Stubble & Co Reviews 

801
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, often highlighting their durability and versatility for daily use and travel. Many people commend the exceptional customer service, noting the staff's helpfulness, professionalism, and quick, effective problem resolution. However, some customers also noted issues with delivery services, experiencing delays, lost parcels, or unfulfilled next-day delivery promises, sometimes without clear communication. Additionally, a few other people also felt that certain product components, such as straps, buckles, or zippers, occasionally developed issues or did not meet expectations regarding comfort or fit.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and durability, with many... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Staff

Consumers find staff to be positive, highlighting their quick, kind, and helpful responses, with many... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers experiencing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

I ordered the 30L backpack and when it arrived I realised I needed the 40L. I sent it back the same day and ordered the 40L. It was delivered within 24 hours and my return was accepted. Brilliant prof... See more

Rated 5 out of 5 stars

I received a bag for Christmas and it is great quality apart from the sliding strap adjusters. One snapped in April and I had the bag repaired and yesterday they both snapped within an hour of each o... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

801 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(801)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the roll-top bag and excellent customer service

I love the roll-top bag! It just what I need for a day trip without the hassle of carry-on, just under seat and done. It looks fantastic.

I had an issue with the bag though. The zipper pinched the internal lining of the laptop pocket and it was impossible to fix it. My laptop was inside. So we had to cut through the bag to retrieve the laptop! My wife contacted Stubble and engaged with Daphney. After several emails, photos, videos, we got a replacement bag! Amazing.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch - product and customer service

I have been a loyal Stubble & Co customer for years and have recommended their bags to family and friends. The quality of the bags is excellent and they are incredibly practical. However, where Stubble & Co go truly above and beyond is their customer service. It is very prompt and on all occasions of contact I have been provided with helpful assistance. Recently, Daphne has assisted me with a discount code issue - she was efficient and kind and resolved my issue for me. 10/10 experience (and I know from experience that this is the norm)... I cannot recommend Stubble & Co enough and it is a brand that I will continue to support.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my stubble and co…

I absolutely love my stubble and co bag, it’s practical, secure and fits my whole life in it. There was some unexpected issue with the zip but the team were super responsive and sent me a replacement virtually instantly! Would not only recommend their products but their customer service is brilliant

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Solid Bag

Really good bag. It’s waterproof and perfect for everyday use. The quality is great. The customer service is also great
We lost a strap and they even sent us a replacement of the missing part which most companies probably won’t do

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I had never heard of this company but…

I had never heard of this company but it was recommended by a friend. I ordered a 20 litre waterproof back pack which was delivered quickly (despite Evri being the courier!) and which is of lovely quality. A technical issue which I had with the website was resolved quickly by an extremely helpful customer services agent called Daphney. The bag is a gift so hasn’t yet been used but I’m sure that it will be just perfect.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I’ve purchased several backpacks from Stubble & Co, and I couldn’t be more satisfied with the experience. The product quality is outstanding, with thoughtful design and materials that truly make a difference in everyday use.

What really stands out, though, is their after-sales service. I had an issue with one of the backpacks, and their response was impeccable—fast, professional, and completely focused on resolving the situation without any hassle.

It’s a brand that builds trust throughout the entire process, from purchase to post-sale support. I can’t recommend them highly enough.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Stunning quality

I absolutely love this company, quality, style, colour choices, and not expensive at all, recent purchase is 15l roll top in garnet red, stunning

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I have a rolltop bag which I absolutely…

I have a rolltop bag which I absolutely loved. Very robust and smart looking bag. Unfortunately about one year into owning it, the laptop zip compartment jammed and broke, due to being stuck and me trying to release it. The customer service who I reached out to about this, were fantastic (Daphney). She issued immediately a replacement. Therefore I can’t recommend this company enough.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Product, Service and Warranty after 9 months of use

I bought the Hybrid Backpack 30L 9 months ago, and it’s an amazing product, carefully designed down to the smallest details, with exceptional build quality. I use it every day, and it immediately became indispensable to me.

Unfortunately, I experienced an issue with the middle zipper, which showed some external wear over time, although it didn’t affect the backpack’s waterproof performance.

As soon as I contacted customer service, I received a response in less than five minutes. After sending a couple of pictures and the production number—just the necessary information—they immediately arranged for a replacement.

The entire process took only six days from the first email to receiving the new backpack, including the weekend. Truly top-quality product and outstanding customer service.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Great quality. Even though It was not what I was looking for, the bag was super comfortable and stylish.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

The bag is beautifully designed

The bag is beautifully designed, but for the price I expected better quality. In less than a year, it started peeling and the material began to come apart. The design is lovely, but I really thought it would last longer. I bought it in 2023, but I am not allowed to include that date.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement bag

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

24 March 2026
Unprompted review

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