Supagard Reviews 

117
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, professionalism, and quick responses. Many people appreciate the peace of mind provided by the aftercare service and lifetime warranty, noting that the company goes the extra mile to ensure satisfaction. The products are often described as effective, giving cars a great shine and maintaining paintwork in excellent condition. However, some customers also noted issues with the product's quality, mentioning that it did not always provide the expected protection against bird lime or that the application by dealerships was sometimes faulty. A few other people also felt that the product was overpriced and did not perform as well as other, less expensive alternatives they had used.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers finding it superb for maintaining paintwork... See more

Service

Users describe positive interactions with service, highlighting the company's commitment to customer... See more

Quality

People report ambiguous experiences with quality, with some customers praising the product for maintaining... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the fantastic aftersales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Supagard paint & fabric protection & had it applied to my new car . Looked fantastic . Sadly incurred a very slight dent to the bodywork that had to be repaired by a 'paintless dent rem... See more

Company replied

Rated 5 out of 5 stars

Purchased a new car and opted in for paint protection with Supagard. Car arrived and has been treated inside and out. Car looks fantastic and with reasurance that the aftercare service is brilliant as... See more

Company replied

Rated 5 out of 5 stars

I had my new car treated with Supagard which maintains the paintwork in excellent condition. I noticed some birdlime on my vehicle which I removed but left a mark approximately one inch long. I contac... See more

Company replied

Rated 5 out of 5 stars

Had a small issue with the application of paint protection by my car dealership. I contacted Supagard and they sent out Ronnie, great guy and professional. He reapplied the product on my car and what... See more

Company replied


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Supagard, one of the leading car care product ranges in the world. We provide Paint Sealant, Fabric Protection, Carpet Protection & Leather Protection


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(117)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Always been very obliging!

Always very obliging.
Can’t fault them. I had a bumper repaired due to damage. A small text to our local rep Pete Beck who lives a distance away and the arranged visit was in the diary. Pete re - Supagarded the bumper completely free of charge. Brilliant service

7 February 2023
Unprompted review
Supagard logo

Reply from Supagard

Thanks Michael for the 5 star review which is appreciated. At Supagard we are always seeking to give all our customers 100% satisfaction.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Caravan treatment.

Recently we bought a new caravan from a dealer who shall remain nameless. During the sales pitch we were offered Supagard treatment as an extra which we bought. On return home with the van through horrible weather I decided to give it a good clean thinking this won’t take long as the Supagard will have done its job.
How wrong I was, So I contacted Martin at Supagard to moan. The chaps at Supagard must be the most helpful bunch I have ever dealt with.
After a visit from Ronnie and Graham who completely re coated the van inside and out we established that the treatment hadn’t been applied properly and the roof hadn’t been done at all. On return home once again with a caravan covered in road grime I hosed it down and 2 mins later spotless van. Now that’s what the caravan salesman said it would do !
Thanks to the whole team at Supagard for resolving an issue that was not your problem, you are the best.

22 January 2023
Unprompted review
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Reply from Supagard

Hi Graham,

Thank you very much for your 5 star review and your compliments towards Supagard and our team.

This kind of scenario helps install confidence in buyers of Supagard what really happens if something could go wrong.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Supagard Car Protection

Supagard what a marvellous Company. Martin is so knowledgeable and helpful, he introduced John who visited me at home to Supagard my car. John knew exactly what do, several hours later the finish on my car was perfect. The overall experience was marvellous. If I could I would give them a 10 star rating.

13 January 2023
Unprompted review
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Reply from Supagard

Hi Adrian,

Thank you so much for your 5 star rating on trust pilot, as a company we like to 100% customer satisfaction with the good old fashioned customer comes first belief.

Martin and John are true ambassadors to our brand and thank you for the compliments to them both.

James Smyth
Technical and purchasing Director


Rated 1 out of 5 stars

£400 for spray markings, and dirty car!

Purchased £400 supagard treatment with my Tesla model 3 purchase from cargiant.

I was sold: A full valet (in uk this includes polishing), protective supagard bionic treatment. Interior leather protection and fabric treatment to prevent any water dirt/stain markings.

What I received: Vehicle with spray markings all over. Interior was dirty! Exterior even windscreen/windows were not cleaned to put everything in perspective. Dust in centre console?!

When I pointed out the condition of the vehicle, the collections manager took the car away only to return 10-15 minutes later claiming its all done. Refused to undertake service I paid for. Many emails exchanged with cargiant and I have been implied a liar, when challenged with photographic evidence I was offered £60 for valet elsewhere and then drive 2 hours to them for 're-spray' literally that! And, this on a vehicle worth £35,000+

Do not buy this add-on, its a gimmick, and just a spray. Much better options out there. Car floor mats also went missing, yet to be relocated! Take my word and £20 car wash will do better job.

---------------

Thank you for your reply @James. Are you saying cargiant is falsely claiming that they are supagard authorised partner? Did they forge your warranty document as well?

3 December 2022
Unprompted review
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Reply from Supagard

Hi Khurram,

Thank you for your review, I am a little confused that your grievance is with the dealership rather than Supagard. We do pride ourselves in 100% customer satisfaction and would welcome you to contact me direct to chat further regarding the treatment. We have treated over six million cars in the UK and spend hundred of thousands on testing ensuring the best chemistry is being applied to cars.

