The set up was fine. The £10 I paid instore for the sim card was automatically & quickly discounted from the price of the unlimited plan. So the set up was extremely easy & included giving... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Switched to S.M during Covid as saw the offers and decided they were better than my current tariff on Giffgaff. I get unlimited everything for £16 a month. Most of the time it works well for me. Alway... See more
Company replied
I bought a new SIM for my daughter from Superdrug after she hadconstant network and data issues with O2. Switching over was really straightforward, activation was quick and easy, and I was able to t... See more
Company replied
Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... See more
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Company details
About Superdrug Mobile
Written by the company
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Written by the company
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Contact info
United Kingdom
- help@superdrugmobile.com
- www.superdrugmobile.com
4.4
Excellent
7K reviews
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My account won't let me top up due to…
My account won't let me top up due to website error
11 August 2026
Unprompted review
Reply from Superdrug Mobile
Hi Jess,
Thank you for taking the time to leave a review. I am sorry to hear you're having trouble renewing your plan.
Please can you kindly contact us via email at help@superdrugmobile.com or start a chat with us online at www.superdrugmobile.com. We would love to help resolve the issue.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Good signal but the problem is how top…
Good signal but the problem is how top up and how to now my balance as well
26 July 2026
Reply from Superdrug Mobile
Hi Nader,
Thank you for taking the time to leave a review.
I am sorry to hear you're having trouble renewing your plan, I would love to help.
Could you please get in touch with us at help@superdrugmobile.com with the reference number 5326744? We will be happy to help.
I hope you have a great day and I look forward to hearing from you.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Excellent
So far, I’ve had a good service connection is good and I’m happy with the service I’m with the service on provided with all in all Superdrug mobile it’s far better than I thought it would be so let’s see if this lives up in the coming months
26 July 2026
Reply from Superdrug Mobile
Hi Daniel,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you’ve had a good connection, and you are happy with the service
Your feedback is much appreciated!
I’m going to pass your comments on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Easy and great staff
17 July 2026
Reply from Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave a 5* review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Louisa,
Thank you so much for taking the time to let us know how you've found the set up! We really appreciate your feedback.
If you have any questions, please let us know and we'll be happy to help.
Hope you have a great weekend.
Thank you
Carmen
The Superdrug Mobile Customer Care Team
He did try his best and resolved my…
He did try his best and resolved my issue.
Thank you 🙏🏻
24 July 2026
Reply from Superdrug Mobile
Hi There,
Thank you so much for taking the time to let us know how helpful you found your customer service advisor. I’m going to pass your comments to the team I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Carmen
The Superdrug Mobile Customter Care Team
Reply from Superdrug Mobile
Hi there,
Thank you for leaving this review and bringing this to my attention. Could you please email us at help@superdrugmobile.com quoting 5322567, with as much information as possible? I’d like to investigate and get any issues resolved for you.
Thank you,
Carmen
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Alexandra,
Thank you so much for taking the time to leave a 5* review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Orded sim
Was really easy to order a sim... some of my family are on superdrug mobile as well.
18 July 2026
Reply from Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave a 5* review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Very Helpful
I was given all the help I needed to sort the new sim card and the staff were extremely patient with me, considering at 86 I am not that computer literate. Apparently my notebook is not up-to-date enough to accept the new sim, so I need to buy another one to make sure this sim works. Oh well.
2 July 2026
Reply from Superdrug Mobile
Hi Michael,
Thank you so much for taking the time to leave this lovely review!
I am happy to hear that the staff were extremely patient and helpful.
Your feedback is much appreciated!
Please connect with us again if you need any assistance in the future.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
If you have any questions about your SIM or account, please contact us anytime and we'd be happy to help.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Customer,
Thank you so much for leaving such a nice review and for letting us know that your experience with Superdrug Mobile has been perfect. It is much appreciated!
Marta
The Superdrug Mobile Customer Care Team
Easy switch
Easy switch. Good communications and excellent reception on my phone. Very happy.
19 July 2026
Reply from Superdrug Mobile
Hi Susan,
Thank you so much for leaving such a nice review and for letting us know that you are happy with your Superdrug Mobile plan, the excellent reception, and good communication. I am also glad to hear that the switch was easy.
Your feedback is much appreciated!
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
I cant stop the payment with my debit…
I cant stop the payment with my debit card. I really do not like it.
15 July 2026
Reply from Superdrug Mobile
Hi there,
Thank you for leaving a review! I'm so sorry to hear you've been having some issues with stopping your payment. This can be done through your dashboard and we'd be more than happy to help guide you through this or get it sorted on our end.
Could you please send us an email at help@superdrugmobile.com with as much information as possible about what you've tried so far? Please also be sure to include the reference 5316375 in your email. I’d love to help further with this and get it resolved for you.
Many thanks,
Mateusz
The Superdrug Team
Reply from Superdrug Mobile
Hi Mariam,
Thank you so much for taking the time to leave us this lovely feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Nazia
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Raymond,
Thank you so much for taking the time to leave us this lovely feedback.
We are always here to help, do not hesitate to get in touch if you need anything in the future.
Have a lovely weekend!
Thank you,
Carmen
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Helen,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to the staff to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Nazia
The Superdrug Customer Care Team
Not the easiest to top-up sadly
Not the easiest to top-up sadly. I purchased a sim card to use whilst travelling, and didn't require another contract. Unfortunately when trying to top up online on my phone I had to download specific browsers, which for this day in age is honestly insane - but it wouldn't work any other way and customer service advised google, or google chrome didn't display the accounts and thus many people were experiencing the same issues. I don't have time to faff around with different browsers, so sadly wont continue using.
5 May 2026
Unprompted review
Reply from Superdrug Mobile
Hi Leanne
Thank you for taking the time to leave us a review and I'm really sorry to hear about your renewal issues.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com (opens in a new tab) and include the reference 5312939. I'd love to help investigate this further to see what's happened with your account and aim to restore your faith in Superdrug Mobile.
Kind regards,
Nazia
The Superdrug Mobile Team
Glad I changed to superdrug very easy…
Glad I changed to superdrug very easy to change providers and keep my number all done with no issues and so far very pleased
15 July 2026
Reply from Superdrug Mobile
Hi Michael,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
If you have any questions about your SIM or account, please contact us anytime and we'd be happy to help.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
futile registration friction
I bought the SIM via superdrug.
But instead of automatically connect that to superdrugmobile, you email a link to "pair" between the two (email title "Sign Up Token").
This is futile. Do it yourself. In addition, also connect the 'Health & Beautycard Number' automatically (now one needs to do it himself). Both are pointless friction.
The worse part is that the "Sign Up Token" email went to the spam. And I could not understand why I cannot access superdrugmobile.
Make a long story short:
instead of removing friction, you add futile registration steps
15 July 2026
Reply from Superdrug Mobile
Hi there,
Thanks for taking the time to leave a review, we really appreciate your feedback and take it seriously!
I'm very sorry you had issues with the activation process and the Sign Up Token and linking your Health and Beautycard manually.
If you are still having problems, please pop on chat or send an email to help@superdrugmobile.com so we can resolve this for you.
If you have any other questions, let us know and we will be happy to assist.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
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