The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more
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British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel
Contact info
United Kingdom
- www.stubbleandco.com
No recent history of asking for reviews
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Replied to 87% of negative reviews
Typically replies within 2 weeks
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Excellent service
Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.
The kit bag that you’ve always wanted is here for you.
I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.
The bag oozes quality and the company…
The bag oozes quality and the company is amazing. We had a small issue and they immediately replaced it. Quality products, quality packaging and a quality service. Worth every penny.
Great qualities customer service
Great qualities customer service. For a minor defect that came up after six months they happily replaced with a new bag without any fuss
Had customer service and a situation…
Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.
Excellent quality and really well…
Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.
Really great customer service
Really great customer service, really nice products. Would definitely shop here again.
Fantastic customer service
I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products
Customer service a massive help
Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.
Amazing bag for daily use.
Amazing bag for daily use.
Daphney was very helpful.
Great Products & Customer Service
Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.
The after-sales support is even better…
The after-sales support is even better than the experience of buying and receiving the product. I had an issue with my bag and the team is really proactive and competent.
Excellent product and customer service
Excellent customer service from Stubble…
Excellent customer service from Stubble (Daphney) over a repair issue with one of my Stubble bags. Prompt, can do and service focused. Thanks very much!
Excellent service by this company
Excellent service by this company. When the first courier failed to deliver our rucksack, Stubble and Co took the matter in hand and promptly resent a rucksack through DPD; who were excellent. I am delighted with the quality of the rucksack and can’t wait to use it. I highly recommend this product and company.
Excellent customer care
The bag hasn’t arrived yet but I’ve done my research and I’m not expecting to be disappointed.
However I wanted to comment now about the prompt, responsive and considerate customer care ( Daphney take a bow). I’d been intending to buy the bag yesterday when it was discounted but stuff got in the way and the sale ended. Daphney arranged for me purchase it today at the sale price and everything sorted within 10 minutes. Thankyou
Great product quality
Great product quality, my bag has been in daily use for 3 years and was the perfect companion until a zip failure but I can't fault their customer service even though the bag was out of warranty. I was offered a discount on a new Stubble as a replacement
Seriously good customer care
Seriously good customer care. That’s what separates a brand from others: Stubble clearly want customers to be repeat customers over many years to come. They treated me very well when I had an issue and with a seriously good product to boot… 5* all the way
Great product and really quick and…
Great product and really quick and accurate customer service.
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