Cargiant are one of our trust worthy approved suppliers and we have been working with them for many years.

My email address for you to contact me :

james.smyth@supagard.com

I look forward to hearing from you.

James Smyth
Technical and purchasing Director


Rated 5 out of 5 stars

Juke purchase from Ben

Ben was fantastic. Really friendly, professional and approachable. Made the whole process of part exchanging and purchasing a new car a breeze. 10/10 would buy from again.

17 December 2022
Unprompted review
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Reply from Supagard

Hi Ben,

Thanks for taking the time to send in a 5 star review it is very much appreciated.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Brilliant

The service I received from Pete was absolutely second to none. He kept me fully informed throughout our communication and was extremely helpful and pleasant. I am always wary about buying “extras” when purchasing anything and hardly ever do but I am so pleased I purchased the Supagard treatment when I got my car. I thought that claiming on the guarantee would be more hassle than it was worth but I was completely wrong. Pete couldn’t have been more helpful.

11 October 2022
Unprompted review
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Reply from Supagard

Hi Karen,
Thank you so much for your 5-star review and your lovely compliments towards Pete.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Supagard gave us a Super Service in…

Supagard gave us a Super Service in helping us to get through a sticky situation with a main dealer when collecting our new car.
They made us feel comfortable that the lifetime guarantee was there to support us if we ever needed it.
The advise and help from Martin at Supagard gave was second to none, a fantastic help.
Supagard has alway been a wonderful set of products that I now used on many of our new cars to keep them looking new and protected.

9 October 2022
Unprompted review
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Reply from Supagard

Hi Glen,
Thank you very much for your 5 star review. Martin is one of our top ambassadors to the brand and I personally really appreciate your comments.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Wonderful People.

Supagard recently fixed some marks on the paintwork of my car. The job was outstanding. That was a few months ago. I’ve recently become the Captain of my local golf club and have been looking for gifts etc to auction off for a charity to help a local little 6 year old boy called Jack. Supagard offices are based in Glasgow and I’m based near Bath but they contributed a fantastic gift of some of their products that I can auction off to add some funds to support little Jack. I was immensely pleased at their products and level of service when they repaired my paintwork but I am truly overwhelmed by their generosity. I believe a company is defined by their ethos and Supagard and their staff are truly magnificent. What a wonderful bunch of people. I’ve just bought my wife a new car and I’ll be getting Supagard in to protect the paintwork and interior. Their products and service provision are top notch. Thank you Supagard.

6 October 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi David,
Thank you for your 5-star review and for sharing your Supagard experience.
We are grateful for your honest feedback and wish that your charity Auction goes well for young Jack.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Great product and technicians

Pete from Supaguard came out to retreat the car after I had to replace the drivers seat. Absolutely amazing service, very professional and the communication leading up to the appointment was spot on. It's nice to know that there are still some decent and professional people around! Would absolutely recommend this company and their product, which has already saved my interior countless times (if you have young children this product is a must). It really works!!

23 September 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Adam,
Thank you very much for your 5 star review and your feedback on our company and special thanks to Pete who always goes above and beyond for his Supagard customers.

James Smyth
Purchasing and Technical Director

Rated 5 out of 5 stars

Excellent product and customer service

I have been extremely pleased with the Supagard paint protection on my vehicle.
The product is excellent and your customer support team must be highly praised. Unfortunately there was a small bird lime residue which had left a mark on the car’s bonnet.
The service I received from my initial contact with Lucca at your Head Office to the home visit by Rob Hall, who carried out the minor remedial work, was above and beyond my expectations. They are superb ambassadors for your company.

15 September 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Francus,

Many thanks for your five star review and you lovely compliments to Lucca and Rob.

At Supagard we pride ourselves in looking after our customers like family.

James Smyth
Purchasing and Technical Director

Rated 5 out of 5 stars

Great product and Great service

Great product and Great service. Pete Beck was excellent, and did the inside of my car in the heatwave. Legend. Thank you

11 August 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi,

Thank you for your 5 star review and your compliments to Pete Beck.

Supagard price ourselves in 100% customer satisfaction

James Smyth
Technical and purchasing Director

Rated 5 out of 5 stars

Just brilliant

I had a slight problem with some areas of my vehicle so contacted Supagard and spoke to Martin at head office. Having explained what the problem was he arranged for one of the companies technicians, Jonny, to attend to have a look. On arrival he was such a nice guy and explained what he could do and proceeded to solve the minor problems on a couple of the cars panels. He then decided that he would clean and re treat, where necessary, the whole vehicle showing me the process and explaining how the protection works. The vehicle now looks like it’s just come out of the showroom. I’m not easily impressed but on this occasion I was flabbergasted.
From start to finish the process was professional, friendly and quick, with both Jonny and Pete being a credit to the company. I can’t recommend this company and it’s staff highly enough.

