Superdry - Rushden Lakes Reviews 177

Petrina at Rushden Lakes really helped out today. I had a gift card and although it was out of date she managed to get me a new gift card which was spent today. Excellent service.

I visited the Superdry store at Rushden Lakes and had the best customer service from Petrina. She went above and beyond to find me the right sizes and make sure I was happy. I’m very grateful and had an amazing experience thank you very much.

Great staff and superb clothing range

I’ve always been a fan of Superdry’s service, but my recent visit to the Rushden Lakes store completely raised the bar. This has officially become my go to location!
​A massive shout out to Joe, who was an absolute legend throughout my shop. I wasn’t exactly making it easy swapping sizes and second guessing styles, but Joe didn’t miss a beat. He was constantly running back and forth, grabbing different bits for me to try and making sure every fit was spot on. It’s rare to find someone who genuinely cares about making sure you walk out looking and feeling your best.
​It’s that kind of high energy, nothing is too much trouble attitude that keeps me coming back. Thanks for the incredible help, Joe! I will definitely be seeing you again next month! Barry

Really friendly, helpful member of staff who went out of their way to help us find the correct size.

I went in today to get some outfits for a specific event which was quite out of my comfort zone. I couldn’t have been given better service by the store manager Petrina and her team Jamie and Charlotte. They went through the store picked out clothes based on what i wanted and helped my try on every outfit and they really helped with their advice. it honestly felt like shopping with friends. They took the time to make me feel valued and made the experience! i couldn’t recommend Rushden superdry and its employees more! it was such a wonderful experience

Had a fab experience at Superdry Rushden Lakes, thanks to Petrina! She helped me and looked after me, giving advice on an outfit for a party. She was happy to spend time with me making sure the dress was the right fit and colour. She really personalised my experience and I came away feeling like we already knew each other! She is a massive credit to Superdry and I highly recommend shopping there! Clare

What lovely friendly staff you have , happy in their job and serving . Excellent service .

We just had the best experience here today, and in all honesty it was not what I was expecting from Superdry!! It pretty much became a personal shopping experience for my daughter thanks to Petrina, who went above and beyond, pushed my daughter (13) out of her comfort zone and filled her with bags of confidence! We left with a super happy teen and a stylish new wardrobe! Thank you Petrina, you were truly amazing 🤩 - mum, dad & River

Good service and really liked the style of the varsity jacket, great edition to my college attire.

Yeah did well at the tills serving me , but didn’t give me a job though

What made my experience was the level of comfort within the conversation with Petrina we spoke as if we knew oneanother and she helped me pick out the colour that suited me best for a date soon . 10/10 Customer Based Experience

Tidy shop, friendly staff.
Purchased a man's coat.
Not a very good selection of T shirts for women, and none in a size 6.

I had received a gift of a coat through the post . The faux fur collar was very matted. So I thought I would take it back to a shop and see if they would help . I was worried about taking it back as I didn’t have a receipt. A member of staff (Oliver) was so helpful and reassuring. He exchanged it for one he had in the shop with no fuss. He is a credit to the shop . I really enjoyed the experience I had no reason to worry

Petrina at Rushden lakes, was very helpful, polite and friendly. That’s good enough for me to use the shop again. A smile and good customer service gets my business every time.

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We had an absolutely brilliant experience at the Superdry store at Rushden Lakes, all thanks to Petrina. She didn’t just help me — she spent real time with my daughter, helping her choose clothes and styling full outfits together. Petrina went well above and beyond, making my daughter feel confident, proud, and genuinely special.

It wasn’t just shopping; it was a really positive experience that meant a lot to us as parents. Petrina’s patience, kindness, and eye for style are outstanding, and she is a huge credit to Superdry. We’ll definitely be back — thank you for making a little girl feel so proud of herself.

Easy to order and swift delivery to my local store.

Came to exchange an item received for xmas that wasn't right for me. Olly and his manager made it extremely easy and were super helpful as i considered various replacements. Great customer service!