From start to finish my experience was faultless. Nothing was ever a problem, I felt safe and informed at all times. I would have no hesitation to recommend the tour company and product. A fantastic... See more
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Sun island tours provided great service throughout my Greek island tour. It was well organised and the tour guides were very informative of sites visited along the way. Sunquest organisers oversea... See more
I loved the fact that this is an Australian company and I can pick up the phone and chat. Emails are great for those strange questions. Your reservations staff were fabulous too. They understoo... See more
Company replied
We did a Turkiye tour with Sun Island. There is a lot of info, very informative, experienced guides. We could have done without the sales pitches - felt quite pressured to buy jewellery, ceramics. Su... See more
Company replied
Company details
- #12 of 13 best companies in Tour Operator
- #5 of 5 best companies in Cruise Agency
- #20 of 26 best companies in Travel Agency
- #5 of 9 best companies in Travel Aggregator
About Sun Island Tours
Written by the company
|
Sun Island Tours is Australia's leading niche wholesaler for the Mediterranean & Middle East, with over 30 years of experience. |
Contact info
Suite 330, 410 Elizabeth Street, 2010, Surry Hills, Australia
- +61 2 9379 0600
- info@sunislandtours.com.au
- www.sunislandtours.com.au
4.3
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick assistance and helpful info
Quick assistance and helpful info - thank you
4 February 2020
Unprompted review
Reply from Sun Island Tours
Hi Susan,
Thank you for your review and your support.
Regards,
Zoe @ Sun Island Tours
Dannielle from your Chat service was…
Dannielle from your Chat service was excellent - breaking down the prices and answering my questions
4 February 2020
Unprompted review
Chatted with Dannielle today and she…
Chatted with Dannielle today and she sorted my request very quickly and efficiently.
4 February 2020
Unprompted review
Great online booking site with instant…
Great online booking site with instant chat. Quick turnaround, quick call times. Great product & well priced.
8 January 2020
Unprompted review
Reply from Sun Island Tours
Hi Renee,
Thank you for your review and your support.
Regards,
Zoe @ Sun Island Tours
Great to deal with
7 January 2020
Unprompted review
Extra mile
Super helpful consultants always willing to go the extra mile
8 December 2019
Unprompted review
Danielle
Danielle, was so helpful and answered all my questions.
She has also sent of request for me as the dates we are looking at are currently not available.
Above and beyond
7 December 2019
Unprompted review
The chat was very helpful
6 December 2019
Unprompted review
Always great to deal with
Always great to deal with, and such knowlegable and professional staff.
5 December 2019
Unprompted review
Good website with clear information on…
Good website with clear information on tours
4 December 2019
Unprompted review
website is not user friendly at all
website is not user friendly at all. could not even get into the agent site
chat was unable to help
3 December 2019
Reply from Sun Island Tours
Thanks Shamila, we appreciate the feedback.
We’ve since updated our agent site, so hopefully the experience is much smoother now. Please feel free to reach out to our team directly and we’ll be happy to help you get access or assist with anything you need.
John @ Sun Island Tours
Simone was very helpful with info about…
Simone was very helpful with info about ferries and buses
2 December 2019
Unprompted review
I didn’t get to chat😒
2 December 2019
Reply from Sun Island Tours
Thanks Shirley, sorry to hear the live chat didn’t connect — we’ll review this, and you’re always welcome to contact our team directly for help.
Quick response
6 November 2019
Unprompted review
Too long and it kept logging me out and…
Too long and it kept logging me out and I need to re start the chat
6 November 2019
Reply from Sun Island Tours
Thanks Anika, that would definitely be frustrating — we’ll review the live chat issue and you’re always welcome to contact our team directly for help.
John @ Sun Island Tours
Very responsive on quick chat
Very responsive on quick chat - online thankyou
4 November 2019
Unprompted review
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