Superfi Reviews 

5,420
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Easy web site to use and compare products. I ordered pionneer PRS-D800 car amplifier. Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than dir... See more

Rated 1 out of 5 stars

Best scammers I know out there. Claim products are in stock but when I make an order they'll delay the process for it to take up to a month to give a refund back! Scumbags!!

Rated 2 out of 5 stars

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of... See more

Company replied

Rated 5 out of 5 stars

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and... See more

Company details

  1. TV store
  2. Hi-fi shop
  3. Home Theater Store

Written by the company

Superfi Online - went bust in 2019. Do not order from them - it is a scam.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(5,420)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing prices

Amazing prices! Fast delivery! Easy to use website! What more do you want from a company?!
Definitely using this company again

2 December 2023
Unprompted review
Superfi logo

Reply from Superfi

Thanks a lot for the fantastic review, We look forward to your future orders!

Rated 5 out of 5 stars

Great experience on high end AV processor

Great experience. Knowledgable hi-go guy in store and terrific price on a high end processor. Bought at 3:30pm with next day delivery and arrived by 10 next day. Thanks

23 November 2023
Superfi logo

Reply from Superfi

Hello David, happy to hear you had a great experience with us. Thanks for leaving us a review, we hope that we can provide excellent service again for you in the future!

Rated 5 out of 5 stars

Very good experience with Superfi

Very good experience with Superfi. Delivery was quick and easy. Bought a turntable not used yet as it’s a Christmas gift for my son but I will definitely be using Superfi again.

21 November 2023
Superfi logo

Reply from Superfi

Hello Maggie, thank you for your order and for the great review. We hope that you son enjoys his turntable!

Rated 5 out of 5 stars

Great quality service with quick…

Great quality service with quick delivery could not ask for anymore will certainly use this company again in the future keep up the good work.

20 November 2023
Superfi logo

Reply from Superfi

Thanks Stephen, we aim to deliver a quality service and we're delighted that you've had a great experience with us!

Rated 5 out of 5 stars

Good Stuff

I have bought from Superfi a few times. Competitive prices and fast delivery - excellent service.

20 November 2023
Superfi logo

Reply from Superfi

Hello, thank you for the great review. We're glad that you're happy with our service!

Rated 4 out of 5 stars

Right product at competitive price

Right product at competitive price. Slight availability delay notified and agreed. Would use again.

13 November 2023
Superfi logo

Reply from Superfi

Hello John, you unfortunately ordered a couple minutes after our cut of for the next working day delivery on Thursday, hence why you received your delivery on the Monday. Nonetheless thank you for the great review, we're glad you're happy with your order!

Rated 5 out of 5 stars

Fantastic

Fantastic service from Superfi will definitely buy from here again. Great service.

26 October 2023
Superfi logo

Reply from Superfi

Thanks a lot Cheryl! We really appreciate the great review :)

Rated 5 out of 5 stars

You get what you pay for

The item I purchased, is very good .delivery was good overall the experience was excellent

27 October 2023
Superfi logo

Reply from Superfi

Thank you for the great review. We look forward to supplying you with excellent service again in the future Peter!

Rated 5 out of 5 stars

Great Service. Excellent Deal

Ordered an Audio Technica VM540ml cartridge.
This was available approx. 21% cheaper than elsewhere..
Product arrived in immaculate condition, and delivered very promptly.
I was kept abreast of the postage throughout.
Very impressed with the service from Superfi on all levels.

30 October 2023
Unprompted review
Superfi logo

Reply from Superfi

Thank you Mark for the great review, we always aim to deliver on our promise to our customers to provide excellent service!

Rated 5 out of 5 stars

Superfi provided me with a friendly…

Superfi provided me with a friendly efficient service.
I have no hesitation in recommending them to any prospective customer.

16 October 2023
Superfi logo

Reply from Superfi

Hello Philip Thanks a lot for the excellent review! We're glad that you were happy with our service :)

Rated 5 out of 5 stars

Super H F

Fantastic service and delivery next day 5 stars 👍

16 October 2023
Superfi logo

Reply from Superfi

Hello Graham, Thank you for the excellent review!

Rated 4 out of 5 stars

Great item at a good price but....

Great item at a good price.
But......
I thought I was getting next day delivery, turned up 3 weeks later.
I had to ring to try and find out what was going on.
1st 2 times I was told its on back order, but given no clear idea as to when I might get it.
On the 3rd occasion the (helpful) person I spoke to couldn't find my details at 1st, but after digging he did find my order.
Guess what the item arrived next day.
Maybe a coincidence?
Could do better with helping customers track their order.

30 August 2023
Superfi logo

Reply from Superfi

Hello Garry, we apologise that there was a delay in getting your order to you. Thank you for the great review nonetheless, we appreciate your feedback!

Rated 1 out of 5 stars

I ordered pioneer amplifier paid and…

I ordered pioneer amplifier paid and selected next day delivery, i waited did not receive the order I email the company was told its going to take one month or more to get the order, the company had no curtesy to write and tell me that if only I had not got intouch. I was recommended by a friend but will never use this company, such a disappointment..

7 September 2023
Superfi logo

Reply from Superfi

Hello, when you gave us a call we explained there was an error in our system and apologised, you said that it was no problem and even thanked us for tracking down an estimated arrival date for you. We don't understand why you have given us a 1-star review. If you would have informed us you were unhappy with our service on the call, you would have received an alternate outcome...

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, very well packaged and exactly as described. On the whole a super deal. Great product that looks and performs exceptionally well. Very happy with this purchase.

6 September 2023
Superfi logo

Reply from Superfi

Hello Grover, we appreciate the fantastic review! We're glad you're happy with you purchase and we hope you shop with us again :)

Rated 5 out of 5 stars

Great service

Very good cartridge and stylus, delivered next working day, will use Superfi again

2 September 2023
Superfi logo

Reply from Superfi

Thanks for the great review, we're glad you're happy with your purchases!

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