Sunwing Reviews 

This is just a follow up of my 1st review about been stranded in Cuba in July. After writing several reviews a sunning rep got back to be and collected information via email. They stated for for the receipts submitted they would reimburse funds in the amount of $1622 providing a dignity a waiver electronically.
After signing the waiver, the worse, unexpected, unprofessional, scanning thing happened. Sunwing blocked my email, so I could not send emailts to info@sunwing anymore. I was very shocked and tried calling multiple times and today have not received any word from them.
As a Canadian, I am very disappointed and cannot imagine how Sunwing could go about doing shady business such as this.
Why would they have me sign a waiver and then not reimburse out of pocket expenses for hotel, food and travel when they took us from Canada to Cuba but denied us boarding our flight back after my birthday vacation. All documents were in good standing but we were the only black couple and they clearly were overbooked so we were left behind in Cuba to wait for the next available flight the following week.
Such a distasteful and discourteous way of business.
What do you have to say about this Sunwing?

After a brutal year, I spent over 12 months saving up to take my family on what was supposed to be a much-needed vacation—one last chance to reset, breathe, and enjoy time together. I booked through Sunwing, which is owned by WestJet, trusting their promise of “frictionless, unique and memorable vacation experiences.” What I got instead was a nightmare.
The resort they sold us as a “4-star” was a joke—run-down, filthy, and nowhere near what was advertised. The food was nearly inedible, a serious concern when traveling with family. Toilets broke constantly, our shower was non-functional, the in-room phone didn’t work (safety issue, anyone?), and neither did the TV. This wasn’t a vacation—it was a slap in the face after everything we’d already endured this year.
And what did Sunwing offer in return? A pathetic $200 voucher per person—as if I should save up for another 1–2 years, hand them thousands of dollars again, and hope they don’t send us to another dump. Insulting.
Sunwing and WestJet clearly do not vet the resorts they promote. They are more interested in filling flights than fulfilling promises. Their own branding claims they’re a “Canadian-operated company dedicated to delivering frictionless, unique and memorable vacation experiences.” Well, it was memorable, alright—for all the wrong reasons.
I wouldn’t trust Sunwing or WestJet with a weekend road trip, let alone another family vacation. Avoid them at all costs.

Experience was an absolute nightmare!

Our original flight was scheduled for March 1st, 2025 @ 4:45PM
We arrived at the airport by shuttle @ 2:30PM
It took over 45 minutes to simply get through baggage check.
It took another 45 minutes to get through the boarding pass and security queues.
We then waited in the gate area for over an hour, and boarded the plane at 5:30PM (45 minutes past the scheduled flight time.)
As a person with MS, this was very difficult and taxing on my body.

Once boarded, we sat on the plane for 3 1/2 hours.
We were given very few basic updates about simple "delays"
A small half cup of warm water was provided ONCE during that entire time frame.

At 9:00pm we were told that the flight was cancelled and accommodations would be made.
It took another half an hour for everyone to be de-boarded and brought back to the gate.

From 10:00 PM until 11:45 PM the passengers were left outside the airport in the humid 25 degree heat with no water
and no update of any kind from any staff.
We also had zero ability to communicate with anyone unless we paid for wifi, as the 3 hour free wifi had expired long before hand.
ALL other airlines had busses ready and waiting for passengers the moment they left the airport.

Once busses finally started to arrive at 12:00 AM, We were told we would be going to the "Dream" resort 1 hour away.
The flight the next morning was scheduled for 11:00 AM
we drove until 12:30 AM when the bus over heated and broke down.
Once we were back on the road, our bus stopped at 2 different resorts with no passengers getting off the bus.
The driver had to get out and talk to someone or on his phone for long periods of time.
It wasn't until 2:00 AM that our driver finally arrived at the resort we were told we would be going to.
It then took another half an hour to get checked in and finally get some rest.

