1 March 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

From order to delivery ewerithing was…

From order to delivery ewerithing was perfect

13 March 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Refit made easy

Simple process from finding parts to prompt delivery.

6 March 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Irish boats

Excellent service great choice of products, good price . Delivery DHL

1 March 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Great shop

Great shopping experience

20 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Really good and fast e-shop

Really good and fast e-shop. The goods always arrived in good order and the staff very helpful. Thank you and so on :-) Petr

14 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Fantastic service yet again SVB

Fantastic service yet again from SVB
EXCELLENT service from DHL I wasn’t in when the man called. On the morning he called I was out. He called again in the afternoon on his way back to Belfast so I didn’t have to wait over the weekend.

24 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

lopolight steaming light, Flir thermal camera

Excellent variety, availability, support and fast shipment.

31 January 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Fast service

Fast service, easy ordering and tracking

19 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

trustworthy

Professionally

17 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 1 out of 5 stars

TAX LIABILITY WITH DHL

I've not had extra charges levied before by this company and they haven't responded to my complaint. It was a shock to have DHL pester me with emails and text messages demanding a further £53.22 for my £190.00 paid-in-advance order before they would deliver it. They even brought it to my front door only to take it away again.
So buyer beware. I will not be using this company again.

2 February 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, please be aware that the U.K. is no longer part of the EU which means you are liable to your own governmental authorities collecting tax on imported goods. We stictly sell goods at NET value to the U.K., then your government collected the taxes owed. Best regards, SVB Team.

Rated 5 out of 5 stars

4th time purchasing from SVB24.COM and…

4th time purchasing from SVB24.COM and each time delivery was prompt and reasonably priced to Ireland.
Each Item exactly as advertised, and on my one and only time I had to contact customer service re shipping times (as I hadn't read the delivery date properly), their customer service was courteous and informative.
No problems recommending SVB and I'll be back soo purchasing again, thank you!

16 January 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 1 out of 5 stars

worst ever shop and support

worst ever shop. wors ever support.

14 January 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, unfortunately we cannot find your order or information in the system. Please get in touch with us directly so we can solve this for you. - You SVB Team.

Rated 1 out of 5 stars

The size of the hinges I ordered are .5…

The size of the hinges I ordered are .5 mm too longer than specified hence not useable. SvB reply: these things happen, nothing we can do about it!"

4 January 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, unfortunately we arn't aware of this specific situation and cannot find any emails from you. Please get in touch with us directly so we can solve this for you. - You SVB Team.

Rated 5 out of 5 stars

Customer service answered questions…

Customer service answered questions clearly on produces before purchasing. Ordering and delivery happened in good time.

21 November 2022
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Excellent service

3 January 2023
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Very fast service and good quality

23 December 2022
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

Great communication and customer service

19 December 2022
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

I will always give them 5 stars

I will always give them 5 stars,
Never issues, only think I wish they improve is answering emails faster

15 December 2022
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

Rated 5 out of 5 stars

ENO One stove burner caps

I ordered the ENO One nozzle covers because it was the only place where I found these items. The page is intuitive and has a great selection of products. The prices are not the most competitive. The shipping was remarkably fast. Delivery by DHL Parcel took 2 weeks.

14 December 2022
Unprompted review
SVB logo

Reply from SVB

Dear customer, thank you very much for the positive feedback! We are very pleased to hear that you are happy with our services and we look forward to serving you in the future! All the best - Your SVB Team

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