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Superbuy Shopping Reviews 

1,031
•
TrustScore 4.5 out of 5

4.5

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many users frequently praise the exceptionally fast shipping speeds and note that customer support agents are always incredibly helpful and quick to respond whenever assistance is needed. Consumers also appreciate the reliable tracking updates, smooth ordering workflows, and transparent pricing provided consistently throughout the entire purchase process. Though some customers experienced unusually long delivery delays, unexpected tracking hurdles, or complicated issues involving strict customs restrictions. A few reviewers also noted a very frustrating lack of proper communication, unhelpful staff responses, and poor overall support when specific order problems arose.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Service

Reviewers mention mixed feedback about service, with many loyal consumers praising the fast, trustworthy, and... See more

Product

Users describe ambiguous interactions with the product, as many reviewers highlight good quality photos and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being very... See more

Order

Customers had ambiguous experiences with order processing, as many reviewers praised fast delivery, seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only best Service out there for shipping from China to anywhere in the world Never been seized and everything is tax-free You can get stuff to the UK within 14 days Customer Service acc... See more

Rated 5 out of 5 stars

Superbuy is a great and easy way to get your hands on items from China. They’ve helped me pre-order merchandise I otherwise wouldn’t be able to buy (either because international shops don’t have t... See more

Rated 5 out of 5 stars

I love SuperBuy, they’re the most reliable way to shop for items that usually wouldn’t be able to be done. I use SuperBuy a lot to buy things from TaoBao. As someone from the UK, I can’t purchase item... See more

Rated 5 out of 5 stars

Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any... See more

Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,031)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Superbuy has genuinely been the best…

Superbuy has genuinely been the best app I’ve ever used the prices are amazing and all of that but the only problem is that I’m broke so I can’t afford anything. But all that aside it’s really the best rep app I think it is better than Pandabuy and every other app.

23 September 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service and all out good…

Great customer service and all out good experience. I really recommend this. I had a problem with shirt I ordered from a seller. They didn’t want to compensate me. But Superbuy step up and gave me a option that was fair

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Best proxy ever

Very quick service without fees, super kind customer service and shipping expert as well as many other features make superbuy so convenient <3

23 September 2025
Unprompted review
Rated 5 out of 5 stars

superbuy shopping

superbuy absolutely amazing. I love shopping with them because they have the best shipping prices. I always ship out my hauls with superbuy because it was really it is reliable very easy to use. I love their little coupons that they gave me and how cheap their shipping is compared to other agents.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy experience

I really liked how I could easily see the updates of my order, which made the process stress-free. The shipping was smooth, packaging was safe, and everything arrived in good condition. Superbuy made the whole experience easy and reliable.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Great site

Great site, agents are very caring and thoughtful. Always respond on time and effectively. Would recommend them great agent

21 September 2025
Unprompted review

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