StudentComputers.co.uk - Spotbuyer Group Reviews 1,011

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Bought a laptop from this company, but was gifted one from a friend the night I ordered it, so I did not need the laptop I purchased from them afterall. After several attempts to make contact via phon... See more

Company replied

Rated 5 out of 5 stars

I purchased a laptop which did not meet my Son’s needs! We picked an alternative & Student Computers were excellent dealing with the replacement. Their products are exceptional quality for a good pric... See more

Company replied

Rated 1 out of 5 stars

Purchased a £500 Asus laptop in September 2021. Three weeks out of warranty and it fails to switch on. Took it to my local reputable computer repair shop who said the motherboard was the problem. Resp... See more

Company replied

Rated 5 out of 5 stars

These folks are brilliant & deserve every success. After 4 months I had to return a mobile & it was totally first class, posted back on Monday, refund by Pay Pal Tuesday & kept informed all the way. T... See more

Company details

  1. Computer Store

Written by the company

Who are we? Student Computers new Building We have been successfully trading since 1996 and we are one of the UK’s most competitive online retailers. Since 2008 we have been thriving in Refurbishment, overstock products and end of line to bring the most competitive prices on the web for your day to day technology. We are based in Birmingham, Minworth in the heart of the West Midlands. We are very fortunate to have a wealth of experienced people who understand the mistakes that have been made in running an online business and using this best practice approach we look at every order as if it was for ourselves. No Hidden Charges Many companies lure you into the checkout where you get to the payment screen and you are forced to pay 1.6% for a PayPal charge or for using your credit card. We do not charge a thing as we want you not only to save on the order you are placing with us but not to hide anything. What you see online is what you pay. Our Team We have over 25 Technicians processing just over 500 products every day. We have a Customer Service team answering 100’s of calls and emails per day. Our Customer Service team are also trained to handle Sales, Technical advice and Returns. We do not transfer you to different departments like most companies. We like to deal with your query hands on! What makes us different? We offer a huge range of services ensuring you have the best experience when ordering. UK Customer Service Team 0121 Local Telephone Number to call us on Live Chat 5 Star Service Over 10 Years of Online Retail Experience Full tracking service that keeps you updated via email and SMS text messaging. Next day delivery reporting, including a 1 hour delivery slot. Why not put us to the test. Our aim is simple, to be the best. Thank you for taking time to read about our company. All the team


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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3.6

All reviews

(1,011)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

iphone 6s + refurbished condition B+

This phone was delivered promptly only slight use of wear on edge of casing, screen looked new. Works well so far & takes my previous sim. Very happy with the product. Not the first time I've purchased from this Co.

8 December 2020
Unprompted review
Rated 5 out of 5 stars

AirPods 2 refurbished

Bought a set of AirPods 2 refurbished. They were meant to have slight wear on them however they are in perfect working condition. The postage was really quick and pricing more than competitive with Music Magpie where I shopped in the past.

6 December 2020
Unprompted review
Rated 5 out of 5 stars

Samsung Galaxy Tab A 10.1" 2019

I bought a brand new Samsung Galaxy Tab A 10.1" 2019 from StudentComputers which was two-thirds the price compared to the High Street (and Amazon!). The delivery was excellent - much faster than I expected. The item was well packaged and was still in its original box. I would not hesitate to buy from the company again.

4 December 2020
Unprompted review
Rated 5 out of 5 stars

So easy and hassle free with good service

So easy and hassle free. Bought an iPhone SE 2020 256GB at an insane price in A- Refurbished condition with 12 months warranty. I have no idea what the A- is for because it arrived spotless, has no scratches, blemishes, literally pristine, in original box and with original accessories. Arrived very quick with DPD delivery too. I ordered it at 2AM, was dispatched the very next day and arrived in 2 days well wrapped.

3 December 2020
Unprompted review
Rated 5 out of 5 stars

bought a refurbished phone

bought a refurbished phone, A- (light scratches, otherwise fine) and it was delivered to me in Sweden, the same week. it turned out there were no scratches at all so I´m super happy.
Detected an issue, got good service, and it turned out I just had to turn it off and on again.

26 November 2020
Unprompted review
Rated 1 out of 5 stars

Not Good at all

Ordered the Apple AirPods generation 2 with a quality grade of ‘A-‘ which is advertised as having minimal scratches which i was a happy with and the pricing was good. However when they came their quality was more of a C grade - covered in scratches and teeth marks and still dirty! As well as this the delivery fee to Northern Ireland is very pricey.
Yet to get a response as nobody will answer the phone and the website appears to be down.

Update:

Hiya Holly, yeah I rang both 0121 202 0099 and 01212020022 neither gave me any answer sat on the phone with it ringing for about 5 minutes.

I have seemed to have gotten an email about returning it but I want the AirPods but surely this isn’t the correct quality?

25 November 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Megan,

I'm sorry to hear this, that does not sound right at all!

Can I ask which phone number you have called please?
We have been receiving calls throughout the day without any reported issues.
Alternatively, please contact us via email with your order details so that we can put this right?
Salesteam@studentcomputers.co.uk

Apologies, I can see that you have emailed us this afternoon, this will be reviewed and responded to now.

Thank you

Holly

Rated 1 out of 5 stars

One of the worst companies I've ever…

One of the worst companies I've ever had to deal with.

I bought an A- Macbook 6 months. 1 month ago the screen suddenly stopped working. I sent it back to get it fixed and they instantly sent it back saying its not covered under the warranty and that it would cost over £500. Tried to blame it on me and on a tiny dent that was already there when I purchased it.

Just went to the apple shop now and they fixed it free of charge. The least Student Computers can do is refund me for the Royal Mail postage from when I sent them my laptop. They won't even do that - avoid this company if you want things to be fixed.

24 November 2020
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Nadia,

I'm so sorry that you haven't had a good experience with us.

I have responded to your email from today and confirmed that the postage will be refunded for you. I hope the response today has offered some reassurance.
The feedback is highly appreciated and will be taken on board,


Holly

Rated 5 out of 5 stars

Ordered a Samsung S9 in A+ condition

Ordered a Samsung S9 in A+ condition. delivered promptly, everything was fine except the screen was slightly misaligned with the case. I called customer services, who were very helpful, returned the phone and received it back within 3 days all perfect. A happy customer.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Really positive experience

I don't know why but I was skeptical ordering from Student Computers. Something was niggling me.

I went ahead as the price was good, and I could get it quicker.

I have to say I am glad I ordered it from Student Computers as the service was flawless. Easy ordering process and quick delivery (admittedly I had to pay for next day which is not normal nowadays - but hey ho).

It arrived promptly the following day, packaged well so all good.

Will order again when I need something. Thanks!

10 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from Student Computers

This was my first purchase with Student Computers.
I ordered a grade A+ refurbished Apple watch 3 series at a significant discount vs the list price for a new watch.
The ordering process was very straightforward. I was kept up to to date with the delivery schedule and received the order promptly. The product was exactly as stated and in excellent condition. I am extremely happy with my purchase.

9 November 2020
Unprompted review
Rated 5 out of 5 stars

Best value and price

I bought SONY WH-CH510 Wireless Bluetooth Headphones and they were the best value and price.

The grade of refurbished item was accurate as well.

28 October 2020
Unprompted review

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