Superbuy Shopping Reviews 

1,031
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many users frequently praise the exceptionally fast shipping speeds and note that customer support agents are always incredibly helpful and quick to respond whenever assistance is needed. Consumers also appreciate the reliable tracking updates, smooth ordering workflows, and transparent pricing provided consistently throughout the entire purchase process. Though some customers experienced unusually long delivery delays, unexpected tracking hurdles, or complicated issues involving strict customs restrictions. A few reviewers also noted a very frustrating lack of proper communication, unhelpful staff responses, and poor overall support when specific order problems arose.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Service

Reviewers mention mixed feedback about service, with many loyal consumers praising the fast, trustworthy, and... See more

Product

Users describe ambiguous interactions with the product, as many reviewers highlight good quality photos and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being very... See more

Order

Customers had ambiguous experiences with order processing, as many reviewers praised fast delivery, seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only best Service out there for shipping from China to anywhere in the world Never been seized and everything is tax-free You can get stuff to the UK within 14 days Customer Service acc... See more

Rated 5 out of 5 stars

Superbuy is a great and easy way to get your hands on items from China. They’ve helped me pre-order merchandise I otherwise wouldn’t be able to buy (either because international shops don’t have t... See more

Rated 5 out of 5 stars

I love SuperBuy, they’re the most reliable way to shop for items that usually wouldn’t be able to be done. I use SuperBuy a lot to buy things from TaoBao. As someone from the UK, I can’t purchase item... See more

Rated 5 out of 5 stars

Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any... See more


Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,031)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Superbuy has the best User Interface…

Superbuy has the best User Interface for managing your items. It has many payment methods including crypto payments. QC and customer care are quick. But the shipping prices are the highest. Coupon or reward system is very weak for an agent of this size. There are normally no coupons available to get discounts on shipping.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excelent shopping agent

I recently had a problem with a purchase because the product arrived bent and clearly damaged. Within three hours, the shopping agent contacted the seller to request a refund or a replacement. Thanks to them, the product is back in perfect condition.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, trustworthy

Provides photos of product upon purchasing, and easy to contact customer support, always willing to accommodate and assist with issues.
No problems so far with this service, I plan to continue to use it.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Its the best agent

Its the best agent, Shipping and handling is fast. Support gets back to you quick never had a better Agent.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care!

Amazing customer service, responds timely and handles all professionally and worth care, you can see the dedication to service 10/10

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is the best agent

I’ve been using Superbuy recently, and so far my experience has been excellent. Even though I haven’t shipped anything out yet, all of my items are safely stored in their warehouse. They provide frequent updates, which makes it easy to track everything. Their customer service has also been outstanding. Very responsive and helpful whenever I had questions. I even sent a few items back to sellers through their service, and the process was smooth and hassle-free. Overall, I’m very satisfied with the reliability and support they’ve provided.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy has been the best option for…

Superbuy has been the best option for me to purchase things in China from Australia. The agents have been nothing but helpful through my purchases and the whole buying process was smooth. I will use Superbuy again for my future purchases.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is my favourite discovery of…

Superbuy is my favourite discovery of this year. It allows me to shop from some of my favourite stores on Taobao and have my packages forwarded for a reasonable price. I've used the service several times now, and each time my items arrive well package and pristine. The pricing is upfront, and transparent. I couldn't recommend Superbuy more!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is my go-to shopping agent

Superbuy is my go-to shopping agent. The process is simple: I buy what I want from Taobao, it goes to their warehouse, they send me photos for QC, and then they ship it all together. Their customer service is very helpful, and their packaging is always secure. A bit more expensive than doing it yourself, but the convenience and reliability are 100% worth it. Definitely using them again!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Not a bot i swearr!!

I’m on my third haul right now And i never encountered any problems with shipping. I love the service and they help me with everything!

23 September 2025
Unprompted review

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