Terrible customer service they couldn't care less! product shipped from some backwater in China & never arrived No regibd given! company full of BS just a disaster! spend your money somewhere else... See more
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See what reviewers are saying
Paid £8.99 for a Tec Accessories P7 Suspension Clip as part of a larger order (Order No 20232) which I never received. Instead they sent a cheap flimsy key chain with a shopping kart token branded w... See more
Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! Th... See more
Products have arrived in 10 days, not bad, and were exactly what I had ordered. Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about... See more
Company details
Information provided by various external sources
Survival Depot Ltd www.survivaldepot.co.uk Based in United Kingdom, London
Contact info
Churchill House, NW7 2AS, LONDON, United Kingdom
- info@survivaldepot.co.uk
- www.survivaldepot.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy ordering
Easy ordering, speedy delivery, competively priced quality bit of kit. Thank you.
Great service
Great, but somewhat in the blind
A very good service for sure, but I'm deducting 1 star because the e-mailed invoice was all I had to assure me the item would be delivered.
Customers always appreciate dispatch notifications and tracking information while awaiting the purchased item. Leave them with no further information for too long, and they start having niggling doubts about the validity of the transaction, out there on the lawless interwebz.
It may well be that I unwittingly opted out of such updates when I chose to check-out as a guest, via PayPal. Still, I hope that Survival Depot can find a way to implement all the usual order staus updates, even in these cases - it can only lead to more contented, trusting and patient customers.
In summary, the shortfall in communication relevant to the transaction led to baseless - and needless - concerns.
Perfect.parfait.
Really good online source for outdoor kit - highly recommended
I have been a satisfied customer for many years now. Fast, efficient service and an excellent range of first rate kit, competitively priced.
Fantastic range of products
Fantastic range of products, well priced and with fast delivery.
So pleased to see realistic postage prices - many companies think postage to Northern Ireland is international shipping rates rather than domestic, but Survival Depot have it just right!
Thanks folks, be back soon!
It's not too bright
It's not too bright, but that's what I expected. However, it provides adequate illumination in many cases, runs 'forever', well, I mean it doesn't need batteries, and is very sturdy. It's the brightest of any tritium light I've seen. So, thought a bit costly, I'd still call it a good buy.
Great Seller..
Great Seller... lots of products.
Fast and secure dispatch.
Superb
Superb. Great communication, fast delivery and a very good quality well packaged item.
I am having problems with this seller…
I am having problems with this seller as they have not sent an item that they accepted payment for and they have not issued a refund for that item. They do not answer emails and they do not display a telephone number. Luckily I paid through PayPal and I will raise this case with them.
No response when things go wrong.
Whilst my order was dispatched and arrived very quickly, what I actually received was not at all what I expected. The product photographs are misleading and the description is unclear.
Mistakes happen but I have emailed the company twice over the past week explaining the issue and as yet, I have had no reply... this is not excusable.
All good and quick dispatch.
Website was easy to navigate and…
Website was easy to navigate and ordering was a doddle!
My item arrived really quickly and wasVERY well wrapped!
Very happy with my order anwould happily recommend to others.
Will be ordering again! 👍
fast and perfect!
Great kit and customer service
I have used 'Survival Depot' on a couple of occasions. They have some kit that you can't get anywhere else. Excellent customer service. Highly recommended.
Product did not turn up
Product did not turn up, did not reply to my email.
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