Great fit and prompt delivery. Only downside is the creases in my jacket which I appreciate happens when travelling a long way. However I have followed the instructions and hung it in the bathroom whi... See more
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Reviews shaping this summary
Extremely fun way to get shoes that you want, with a lot personalization options. It's a shame, though, that men store has more options. Also, I ordered shoes based on the size suggestion and they are... See more
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I had a shirt come ripped but that was repaired no problem. My issue is i had put some things (a number of shirts, x3 custom shoes and some trousers) in my favourites to buy after checking the s... See more
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My Wedding Suit i made custom Tailored for 339€ i believe came on the Expected Date It is a very well done Quality and fits perfectly i did have to write an email because it was supposed to come lat... See more
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Company details
About Sumissura
Written by the company
Dress the Real You
In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness
Know more about us
Start designing now
Discover how we bring technology and craftsmanship together
| Women's Suits | Dress Shirts |
| Custom Jeans | Women's Blazers |
| Custom Shoes | Women's Tuxedos |
At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.
Explore our exclusive collections:
- Businesswear for the modern professional woman, where style meets functionality.
- Wedding Suits designed to make your special day truly unforgettable.
- Pantsuits that offer a blend of chic versatility for any occasion.
We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.
Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.
Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.
Sumissura Made to Measure
Written by the company
- Sumissura believes a unique wardrobe should be accessible to everyone.
- Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.
Perfect Fit Guarantee
If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you
Contact info
Zürich, Switzerland
- cs@sumissura.com
- www.sumissura.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Not impressed
Not impressed, ordered a dress as I’m a size 12 on top and a 10 on the bottom and wanted something that addressed this. I would not wear what was delivered. The dress was as wide as a tent from the bust down, totally unflattering. What a waste of money
22 April 2026
Reply from Sumissura
Hello Rose,
I’m very sorry to read how disappointed you are with the dress you received. We completely understand how frustrating it must feel to invest in a made-to-measure garment expecting a flattering fit tailored to your proportions, only to receive something that felt the opposite of what you were hoping for.
Your feedback regarding the fit and silhouette is extremely important to us, especially as our goal is precisely to help clients who struggle to find standard sizing that works well for their shape. I sincerely regret that in your case we did not achieve that expectation.
I will personally review your order details with our tailoring team and contact you directly to find a solution that leaves you feeling much happier with your experience. We truly appreciate you taking the time to share your feedback, as it helps us improve both our garments and our service.
Jonathan Blasco
Senior Experience Manager
Misleading ‘Perfect Fit’ Claim/No Understanding of Flattering Design
I had an extremely disappointing experience with Hockerty / Sumissura and would strongly caution anyone considering ordering custom trousers from them.
I ordered four pairs of pants costing over CHF 500 total, based on the company’s heavy marketing around “perfect fit” and customization. What I received were honestly some of the least flattering trousers I have ever tried on.
The core issue was not simple sizing. The actual DESIGN and cut were poor for my body shape. The platform offers endless customization options, but there seems to be very little understanding of how different fabric choices, cuts, rises, pleats, tapering, and proportions work together on real human bodies. Instead of creating a flattering, tailored garment, the result felt awkward, bulky, and badly proportioned.
I wrote detailed explanations describing the design flaws and why the trousers looked wrong. Those comments were largely ignored. The only solution repeatedly offered was to visit a tailor.
That completely contradicts the entire appeal of ordering “custom fit” clothing online in the first place.
Busy people order online because they do NOT want to spend additional time researching tailors, making appointments, traveling across town, attending fittings, and managing alteration logistics themselves. If the solution to a failed “perfect fit” product is essentially “go find a tailor to fix it,” then what exactly did I pay the company for?
That process was another disaster.
I was given tailoring partner options, but I had to research contact information myself. Two never even responded to my emails. I eventually visited a tailor in Regensdorf who did not acknowledge the company or their reimbursement procedure. I paid out of pocket and then had to send multiple follow-up emails just to get reimbursed.
And after all that, the tailoring itself was unsuccessful (as anticipated). Tightening poorly designed trousers does not suddenly create a flattering piece of clothing. The underlying design still looked wrong.
So in the end:
I wasted over CHF 500
The company reportedly spent hundreds more on alterations.
I still have four unwearable pairs of pants that I have never worn once.
What frustrated me most was the complete lack of ownership or meaningful customer care. At one point I even suggested sending the trousers back as a learning experience for the company because the designs were so poor. No refund was offered. I was instead told perhaps I could “donate” them.
This experience made me feel that the company’s tailoring and fit process was not sufficiently refined despite the aggressive “perfect fit guaranteed” marketing.
Communication was also unnecessarily frustrating. All communication went through the same generic company email address, making the process feel impersonal, disorganized, and exhausting.
Extremely dissatisfied. I would never order from this company again.
