Terrible experience trying to purchase gift vouchers via the website. The moneys been taken, but no email confirmation that the vouchers are on their way. I then get an email that says "Thanks for sto... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
LOVE SUPADANCE! I am a loyal fan of these shoes as I've had many pairs over the years. Customer service is extremely poor though, hence the 3 star experience. Have emailed twice and left a voicemail r... See more
Very poor customer service. I bought a pair of shoes online and the size was small, I shipped it back to UK from Dubai requesting a bigger size, the package was received by their side. However, no f... See more
Company replied
Having bought my dance shoes from Supadance a few years back I was generally happy with the performance of the shoe despite the felt pulling back quite soon after I used them. The shop... See more
Company details
Information provided by various external sources
We have been manufacturing ballroom & Latin dance shoes for over 50 years, so we do the thinking and you do the dancing.
Contact info
159 Queens Road , IG9 5BA, London
- +44(0) 208 505 8888
- sales@supadance.com
- www.supadance.com
1.8
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality products quickly dispatched
30 October 2019
Unprompted review
User friendly website and order arrived…
User friendly website and order arrived when promised.
28 October 2019
Unprompted review
Really easy web site to use and very…
Really easy web site to use and very good customer service.
28 October 2019
Unprompted review
A fast delivery
A fast delivery, the shoes are very confortable, it’s a real pleasure to dance with!
28 October 2019
Unprompted review
what you see is what you get
All products as described in the catalogue or on line and excellent value
28 October 2019
Unprompted review
Really quick service from sending…
Really quick service from sending original shoes and also sending replacements when I needed a smaller size.
Brilliant product, too. If I could wear my shoes all of the time, I would!
28 October 2019
Unprompted review
Great speedy service
Great speedy service, shoes arrived really quickly. Shoes are a great fit
28 October 2019
Unprompted review
Fantastic
I love supadance shoes for my my 9 year old son. Supper supportive and very flexible. Have tried others but these are simply the best. Great service too.
27 October 2019
Unprompted review
Highly recommend
Fast delivery. Excellent shoes for my daughter, she finds them very comfortable to dance in. After trying out other brands she asked for Supadance shoes again because of how comfortable they are
25 October 2019
Unprompted review
Gorgeous shoes
Gorgeous shoes, my daughter loved her juvenile ones and her new junior ballroom and Latin pairs that we have just recieved even more. Highly recommend x
25 October 2019
Unprompted review
Friendly service
Friendly service. I live in Surrey so used its post services. The quality of the shoe is fine. A bit more expensive with the postage but good quality.
24 October 2019
Unprompted review
Excellent product & customer care
Excellent product & customer care. All my shoes over the last 20 years have been Supadance.
23 October 2019
Unprompted review
Great quality!
I bought a pair of ballroom shoes. They must be my third pair in ten years from here. They are great quality and last a long time if taken care of. Fast delivery and reliable products, consistent sizing.
20 October 2019
Unprompted review
Very poor customer service
Very poor customer service.
I bought a pair of shoes online and the size was small, I shipped it back to UK from Dubai requesting a bigger size, the package was received by their side. However, no feedback was received till date, no cooperation, no response to emails.. nothing!
16 October 2019
Unprompted review
Reply from Supadance
Hello,
Thank you for your review. We did receive your emails and were in communication with you from the 29th September to help you with your return procedure; and through the first two weeks of October.
Unfortunately our Returns Department had one less member of staff between the 7th - 11th of October due to illness. Therefore this caused a delay in returns processed between 4th - 11th October. However, on Monday 14th October all returns were immediately dealt with. You have been in contact with our Returns Department and your exchange for an alternative Style has been dealt with and completed on the 14th October.
We do apologise for the delay unfortunately it was due to unforeseen circumstances. We do hope you have received satisfactory service from our Returns Department once they were able to get in contact with you.
Kind Regards,
Supadance Team
My son said that shoes are very nice…
My son said that shoes are very nice and comfortable.
15 October 2019
Unprompted review
You did not have my choice of shoes in…
You did not have my choice of shoes in stock you kept me well informed on delivery and even gave me the chan to pick another design
Delivery was within ten days amazing service thank you
14 October 2019
Unprompted review
I have bought shoes for Balroom dancing…
I have bought shoes for Balroom dancing for my daughter and they are amazing. I would say they are a bit pricey but very good quality and perfect fit.
13 October 2019
Unprompted review
Quality company to deal with.
Have always had a fantastic experience with Supadance products,great quality and lovely staff to deal with if there are any problems with fit,and prompt delivery!
11 October 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.