Went in birthday shopping for my bonus daughter, had a rough idea of what to get but Petrina was THE most amazing help - we shopped like 2 possessed demons to find the perfect outfits for the kid. Per... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Both young ladies on duty were very helpful, one dealing with my return.. ( wrong size) and clearly explained our options..and while my wife sought a new item. I noticed a sale item ideal for my job.... See more
We visited only to browse. I needed an assistant for advice only Well an employee PATRINA . Not only advice she provided her view on matching outfits . She has my personal gratitude we left with maj... See more
Christmas gift card was refused because it wasn’t credited in store . Admitted a member of staff over Christmas had done this multiple times and it had caused issues . Still didn’t resolve my issue .... See more
Company details
About Superdry - Rushden Lakes
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
A8a-8b Rushden Lakes Shopping Park, NN10 6FH, Rushden, United Kingdom
- 01933 357620
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt and Doug in the Rushden Lakes…
Matt and Doug in the Rushden Lakes store were absolutely spot on. Excellent customer service! I couldn’t fault them!
27 September 2025
Great Customer Service
Both members of the team (one assisted with changing room, one served at the counter) had great customer service and were very helpful. I gave my email for the receipt and so from that the server knew my first name and gave a pleasant ‘have a nice day’ remark using my name as I left. Made the shop pleasantly personal.
26 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service and care
I went into Superdry Rushden lakes to check a gift voucher I'd received November 2024 for my 40th, and to check the balance, the manager at the till tried a few times but nothing came up on the tills and advised this usually meant the gift voucher had experied. Initially disappointed Katrina the deputy manager took it up herself to call customer services, which were closed, that wasn't helpful for anyone. Katrina took the gift voucher details, my name and number and said she would call Customer Service again and once she had an update would contact me.
The following day, Katrina called to advise, the gift card had actually been purchased in 2022, I was shocked and thinking ah well that's that then I've lost out on £60, no no, Katrina went above and beyond and transferred the £60 onto a new gift card.
Thrilled and overwhelmed at the kindness and genuine care shown. Restoring faith that there are people that still genuinely care about their customers 😊 I can't thank you enough , you truly are awesome and passionate about your job and servicing your customers.
4 September 2025
Unprompted review
Reply from Superdry - Rushden Lakes
We appreciate you sharing your experience. We're so happy to hear that a team member was able to assist you with your gift voucher and provide a positive resolution. It's wonderful to know that their efforts made such a difference. Thank you for your kind words!
Superdry
Reply from Superdry - Rushden Lakes
We appreciate you taking the time to share your experience. We are happy to hear that our staff provided brilliant customer service!
Superdry
Reply from Superdry - Rushden Lakes
We're happy to hear that the team at Rushden Lakes were pleasant and helpful! We appreciate you taking the time to share your positive experience with us.
Superdry
My size vest wasn't in Rushden Lakes
My size vest wasn't in Rushden Lakes - bloke at the till kindly ordered one for me at no extra cost. Delivery took 2 days.
14 August 2025
Helpful
As with most SD clothing I normally need to buy the next size up, so I needed to return an item. Staff couldn’t have been more helpful and as a result ended up spending £160 more!
30 July 2025
Super soft textile and perfect artwork…
Super soft textile and perfect artwork for a visit to surfers paradise in November
30 July 2025
The lady who served me was so lovely…
The lady who served me was so lovely and helped me find the shirt I was looking for, very friendly staff and gorgeous top I’m so happy with !
19 July 2025
Whilst shopping with my daughter at the…
Whilst shopping with my daughter at the rushden lakes store today
I must say Petrina was something else,
Amazing lady , thank you for all your help sorting out my teenage daughter.
19 July 2025
Unprompted review
The young person in a store was totally…
The young person in a store was totally not focused on customer service. Every her answer was "all we have is exposed"
Not the way we like shopping. Better would be to shop online
15 July 2025
Easy to find things you wanted and good…
Easy to find things you wanted and good customer service
14 July 2025
The young lady at the check our was…
The young lady at the check our was really friendly and helpful.
7 July 2025
Wonderful customer service from Petrina
Went here with my 2 daughters and dog on the 28th June and was looked after by Petrina. She went above and beyond to look after us and pointed out the coolest place for our dog to wait whilst my daughters tried on their clothes. Top customer service and a credit to Superdry Rushden lakes.
28 June 2025
Unprompted review
Staff found extra sizes from back
Staff found extra sizes from back. Helpful and efficient. Thanks
4 June 2025
Great store layout,variety of clothing…
Great store layout,variety of clothing & accessories.
23 May 2025
Daughter was body shamed
My daughter was in store on sunday with a friend and tried a dress on. She came out to show her friend the dress. Her friend was not their was and said to the lady manning the dressing room I better get changed and she said yes you better and pointed to my daughter tummy area and laughed at her. Shameful behaviour
25 May 2025
Unprompted review
Friendly and helpful staff
Friendly and helpful staff. All size shirts and colourways available to try on.
17 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.