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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their high quality and accurate descriptions. Many people appreciate the competitive and fair pricing, finding great value without compromising on quality. The service is frequently described as professional, reliable, and efficient, with a wide range of products that are easy to find. Delivery is often noted as fast and accurate, with many consumers receiving their items promptly. However, some customers experienced issues with delivery times, particularly for non-European or international orders, noting that advertised delivery promises were not always met. A few people also mentioned that the company's support did not meet their expectations when problems arose, specifically regarding discrepancies in product descriptions or lost packages, leading to longer resolution times.

What people talk about most

Delivery service

Customers generally had positive experiences with delivery services, often praising quick and speedy... See more

Product

Clients share positive opinions on product. Many customers praise the impressive range of products, noting... See more

Service

Consumers find service to be positive. Many reviewers praise the team's professionalism and efficiency,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the excellent and fair prices, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across SVB some time ago on line. I have bought many items from SVB Marine. Their prices are the best I have ever found. Product description is excellent. Delivery is excellent until items arri... See more

Rated 5 out of 5 stars

I have ordered quite a few things fro SVB. They are always true to their word, very competitve prices. Delivery to Malta is very reasonable indeed, being price and time. The item recieved is exactly a... See more

Rated 5 out of 5 stars

Full professional! The first package was lost. After I reminded them that the package was not delivered they didn't hesitate to immediately send new package. The package was delivered in few days! Hel... See more

Rated 5 out of 5 stars

Not always the cheapest but never on the expensive side and there are few times you don't find what you're looking for. Good service and nowadays fast delivery has made SVB my primary source of boatin... See more


Company details

  1. Boat Accessories Store

Information provided by various external sources

SVB - Europe's biggest online shop for boating equipment and accessories! Worldwide delivery, even directly on-board!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always reliable

Always reliable, excellent communication, regular information, provided all the times manuals and instructions, related to the products for easy reference, I am a regular customer of SVB due to the quality of services, availability of products required

20 May 2025
Unprompted review
Rated 5 out of 5 stars

SVB the mariners' website

The range of items on their website together with the details of the items, makes it one of the best marine online outlets in Europe. The prices are reasonable. I have even found that they had the lowest prices for some products.

30 April 2025
Unprompted review
Rated 3 out of 5 stars

Some bad, some good, happy in the end

Well, when I found what I needed online I had a question before ordering it, never heard a peep out of them. I decided to take a chance and order it anyway. I have to say they shipped it within 24hrs and it arrived in Dutch St. Maarten in less than a week. Online my really only choice of delivery was DHL, ok. It arrived via UPS? The shipping box was demolished! I opened the shipping box, the content box was slightly damaged. Opened the content box, my new Dometic CU98 compressor was intact and as of today, installed and working perfect. Thank you SVB! Cost of compressor with shipping, was 1/2 the price of the exact same thing here in SXM, and they call this place the duty free island??

17 April 2025
Unprompted review
Rated 1 out of 5 stars

The worst service you can ever get on…

The worst service you can ever get on earth !!!!
Bought some eletronics and spare parts to be delivered in the UK on the 26th of March. My item have not beem delivered yet and i have zero support.

Only the sender "contractor" can reach DHL and they refuse to do it.

They refuse to help or to move a single finger !!!

Sorry but in today's world this is unacpetable.

There are 1000 of choices out there. Why take the chance ?

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Never more SVB.

Never more SVB.
The delivery to Spain did not work. My saved choice of delivery was an UPS service point in Valenca. I clicked something wrong and it changed to DHL - DHL refuse to deliver to a service point here in Valencia and if I want my parcel I have to go by bicycle about 20 kms x 2.
Not long ago I bought tinned cables 70 mm2 but got not tinned. I got a refund but had not the time to send them back and wait for the correct ones. The damage was already done.
Today its almost 2 weeks and I have not gotten my parcel. DHL are returing it to Germany so I have told SVB that they can keep what I bought and also the about 30 euro. Never more SVB!

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Won't be buying from SVB again.

Won't be buying from SVB again. Online shopping experience was very poor: I tried to cancel within 3 minutes of hitting the order button but there was no cancel button available for my order, despite the website saying to simply use the cancel button. SVB never responded to my emails to withdraw from the order. The items came anyway, and now I have to pay postage to return them. Predatory online shopping website.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

A five star supplier!

We went first to the company last year and noticed that this is one of the best companies in their category! Orders and delivery from outside of Germany has been perfect in all ways. Absolutely to recommend!!!

13 March 2025
Unprompted review

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