The rescheduled departure (at 11:00 AM March 2nd, 2025) was then rescheduled again to 8:00 PM.
We left the resort at 3:30 PM by shuttle, drove 1.5 hours back to the airport and arrived at 5:00 PM.
The self check kiosk would not accept passports because information was incorrectly entered by the staff when they rescheduled the flight.
(Ex: my name was Rob N not Robyn and therefore the passport scanner declined)
Because of this, we had to wait from 5:10 PM until 7:40 PM before we could even check our bags.

We got to the gate at 8:00 PM, and it wasn't until 8:45 PM that we finally boarded. (45 minutes after set departure time)
We then waited on the plane until 10:00 PM before we actually left the tarmac.

Because of these delays, myself and my partner had to miss a day of work.

This experience was an absolute nightmare, and the flight getting cancelled was not the major issue, it was all the other delays, lack of planning, lack of information, and lack of proper care for the passengers, zero accountability by the airline, and zero customer service.

The 11 hours on March 1st and the 7 hours the following day were absolutely unnecessary and regardless of the plane cancellation,

It was "exempt" from the APPR under the blanket "Cancellation" which is nonsense. The entire situation should be considered and not just the "cancellation"
as there were many other delays, lack of care and planning, customer service, etc which were within the airlines control.

In Punta Cana the Sunwing representative is scamming ppl. His name is Eduard Sivestre De Leon. We booked a trip said that someone will picks us . No one attended and not given back our money. He collaborated with the company to scam us and take our money. Sunwing should take responsibility who she puts there to a representative.

Sunwing has been, hands down, one of the worst travel companies I’ve ever used. Here’s why:

OUTBOUND FLIGHT:
Although we arrived at the airport on time and completed check-in without issues, we were left waiting far too long for the bus to take us to the gate. As a result, we were the last passengers to board — without knowing we were even late. We received a phone call saying the flight would leave without us, despite us doing everything correctly. Completely unacceptable.
Onboard, the flight attendants were cold and unfriendly, looking at us like we personally ruined their day. The plane itself was old, worn out, and visibly falling apart — broken panels, filthy seats, and nearly unbearable cold throughout the flight.
As for food — they offered cheap boxed pasta for $10. No tap payments, no cash — only physical cards, which no one warned us about in advance.

TRANSFER ON ARRIVAL:
Our transfer was late by nearly an hour, and no one apologized. The bus was old and uncomfortable — not what you’d expect after booking a full-package vacation.

HOTEL EXPERIENCE:
We spent seven days at a resort that was nothing like what Sunwing advertised. It’s painfully obvious that either the hotel or Sunwing actively removes negative reviews — because at least 80% of what was promised turned out to be false.
The food was disgusting, the service was poor, and the hotel was nowhere near a 5-star standard.

RETURN TRANSFER:
We went to the front desk five times to ask about our return shuttle — no one from Sunwing was there. Not once. Other tour companies like Transat were present, communicative, and helpful. Sunwing? Completely absent.
There was no internet at the hotel, no way to contact support, and no information provided in advance. We waited over two hours before anyone — from another company — helped us figure out our transfer.

RETURN FLIGHT:
Even worse than the first. Two pairs of Balenciaga pants were ruined because the seatbacks were covered in disgusting, sticky glue that transferred onto the fabric. Again — freezing cold, no drinks, no food, no care.
The group in front of us was rowdy, turning lights on and off constantly, making noise — and no flight attendant did a thing. It felt like nobody on that plane gave a damn about the passengers.

⸻

Final thoughts:
Sunwing offers zero customer service, zero accountability, and zero quality. I wouldn’t recommend this company to anyone. This was one of the most stressful and unpleasant travel experiences I’ve ever had, and I sincerely hope I’ll never have to book with Sunwing again.

Sunwing was an okay carrier for our recent trip to Cuba, although we never actually flew an actual Sunwing plane, the staff were friendly and did a great job. Our hotel memories caribe beach resort that was rated at a four star was closer to a 3 star, our room was not what we had excepted at all. Rooms and resort need a lot of updating.
We do not plan on flying with Sunwing anytime soon. Rather go with any other carrier.