22 August 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Graham,

Many thanks for your 5 star review, its another true reflection of what we stand for when it comes to Customer satisfaction.
Your compliments to Jonny and Pete will be passed onto them and we appreciate your comments regarding their approach to resolving your issues.
James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Friendly, honest and supportive service

I sustained some damage to my paintwork and Supagard were very helpful, they arranged for me to have all the repair work done and Supagard reapplied without any hassle. Excellent service, thanks to Pete Beck who arranged everything and kept me informed of developments and the progress of my claim every step of the way!

23 July 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Stacey,

Thank you very much for your 5 star review and your compliments to Pete Beck.

This is a true reflection of how Supagard looks after our customers and we thank you for taking the time to send in your feedback from the experience.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

I cannot thank Pete enough for the…

I cannot thank Pete enough for the wonderful service we have received, he’s such a lovely genuine man and was so helpful.
The sheen on our car is just superb now since we’ve had Supagard. It’s definitely easier to keep clean too. If I could give 10 stars I would!! HUGE thanks.

20 July 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Tess,
Thank you very much for the 5 star review and the lovely compliments to Pete.
Supagard pride itself always in 100% customer satisfaction.
James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

Great service

Great service, spoke to someone called Pete and he kept me up to date and got in touch with someone called Andy who did a brilliant job of my car by sorting out my paint work. Thanks again!

16 July 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Chan,
Many thanks for your 5 star review and your compliments to Pete and Andy.
Supagard always strive to ensure a 100% customer satisfaction.

James Smyth
Technical and purchasing Director

Rated 5 out of 5 stars

Supagard are excellent in treating customers fairly.

I emailed Supagard,with regards to streaks on my new caravan after only 8 months from purchase, it then transpired the supagard warranty had not been registered, after I assumed the caravan dealer was going to do it. On contacting the dealer they could not help. On contacting Supagard, within 10 minutes I had the good fortune of receiving a telephone call from Martin McCue, what a star Martin is. He took 'ownership' of my issues, competed the validation certificate and sent a complmentary Supagard 'Scuff Mark Remover' which I would recommend to any one as it certainly did the job. Caravan is now streak free !
Martin was an absolute pleasure to deal with, an asset to Supagard, whose products I would highly recommend.

8 July 2022
Unprompted review
Supagard logo

Reply from Supagard

Hello Andy,
Thank you so much for your 5 star review and your lovely compliments about Martin.

At Supagard, we do pride ourselves in 100% customer satisfaction and we look after our customers like family.

Hope you enjoy your lovely caravan.

James Smyth
Technical and Purchasing Director

Rated 5 out of 5 stars

First class customer service

First class customer service. Excellent communication. Pete rang me the night before to tell me what time he would arrive and he came on time and provided an excellent service. Would definitely recommend and use again. Thanks.

26 June 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Anthony,
Many thanks for the 5 star review, your comments are a great example of how we look after our customers.
I will pass on your kind comments to Pete too.
James Smyth
Technical and Purchasing Director

Rated 4 out of 5 stars

Awful experience

I need to withdraw a recent negative review of Supagard regarding water marks on my black Mercedes SLC. I now find out that the product was a different one and so apologies to Supagard. Their customer service has been superb (this is before the real product was identified). I have never witnessed such helpful people and I am very impressed. I just wish Mercedes at Lister had used supagard and not another product!

17 June 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi BFF,
Thank you for your review, in order for us to fully understand what exactly is going on and who applied the product can you please get in contact with our Head Office number below 0141 633 5933
We always aim for 100% customer satisfaction so will look forward to hearing from you.

Rated 5 out of 5 stars

Supagard Support

Due to some confusion at the Dealers as to whether the Supagard treatments had been applied to my new car I was contacted by Pete from Supagard. He said the best solution was to apply fresh treatments at my house. He worked for nearly 3hrs non stop and the results were excellent, this level of service/support is rare today and I would highly recommend Supagard. Thanks again to Pete for a fantastic job.

13 June 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi John,
Thanks very much for the 5 star review for Supagard.
Supagard believe in 100% customer satisfaction throughout and I think this was evident with Pete's response to your dilemma.
Thanks for the compliments to Pete too.
James Smyth
Technical and purchasing Director

Rated 5 out of 5 stars

Brilliant service all round

I had Supagard applied to my new car by the dealer. After delivery of the car I noticed a few marks on the paintwork that I couldn’t remove. After many contacts with the dealer I was getting nowhere. I then contacted Supagard who came over within the week. Pete and Dave came out to my place of work and removed a lot of the marks but unfortunately due to the time lapse they couldn’t resolve all the panels concerned. Supagard then arranged to have those panels re painted for me.
Exceptional service all round from Supadard even though it was not their fault, Pete took full ownership of the issue and kept me informed at every stage.

Once I got the car back Pete arranged to come back to my house to re apply the protection correctly to the painted panels.
I wouldn’t hesitate to have Supagard applied to my car again, as clearly they are always there for you should you need them.

29 May 2022
Unprompted review
Supagard logo

Reply from Supagard

Hi Dave,
Thank you very much for your five star review. Supagard do pride itself in 100% customer satisfaction.
I am pleased that Pete and Dave has looked after you and our head office team for coordinating it.

James Smyth
Technical Director

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