StudentComputers.co.uk - Spotbuyer Group Reviews 1,011

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Bought a laptop from this company, but was gifted one from a friend the night I ordered it, so I did not need the laptop I purchased from them afterall. After several attempts to make contact via phon... See more

Company replied

Rated 5 out of 5 stars

I purchased a laptop which did not meet my Son’s needs! We picked an alternative & Student Computers were excellent dealing with the replacement. Their products are exceptional quality for a good pric... See more

Company replied

Rated 1 out of 5 stars

Purchased a £500 Asus laptop in September 2021. Three weeks out of warranty and it fails to switch on. Took it to my local reputable computer repair shop who said the motherboard was the problem. Resp... See more

Company replied

Rated 5 out of 5 stars

These folks are brilliant & deserve every success. After 4 months I had to return a mobile & it was totally first class, posted back on Monday, refund by Pay Pal Tuesday & kept informed all the way. T... See more

Company details

  1. Computer Store

Written by the company

Who are we? Student Computers new Building We have been successfully trading since 1996 and we are one of the UK’s most competitive online retailers. Since 2008 we have been thriving in Refurbishment, overstock products and end of line to bring the most competitive prices on the web for your day to day technology. We are based in Birmingham, Minworth in the heart of the West Midlands. We are very fortunate to have a wealth of experienced people who understand the mistakes that have been made in running an online business and using this best practice approach we look at every order as if it was for ourselves. No Hidden Charges Many companies lure you into the checkout where you get to the payment screen and you are forced to pay 1.6% for a PayPal charge or for using your credit card. We do not charge a thing as we want you not only to save on the order you are placing with us but not to hide anything. What you see online is what you pay. Our Team We have over 25 Technicians processing just over 500 products every day. We have a Customer Service team answering 100’s of calls and emails per day. Our Customer Service team are also trained to handle Sales, Technical advice and Returns. We do not transfer you to different departments like most companies. We like to deal with your query hands on! What makes us different? We offer a huge range of services ensuring you have the best experience when ordering. UK Customer Service Team 0121 Local Telephone Number to call us on Live Chat 5 Star Service Over 10 Years of Online Retail Experience Full tracking service that keeps you updated via email and SMS text messaging. Next day delivery reporting, including a 1 hour delivery slot. Why not put us to the test. Our aim is simple, to be the best. Thank you for taking time to read about our company. All the team


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(1,011)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable seller

The item ordered looked as if it was mint eventhough it was marked refurbished. The item was shipped immediately after the order was placed and I received it the very next day as promised. The StudentComputers website was easy to navigate and I could complete my purchase quickly. I am very pleased with the purchase and grateful to the seller for having delivered the item promptly

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Accurate grading of condition

The ipad arrived very quickly (next day). Their grading systems seems very careful and conservative. The ipad's condition was described at "B+". Other than a few very minor scratches on the back and a few tiny (100 micron-sized) nicks on the edges of the screen at the front, which could easily come from a few hours of un-cased use, it was looked totally pukka. In short, you can trust this company's grading description. Very pleased with the purchase.

30 July 2020
Unprompted review
Rated 5 out of 5 stars

very helpful and i can confirm they honour the warranty

Ordered a 27in 2010 iMac. shipping was fast and it was well packaged. after 6 months the machine failed to boot and I contacted the seller who arranged a return number and after a week a few days, i had my machine fixed and returned. very professional, very helpful and i can confirm they honour the warranty.

29 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience, highly recommended

Amazing experience. Good website info, easy checkout, super fast delivery with tracking, great comms and above all a top spec used laptop thats literally as new for 60% RRP with 12 months warranty. Can highly recommend!

9 July 2020
Unprompted review
Rated 1 out of 5 stars

no tracking number.email not replied.

Bought a printer on Thursday and paid for special Saturday delivery,today is Monday nothing turned up,no tracking number.email not replied.what else i do?

6 July 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Ganesh,

I'm sorry for the delay in response whilst I investigated this with the courier.

I have now responded to your email, the delivery is showing as being successful on Saturday. I have sent the details of this to you and will await your response so that we can look into this further if needed.

Could you confirm that you have received the item? We haven't heard back since I sent the above information - I'd like to follow up on this.

Holly

Rated 5 out of 5 stars

Many thanx for acer tablet great…

Many thanx for acer tablet great service. Super fast delivery
Im sending this message because I'm trying to leave feedback on ebay and it keeps saying clear cookies. Which I've done and still won't let me.👍

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered two Goji go smart watches at B+ quality, they arrived within the time scale and were just as expected. As they were so good for the price, I ordered another for another family member. However, this time there was a problem and the watch didn’t seem to charge. I emailed customer services at the weekend, knowing they wouldn’t reply until the following week. They replied to me first thing Monday morning, apologised and said they would immediately send out another. The watch came the next day! The company sorted my problem within 24 hours. Would definitely recommend others to use. Quality products, low prices and if you have a problem they will deal with it.

28 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi,

Apologies again for the initial issue, but we're glad to hear that you're happy with how this was handled and resolved.

Thank you for taking the time to leave feedback!

Holly

Rated 5 out of 5 stars

Perfect

Straight-forward, No dramas, easy purchase. Product as advertised. Arrived quickly. Works perfectly and a good price

28 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Ian,

Thanks for leaving feedback to let us know that you're happy with everything - it's great to hear!

Holly

Rated 5 out of 5 stars

They deliver less than 24h

They deliver less than 24h. It was an excellent experience to buy half-price Epson printer. Thank you.

20 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Yusuf,

Glad to hear you're happy with both the service and the product.

Thanks for leaving feedback!

Holly

Rated 5 out of 5 stars

SS55W Samsung Ultrawide Monitor

I cannot be any happier. i got a quick e-mail response when my order was booked. The item was even delivered day ahead of the promised delivery date. The item is a GRADE A item but looks like brand new physically. No scratch nor damage that i can see and stick on protection is still on. I just had the item today so whether it will show anything(performance wise) on the following days , that i can only wait and see. But i cant deny them of the rating for the great experience i had from ordering to getting the item delivered. So, so far it's a 5 stars for me.

15 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi,

So glad to hear you're happy with the item and the service!

Of course, if there are ever any issues with the item we will try to resolve this as soon as possible.

Thanks for leaving feedback!

Holly

Rated 5 out of 5 stars

Bought a refurbished Epson ET 2720…

Bought a refurbished Epson ET 2720 printer delivery came super quick, printer is mint well packaged and at a great price will defo purchase more items from them A++++ service

thanks gang

9 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Dev,

That's brilliant to hear!

So glad you're happy with both the product and the service.

Thanks for taking the time to leave a review!

Holly

Rated 1 out of 5 stars

I had bought an EPSON ET-2600 EcoTank…

I had bought an EPSON ET-2600 EcoTank Printer - All-in-One Wireless Inkjet A4 Printer Grade A- (Inks PreLoaded) WiFi & Epson Connect, Cartridge-free printing, 5760 x 1440 dpi, 33 ppm mono, 15 ppm Colour, Brown Boxed, Inks are pre-installed, 12 Months Warranty.printer for £100 and paid express delivery and I have been contacting them for 30 minutes a day via phone call and email I have sent approximately 15 emails and 30 phone calls and still no response, I would highly not recommend buying from this site their service is appealing and customer service is terrible.

8 April 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Arkhwan

Thank you for you feedback and I apologise that you feel our customer service is not the standard you would expect . Please could I ask that you email me your contact details and I will address your issues and in a timely manner . contact details are jo.hall@spotbuyer.co.uk

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