Superfi Reviews 

5,420
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Easy web site to use and compare products. I ordered pionneer PRS-D800 car amplifier. Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than dir... See more

Rated 1 out of 5 stars

Best scammers I know out there. Claim products are in stock but when I make an order they'll delay the process for it to take up to a month to give a refund back! Scumbags!!

Rated 2 out of 5 stars

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of... See more

Company replied

Rated 5 out of 5 stars

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and... See more

Company details

  1. TV store
  2. Hi-fi shop
  3. Home Theater Store

Written by the company

Superfi Online - went bust in 2019. Do not order from them - it is a scam.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(5,420)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pioneer PRS-D800 car amplifier

Easy web site to use and compare products.
I ordered pionneer PRS-D800 car amplifier.
Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than direct from my pioneer head unit 4 x 50w.
Fast next day delivery with 1 hour time slot.

27 October 2022
Rated 5 out of 5 stars

Good service, good value

Very helpful sales information and after-sales attention. I purchased an ‘open box’ item and a couple of cables were missing. These were sent on immediately.

14 October 2022
Rated 5 out of 5 stars

I recently bought a "damaged box" item

I recently bought a "damaged box" item. I thought it was a bit of a gamble but had nothing to worry about. Everything was perfect. Over the moon with the turntable and more than satisfied with the service from Superfi. I'd definitely buy from this company again.

11 October 2022
Rated 4 out of 5 stars

Not fulfilled but good Customer Service

Although Superfi couldn't fulfil my order, I received a polite, prompt and informative message advising me of cancellation and refund.

The item I was after was showing as 'in stock' on their website for quite some time so no 5 star due to their need for up to date listings.

11 October 2022
Rated 5 out of 5 stars

Professionalism from beginning to end.

Although I live in Ireland, I chose to use Superfi for purchase my Technics turntable because of their reasonable prices and their friendly and customer-centric approach. I chose to order the item over the phone and Anthony was very obliging and helpful, putting one aside for me until I got paid! Because of Brexit, Superfi were happy to ship the item to a Northern Ireland courier address, who then forwarded it to me in the Republic. It only took a couple of days altogether. Unfortunately, there was a slightly faulty part in the box (no fault of Superfi or the courier - was a manufacturing fault). Superfi took care of everything for me by contacting Technics and getting a free replacement which was then shipped direct to me at my ROI address. This all took a matter of days and I needed to do nothing - Superfi did all the legwork. If that is not professional customer service then I don't know what is! For this reason, my future HIFI purchases will be from them because of the confidence I have in them. BTW, I am NOT getting paid for this review!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

amazing

amazing, fast delivery they dispatched it so quickly, got the subwoofer installed now and it’s amazing well worth the £370

7 October 2022
Rated 1 out of 5 stars

Advertised item then tell me its not…

Advertised item then tell me its not available, refund given.

24 September 2022
Superfi logo

Reply from Superfi

Hi Don, we dropped the price of the item you ordered to clear the stock and were inundated with orders. I'm sorry that we didn't have enough to satisfy your order - we contacted you straight away and gave you a refund. Some of our hottest bargains do sell out quickly.

Rated 5 out of 5 stars

Today they really impressed me

Today they really impressed me. They spent almost 2 hours helping me to set up my system. While I did not spend alot of money with them the guys where I bought my gear from just fobbed me off, thanks Steve. Real gents here. Treat them well and I am sure they will do the same.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Superfi Guy took me high.

Really impressed by the guy working with aftersales (Anthony) who went above and beyond the call of duty to help with my delivery of an Optoma projector screen. Cheers, mate - I really appreciate it!

7 September 2022
Unprompted review
Rated 2 out of 5 stars

Product advertised for sale but not available.

Ordered speakers from website but Superfi were unable to supply. Prompt refund but a bit of a timewaster.

31 August 2022
Superfi logo

Reply from Superfi

Hi Matthew, unfortunately some lines sell out really quickly and we're really busy. We usually manage to get more stock, but sadly not in this instance.

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