Best shit in world, take other airplane

Just landed. Do NOT pay to upgrade to elite. Disgusting plane, poop on bathroom door. No one knows what they’re doing. Everyone’s confused. Super old planes. I will NEVER fly Sunwing again.

Flight from Cancun to Toronto was delayed 10 hours,
without right to compensation.
"Your flight disruption was deemed within carrier control but for Safety Reasons."

I had a reservation for a flight and an all-inclusive hotel with my husband in March 2025. However, I spoke to Agent Tarisa. She was unprofessional and unhappy with her job. She offered me Punta Cana and did not mention that I could not change the date and flight time in an emergency.
I had an emergency health situation and went to the hospital one week before my flight. I called her and explained everything and stated I can provide my hospital and my MD that is danguruse for me to flight. She became so mad and stated YOU REFUSED TO PAY EXTRA FOR INSURANCE, AND I can not do anything.
I called the main office in Mississauga, and nobody helped me. I contacted online customer service and explained at least change the date; however, they stated that you have to pay an extra 1000$ for that.
I explained it is an emergency and I am in hospital bed now. but they did not care.
I think Sunwing just want to make money and does not care.
I will never book a flight with them again and will not offer to anyone at all.

If I could give zero stars I would! Worst Airline worst customer service! Stay away and take your money else where!

Sunwing Sucks! WestJet plane and staff, but hide faults under the Sunwing banner. No wifi or charge ports on flights. Menu unavailable. Return flight WG699 from Veradero was delayed 3 1/2 hours on April 1’25. Water and a cheese sandwich was offered, if you could hear and understand the announcements at the ultra noisy airport, and find the Sunwing rep. Never again.

The Flight was delayed in both ways on the app shows it’s on time but when get to the airplane we sit and wait for long until the plane gets off!!
Getting our luggage’s was a nightmare!!!
We waited 3 HOURS until we get them in both ways ( going and coming back)!!
My kids and I were so tired and my family was blaming me to choosing sunwing to travel !!

!!! YOU ARE NOT SAFE TRAVELLING WITH SUNWING PLEASE READ BEFORE YOU BOOK !!! This is not a karen post please read especially if you are planning on travelling with Sunwing to Cuba especially Melia Las Antillas.

The 24/7 hotline numbers CANNOT be called from Cuba. The Cuban reps they put in your hotel lobby are NOT able to contact anyone at Sunwing on Canadian soil. If you are the VICTIM OF A CRIME in Cuba, sunwing reps will insist you DON’T CALL THE POLICE or press charges because you will not be allowed to leave the country while the investigation is ongoing, according to them. If you are in PHYSICAL DANGER and being STALKED by hotel staff members who WILL HIDE IN YOUR WALLS AND FILM YOU THROUGH YOUR SHOWER VENT, not Sunwing the company nor the representatives will allow you take an earlier flight home to escape your STALKER. THERE IS NOT A SINGLE THING THAT THE LOBBY REPS ARE ABLE TO DO ABOUT ANY ISSUE THAT YOU MAY HAVE. I am not saying that in a whiny way, it is a simple fact that you are completely on your own while travelling in Cuba when you book with Sunwing. If you make it back to Canadian soil in one piece the Canadian representatives are just as useless and do not care about you, your well being, your vacation, they do not care and despite all of our evidence we were only allotted a $100 travel voucher for our “trouble”.

A “4 star” resort according to Sunwing is a resort that has pipe chase doors between EVERY SINGLE ROOM that DO NOT LOCK and ANYONE can access which allows ANYONE TO HIDE IN YOUR WALLS AND FILM YOU. EVERY SINGLE ROOM HAS THE SAME INFRASTRUCTURE! MELIA LAS ANTILLAS IS A MASSIVE RESORT EQUIPPED WITH ONLY 2 CAMERAS (confirmed by staff after the incident) throughout the ENTIRE resort. The DEADBOLTS ON THE DOORS ARE KEY CARD ACTIVATED SO YOU ARE NOT SAFE FROM STAFF MEMBERS EVER.