I would also be interested to know whether other customers had similar experiences regarding the company’s “perfect fit” claims, alteration process, or refund handling.
20 May 2026
Unprompted review
Reply from Sumissura
Hi Brianna,
I’ve read your review very carefully, and I genuinely want to apologise for the experience you’ve had with us. I can completely understand how upsetting and exhausting this situation must have been for you after investing so much trust, time, energy, and money into these orders.
What makes your feedback especially painful to read is that you clearly gave us many opportunities throughout the process to understand the real issue you were experiencing. As you explained, this was not simply about minor sizing adjustments, but about how the trousers actually looked, felt, and complemented your body shape overall. I truly understand your frustration in feeling that the core concerns you raised were not fully understood or addressed in the way you expected.
I’m also very sorry for the additional inconvenience caused by the tailoring process itself, the lack of responsiveness from some partners, the reimbursement complications, and the feeling that you were left managing everything on your own. That is understandably frustrating, especially when the purpose of made-to-measure clothing should be to make life easier, not more stressful.
Most importantly, I’m sorry that our communication and overall handling of the situation left you feeling unsupported and unheard. That is never the experience we want anyone to have with our company.
I have personally requested your contact details internally because I would truly appreciate the opportunity to speak with you directly and review your case properly myself. Your feedback is incredibly valuable, and I would like to better understand everything that happened and see how we can approach this situation more thoughtfully.
Thank you again for taking the time to explain your experience so openly, and please accept my sincerest apologies for the disappointment caused.
Jonathan Blasco
Senior Experience Manager
Your order 55070526 has been sent!
Your order 55070526 has been sent!
I ordered two shirts costing £125 inc shipping on 02/05/26. It is now 16/05/26
I’ve received the above message stating that they have been sent. Tried contacting the company requesting some sort of time line but they are out of the office.
This is unacceptable.
16 May 2026
Unprompted review
Reply from Sumissura
Hi Sarah,
I completely understand your frustration, especially when tracking information does not appear to update clearly and it feels difficult to know exactly where your order is.
I am very sorry for the concern this caused you. We do send order and shipping updates throughout the process, but I also understand that these messages can sometimes be missed, filtered into spam, or simply not provide enough reassurance when the tracking itself has not yet updated.
I have reviewed your case personally, and I can confirm that your order was already in transit at the time of your review. In some international shipments, tracking updates only become active once the parcel reaches the destination country and receives its first local carrier scan, although I fully understand how confusing and frustrating that can feel from the customer side.
Thank you for taking the time to share your feedback. It helps us improve how we communicate delivery progress more clearly.
Jonathan Blasco
Senior Experience Manager
Customer Service is Top Notch
I used Hockerty previously for a custom trench coat and it came out perfectly so I decided to try the more challenging dress shirts/pants combo. I ordered before the chinese new year to ensure I would get the shirts in time for an event. However, I got a notice that due to a delay in the pants, the shirts wouldn't be there on time. I reached out to the customer service folks and they split the shipment and got my shirts to me before my event. When the pants came, they didn't fit correctly - I'm stupidly shaped. I went back to customer service again and they gave me additional help getting the measurements right and asked me to take pictures during the process to inform their tailors. Just got the remade products and they are absolutely perfect. These guys are now OFFICIALLY my go to for everything. Who knows - maybe I'll try shoes next. Quality is top notch. Service wouldn't quit till everything was perfect. I'd give them 6 stars if I could.
14 May 2026
Unprompted review
Reply from Sumissura
Hi Brian,
Wow, thank you so much for this amazing feedback! 🌟 We’re thrilled to hear your trench coat experience led you to try our shirts and pants — and that our team could make everything fit perfectly for you, even with a “stubborn” shape 😉.
We’re especially happy our customer service could step in to split shipments and guide you through the remakes. Your patience and detailed collaboration really made a difference. Hearing that you now officially consider us your go-to for everything truly makes our day!
Shoes, you say? Challenge accepted 😄. We’ll be ready whenever you are. Thank you again for trusting us with your style — we can’t wait to help you dress the real you, from head to toe.
Cheers,
The Hockerty team
Reply from Sumissura
Hi Samantha,
Thank you so much for your kind words! We’re thrilled that you’re happy with the quality and speedy delivery. It makes us so glad to know your custom-made piece fits just as you imagined. 💛
Warm regards,
The Sumissura team
A little big
Ordering was easy, product is good quality, but arrived a little big so I will need to take it in
3 April 2026
Reply from Sumissura
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear you found ordering easy and that you like the quality of your garment. 💛
Regarding the fit, no worries at all — we have a network of local partners who can make adjustments for you, or you can take it to any tailor with costs covered by us according to our after-sales conditions. We’ll make sure it fits perfectly!
