Strutt & Parker Reviews 

439
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachable style, often describing interactions as if speaking to an old friend. The service provided is frequently highlighted as excellent, with many people appreciating the efficient, well-organized process and clear communication throughout their property transactions. Reviewers are particularly impressed with the responsiveness and unwavering support from the customer service team, which made stressful situations feel manageable. However, some customers also noted issues with communication, mentioning a lack of callbacks and feeling that potential buyers might be missed due to how sellers were dealt with. A few other people also felt that there were areas for improvement regarding the attention given and the procedures followed in certain situations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, expertise, and... See more

Service

Customers had positive experiences with service, often highlighting the professional, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with... See more

Rated 5 out of 5 stars

Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next... See more

Rated 5 out of 5 stars

We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style. Nothing has been too much trouble for Hamish or Amy. And they have made a di... See more

Rated 5 out of 5 stars

David Law (Director and Head of Edinburgh Residential Agency) provided a very professional, helpful and informative level of service for a recent house sale. He went above and beyond in helping market... See more


Company details

  1. Real Estate Agents

Written by the company

Strutt & Parker is one of the UK’s leading property consultancies, with a long-established reputation for delivering expert and innovative real estate advice across the residential, farms and rural estates sectors. Founded in 1885, we offer a comprehensive range of property solutions and advise a variety of clients, including homeowners, landlords, private clients, high-net-worth individuals, investors, companies and corporate clients, alongside institutions and developers.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

439 reviews

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4.7

All reviews

(439)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service

Towards the end of last year I viewed and ultimately went on to buy a house in Hastings which was being marketed by Strutt Parker in (unusually) Canterbury. The sale/purchase was handled by Simon Backhouse at that office, who was superb, understood my specific issues and requirements and managed the difficulties of a somewhat long distance transaction so that I never felt anything was too much trouble for him. He understood everything, and gave me good solid advice. I felt myself to be very much in expert hands. (Caroline, who did much of the commuting to and from the viewings, was also a cut above). I would happily recommend this agency, and Simon in particular, to anyone selling or indeed buying a property. Good old fashioned, high quality service, albeit speeded up for the twenty first century.

8 February 2022
Unprompted review
Rated 5 out of 5 stars

House Purchase …

We used Strutt and Parker for a house purchase.
The service provided has been excellent from start to finish.
Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out.
I would definitely recommend their services.

5 February 2022
Unprompted review
Rated 5 out of 5 stars

Gina & Rosanne were fantastic…

Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property.

The process was challenging towards the end but Gina worked very hard to make everything work.

We have settled in at the new home and it’s fantastic.

Thank you Strutt & Parker.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Yet another positive experience dealing…

Yet another positive experience dealing with Stutt & Parker which gives me little reason to want to engage elsewhere. Consistently informed advice, high quality customer service, unflappability and patience.
If you want to extend your sales reach beyond your specific postcode i would particularly highly recommend.
A particular mention to Gina Simpson who represents her company impeccably and was highly professional throughout.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase.
She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc.
Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

First rate service

Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly

8 January 2022
Unprompted review
Rated 5 out of 5 stars

S&P provide an outstanding service

S&P understand the East Kent property market better than anyone. Simon and his team produced excellent property marketing material which showcased the property's best features. He was quick to communicate and quick to move things along to a successful conclusion. Quite simply an outstanding service - the best agent in Canterbury.

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Service was excellent from the start

Service was excellent from the start. Strutt & Parker were easy to contact and kept us up to date throughout the purchase of our house. Sarah worked particularly hard to answer questions, get information from vendors and to generally ensure that the purchase went smoothly. We are grateful for the excellent service provided.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. A very personalised service . Sold house with 6 weeks when a previous agent was able to find us a buyer. Agents easy to access and we were pleased that they personally dealt with the sale rather than delegating roles to office staff. Would recommend.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Strutt and Parker, Winchester

We bought a house with Marcus from Strutt and Parker Winchester a year ago. He was very professional and helped the transaction go through as smoothly as possible. I would recommend.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

The Best In Gerrards Cross

I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Winchester Office.

This appertains to the Winchester Office, where we had the good fortune to meet Patrick Glynn-Jones & his associate Fiennes McCulloch who handled the sale of our house. They made it a seamless & quick experience exceeding a price beyond other agents recommendations. We found both of them very approachable & very professional. I would happily recommend them to family & friends if & when they may want their homes marketing. An excellent job & our sincere thanks. Mr. A Lidington

10 November 2021
Unprompted review
Rated 5 out of 5 stars

My experience with Strutt and Parker

My experience while working with Strutt and Parker was a fast and seamless one. The agent I was working with (Fai Nesari) was attentive to my needs and was quick and clear with her responses. She made the process of searching for properties very easy. Once again thank you Fai!

9 November 2021
Unprompted review
Rated 5 out of 5 stars

I sold my property through Strutt and…

I sold my property through Strutt and Parker Cirencester In August 2021 and they were incredibly professional. From initial marketing to completion they were friendly, efficient and effective.
Thank you Strutt and Parker Cirencester, excellent job done !!

9 November 2021
Unprompted review
Rated 4 out of 5 stars

Great experience with very professional agency

Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)

4 November 2021
Unprompted review
Rated 5 out of 5 stars

What a pleasure working with the Ascot…

What a pleasure working with the Ascot branch! They where professional , courteous, and could not do enough for me! They found me a rental property that ticked all the boxes, helped with all the paperwork i needed to purchase a woodland.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Strutt

Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Sixpenny Handley, 2021

Sarah, Fiona and the team at Strutt and Parker in Salisbury exceeded expectations throughout our house purchase in 2021. They kept us up to date, were always keen to help and we wouldn't hesitate to use them again in the future.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

22 October 2021
Unprompted review

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