We have made Sunwing aware of the existing infrastructure issues that will never not pose a massive threat to tourist safety and they DO NOT CARE. This company is a massive scam and everything you see is an illusion. The help buttons dont work, the reviews on their website and on their resorts on google are so obviously fraudulent it’s laughable, and the staff seriously cannot help you I don’t think they even know who to contact if they wanted to.

My wife and I went to Cancun to an all inclusive. We got to the resort.. we booked a King room overlooking the ocean (nice!)…. however, we didn’t get it.. we went ahead and thought.. who cares.. let’s just enjoy.
On the segment back home, my wife had a fall at the airport.. when trying to board, the flight attendant told my wife she couldn’t fly because of the fall.. then asked me if I’d like to fly home and leave my wife in Cancun to fend for herself. What a stupid thing to suggest!!!
SunWing told me that they would get us to a hospital and that didn’t happen. SunWing told me that I had to call SunWing in the morning to get a ticket… that didn’t happen either.. we ended up being rescued by Air Canada and flew home. We submitted our AC tickets to SunWing for reimbursement (as suggested by SunWing) which was denied… NEVER flying with SunWing again…

Over the big Sunwing fiasco in regards to cancelled flights out of Holguin Cuba on the 19th of feb, although there were many messages sent to my phone in regards to delayed flights were multiple, they did their part on sending these important messages, i did end up taking a 2.5 hour taxi to the holguin airport only to realize all flights cancelled...they put people on a bus off to a hotel in guardalavaca ( brisas) which was fine...a chance to eat drink and get a nights sleep, i would have gladly stayed lol, but the next morning the whole " thing " started again and eventually back to the airport...i dont think Sunwing is at fault for weather troubles + an accident at pearson in toronto...it all worked out getting home and there were 2 offers of reimbursement by sunwing // 1000.00 or 1200.00 voucher....all in all i delighted my flight was payed and they brought us home when it was " safe "" all good in my opinion. Thanks Sunwing.

This vacation by Sunwing is better than last year I passed.
Thanks 😊

I recently booked a family vacation through RedTag.ca, selecting flights with Sunwing Vacations. Despite carefully entering all traveler details, their system wrongly replaced my grandson’s name with mine.

🚨 Major Issues:
1️⃣ I booked manually on a desktop with NO autofill, so this wasn’t a typo on my end.
2️⃣ RedTag’s statement proves a system bug: Normally, children are listed as "Male/Female," but my (incorrectly repeated) name had the "Mr." prefix—an adult designation.
3️⃣ Sunwing’s database accepted the incorrect entry, showing they also failed to catch this error.
4️⃣ RedTag agreed to waive their name correction fee, but Sunwing refuses and is demanding $50 to fix their system’s mistake.
5️⃣ Sunwing has ignored my escalation request.

This was not a customer error—it was a failure in RedTag’s and Sunwing’s booking system. Instead of acknowledging the issue, they are charging customers for their own mistakes.

⚠️ If you book with RedTag or Sunwing, double-check every detail—or you may end up paying extra for errors you didn’t make.

Worst company/service ever
Worst company/service ever! Right now I don't even want to spend my personal time to write this. No communication from them with respect to our flights or pick up time. They looked at like I had two heads and told me "don't worry". Our flight was delayed 19 times. We had a private transport from the hotel to the airport we paid for that never showed up. They did nothing about it. They took us to another hotel and no communication on when we leaving or the pick up. No one came to get us. I tried calling/ sending messages via WhatsApp to the rep, no response. We paid for our own taxi to the airport and paid for the second night at the hotel they brought us to at our own expense. Sunwing and Nexus is a joke. NEVER AGAIN.

I would rate zero but it is not an option.
Delays and more delays. Blamed on the weather but all other airlines were flying in and out from Toronto. We were left sitting at the airport until 3:30 am when they put us on a bus to a resort that had no rooms and the bus was gone. Very long story but again do not ever fly Sunwing.