Welcome to the Sumissura family! ✨
The Sumissura team
Grandad Collar Looks Great!
I was so happy to see Hockerty offered the grandad collar. Fitment tool was intuitive and easy to use. I love the shirt and will be ordering more.
1 May 2026
Unprompted review
Reply from Sumissura
Hi Charles,
Thank you so much for your lovely feedback! 💛 We’re thrilled to hear that you loved the grandad collar and found our fitment tool easy to use. Nothing makes us happier than knowing our customers feel confident and excited about their Sumissura shirts. We can’t wait to see your next orders!
Happy dressing,
The Sumissura team
Made It My Own
Being able to enter my measurements for a (hopefully) perfect fit. I'm a big girl and dislike oversized garments that make me look like I'm wearing a tent! Can't wait to come back to design a custom evening dress when I need one.
3 May 2026
Reply from Sumissura
Hi Susan,
Thank you so much for sharing your experience! 😊 We’re thrilled that you loved being able to enter your own measurements — our goal is exactly that: to make sure you never have to settle for oversized garments that don’t flatter your shape. Every piece is made to celebrate your unique body and give you that perfect fit.
We can’t wait to see what you design for your custom evening dress next — we know it’s going to be stunning! ✨
With love,
The Sumissura team
I live that I put my height and weight…
I live that I put my height and weight in and my measurements are estimated for me. So all I had to do was tweak them a little
26 April 2026
Reply from Sumissura
Hi Mary,
Thank you so much for sharing this! 😊 We’re really happy to hear that our sizing system made things easy for you. That’s exactly what we aim for — taking the stress out of measurements while still giving you the flexibility to fine-tune everything to your liking.
Our algorithm has been refined over many years to help create a great starting point, so it’s wonderful to know it worked well for you!
We can’t wait for you to enjoy your custom piece 💙
The Sumissura team
Pleasant experience overall
I love that there is a video to show you how you how to make your measurements and after a certain moment after placing my order, I was able to modify it after realising a mistake
2 May 2026
Reply from Sumissura
Hi AB,
Thank you so much for your kind words! 😊 We’re really glad to hear that the measurement video was helpful — we know taking measurements can feel tricky, so we try to make it as clear and easy as possible.
It’s also great that you were able to update your measurements after placing the order. We always want to give you that extra flexibility and peace of mind, especially when it comes to getting the perfect fit.
Thanks again for trusting us to create your custom piece — we’re excited for you to receive it!
The Sumissura team
the quality is awful
the quality is awful, yes it's "tailored" and "custom" but the quality is less than Amazon thin! It's embarrassing how bad this is! Just choose a local tailor!
19 April 2026
Reply from Sumissura
Hi Julie,
I’m really sorry to hear that you feel this way about the quality of your order. When someone chooses a custom-made garment, the expectation is always that the final result will feel special, well-made and worth the trust placed in us, so I completely understand your disappointment.
Your feedback is important to us, and I don’t want this to remain as a bad experience for you. I’m going to personally look into your order with our team so we can understand exactly what happened and find the best way to help.
I’ll be reaching out to you directly to review everything in detail and offer you a solution as quickly as possible.
Kind regards,
Jonathan Blasco
Senior Experience Manager
Amazing
Shipping came on time. I tried my suit on just now and it fits perfectly! I'm very happy with this purchase and had zero problems with the whole process! Thanks :)
30 April 2026
Reply from Sumissura
Hi there,
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that everything went smoothly from start to finish — and even more that your suit fits perfectly!
That’s exactly what we strive for: a seamless process and a garment that feels like it was truly made for you (because it is!). Knowing you had zero issues and are happy with your purchase means a lot to us.
Welcome to the Sumissura community 💙
The Sumissura team
Reply from Sumissura
Thank you very much, very kind!
The Sumissura Team
Delivery
It says it will be delivered in 2 weeks, but it has been 11 days so far and my order still hasn't been reviewed.
I have an event in 3 weeks and I'm worried it won't be delivered by then because of other reviews I read about people not receiving their orders after months of waiting.
There's also no way to contact anyone, so this is the only way I can hopefully get help.
17 April 2026
Reply from Sumissura
Hi Olivia,
Thank you for your message, and I completely understand your concern, especially with an important event coming up.
Please don’t worry — I’m going to personally review your order status right away and check exactly where things stand in the process.
I’ll reach out to you directly to give you a clear update and make sure everything is on track for your event.
We’ll take care of this.
Kind regards,
Jonathan Blasco
Senior Experience Manager
Reply from Sumissura
Hello Simon,
thank you so much for your message — short but full of energy!
“Fanntastic” made us smile 😄
We really appreciate your support.
Kind regards,
Jonathan Blasco
Senior Experience Manager
Website is hard to use
26 April 2026
Reply from Sumissura
Hello Robin,
thank you for your feedback — I’m really sorry to hear that your experience with the website felt difficult.
