Stubble & Co Reviews 

799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, often highlighting their durability and versatility for daily use and travel. Many people commend the exceptional customer service, noting the staff's helpfulness, professionalism, and quick, effective problem resolution. However, some customers also noted issues with delivery services, experiencing delays, lost parcels, or unfulfilled next-day delivery promises, sometimes without clear communication. Additionally, a few other people also felt that certain product components, such as straps, buckles, or zippers, occasionally developed issues or did not meet expectations regarding comfort or fit.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and durability, with many... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Staff

Consumers find staff to be positive, highlighting their quick, kind, and helpful responses, with many... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers experiencing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

I ordered the 30L backpack and when it arrived I realised I needed the 40L. I sent it back the same day and ordered the 40L. It was delivered within 24 hours and my return was accepted. Brilliant prof... See more

Rated 5 out of 5 stars

I received a bag for Christmas and it is great quality apart from the sliding strap adjusters. One snapped in April and I had the bag repaired and yesterday they both snapped within an hour of each o... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(799)

348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The kit bag that you’ve always wanted is here for you.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service a massive help

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Products & Customer Service

Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by this company

Excellent service by this company. When the first courier failed to deliver our rucksack, Stubble and Co took the matter in hand and promptly resent a rucksack through DPD; who were excellent. I am delighted with the quality of the rucksack and can’t wait to use it. I highly recommend this product and company.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

The bag hasn’t arrived yet but I’ve done my research and I’m not expecting to be disappointed.
However I wanted to comment now about the prompt, responsive and considerate customer care ( Daphney take a bow). I’d been intending to buy the bag yesterday when it was discounted but stuff got in the way and the sale ended. Daphney arranged for me purchase it today at the sale price and everything sorted within 10 minutes. Thankyou

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product quality

Great product quality, my bag has been in daily use for 3 years and was the perfect companion until a zip failure but I can't fault their customer service even though the bag was out of warranty. I was offered a discount on a new Stubble as a replacement

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Seriously good customer care

Seriously good customer care. That’s what separates a brand from others: Stubble clearly want customers to be repeat customers over many years to come. They treated me very well when I had an issue and with a seriously good product to boot… 5* all the way

11 March 2026
Unprompted review

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