We put a lot of effort into making the process as smooth and intuitive as possible, so it’s very valuable for us to understand where it didn’t work well for you.
I’d really appreciate the opportunity to learn more about your experience. I’ll reach out to you directly so you can share what felt confusing or frustrating, and we can improve it.
Thanks again for taking the time to let us know.
Kind regards,
Jonathan Blasco
Senior Experience Manager
Sumissura's women's suits and dresses…
Sumissura's women's suits and dresses are high quality and I love the way the taylored design fits! Thank you Sumissura for enhancing my wardrobe with your excellent products.
v/r,
Regina
17 April 2026
Reply from Sumissura
Hi Regina,
thank you so much for your kind words — it truly means a lot to us.
We’re delighted to hear that you love the fit and quality of your garments. Enhancing your wardrobe with pieces that feel truly yours is exactly what we aim for.
Thank you for trusting Sumissura to be part of your style.
Warm regards,
Jonathan Blasco
Senior Experience Manager
Very very accomodating and a pleasant…
Very very accomodating and a pleasant manner from all their staff.
16 April 2026
Reply from Sumissura
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that you found our team accommodating and pleasant. 😊 Your feedback inspires us to keep providing the best experience for all our customers.
Warm regards,
The Sumissura team
Ordered in November, still no suit that fits in April
I ordered a suit in November 2025, to wear to formal occassions. During ordering somehow the website threw out my measurements, and made it according to what it thought my measurements were. The quality of the fabric is questionable. I reached out to customer support, got a new jacket and pants, that somehow fit worse. I thought it would be due to not having used the right measurements, but apparently that wasn't the case. The second suit was nothing like I was promised, baggy jeans, weird fit, jacket that fit very poorly. Mind you, I had to pay the shipping fee to ship back my jacket too.
After months of back and forth with customer support, I have to go to a local tailor to get a report on everything that's wrong with the pants. Tailor confirms these are men's pants and Sumissura is using men's patterns to make women's pants!
Now that explains a lot, so I sent the report to customer service, they offer another remake! Still trying to blame it on the wrong measurements... Asked them if they could just offer me different clothes (jeans they do get right), but they won't. Meanwhile my jacket got remade a third time, and fits even worse.
Another family member who ordered from them as well got told the suits are the most complex garments they make, and their body profiling doesn't work as well yet for the suits. Instead of admitting their patterns don't work for my body, and maybe they're not qualified to be selling that suit to me, they insist they will do better this time, wasting more material and shipping resources. They have not replied to my support ticket for the pants for over a month and the jacket I now have to take to a local tailor again...
I ordered in November, it is now April, and they still haven't managed to make me a decent suit or offer another satisfactory solution. I have invested days of my time into writing reports about what's wrong, so I don't recommend this website at all! If you need a suit, go elsewhere or an actual tailor!
EDIT: I have not heard anything from this person replying below or have been offered another solution. This seems like an automated reply.
20 April 2026
Unprompted review
Reply from Sumissura
Hello Isabelle,
I’m truly sorry to read about your experience, and I completely understand how frustrating and exhausting this situation must have been for you after so many months.
What you describe—multiple remakes that didn’t meet expectations, the issues with fit, the back-and-forth with our support team, and the lack of response over the past month—is far from the experience we aim to provide. I can also imagine how disappointing it must be to invest so much time documenting the issues and still not have a satisfactory outcome.
I would really like to personally review your case in detail and understand exactly what has happened at every step, including the concerns raised by your tailor. Could you please share your order number here so I can locate your file and take care of this right away?
Once I have it, I will look into everything as a priority and make sure we move towards a proper solution for you.
Thank you for your patience and for taking the time to explain everything so clearly.
Kind regards,
Jonathan Blasco
Senior Experience Manager
The process of creating
The process of creating, in my case, a jacket and a pair of brogues, was easy and professionally done. Every part of the process is explained well for that perfect experience and fit. My items are still in the creating part of the process making it hard to rate the completed cycle. If the first part is anything I will experience in the last part of the process delivery and trying on the items, it should go like clock work with a very happy ending.
12 April 2026
Reply from Sumissura
Hi Beatrix,
Thank you so much for your thoughtful and detailed feedback! We’re really happy to hear that you found the design process easy, clear, and professional—that’s exactly the experience we aim to create from the very first step 💛
We completely understand that it’s hard to rate the full journey while your jacket and brogues are still being crafted, but it’s wonderful to see your confidence in what’s to come. Our artisans are now carefully working on your pieces, and we’re committed to making sure the final result lives up to that smooth beginning—both in delivery and, most importantly, in the fit.
We can’t wait for you to receive your garments and hope they truly feel like they were made just for you—because they are!
The Sumissura team
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